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For Companies At a Glance
- Tasks: Guide customers in optimising AI solutions and ensure seamless project delivery.
- Company: Join Zendesk, a leader in AI-driven customer experience innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be at the forefront of AI technology and make a real impact on customer success.
- Qualifications: 3+ years in consulting with strong communication and project management skills.
- Other info: Dynamic role with continuous learning and collaboration across teams.
The predicted salary is between 36000 - 60000 £ per year.
Customer experience is transforming through AI-driven innovation. At Zendesk, we don’t just embrace this change — we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the technical and product expert for our AI-powered Resolution Platform, the AI Services Consultant role is integral to delivering quick time to value while guiding our customers through their configuration and optimization.
As an AI Services Consultant at Zendesk, your mission is to provide technical solutions and remove roadblocks for your customers to drive resolutions on our AI Platform. You will act as a technical expert and trusted advisor, guiding customers through complex configurations with agility and precision. Your strong consulting skills and project management expertise will ensure seamless integration and optimization of AI solutions, driving transformative business outcomes.
Overarching Objective For The Role:
- Accelerate customers’ time‑to‑value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale.
- Be the customer’s AI technical expert. Turn goals into the right configuration, integrations, and design choices, and remove blockers fast.
- Lead smooth, on-time delivery. Run projects end-to-end with clear scope, timelines, and stakeholder alignment to deliver reliably.
How You’ll Make an Impact
- Technical Expertise & Guidance: Provide expert advice on the implementation and optimization of Zendesk AI products, ensuring customers leverage the full capabilities of the technology to meet their business goals.
- Change Management & Training: Facilitate change management processes and deliver consultative sessions to ensure smooth adoption and integration of AI solutions within customer organizations.
- Successful Project Delivery: Accountable for the timely and successful delivery of AI projects, meeting or exceeding customer expectations and maintaining high standards of quality.
- Customer Satisfaction: Maintain high levels of customer satisfaction, contributing to customer retention and potential upsell opportunities.
- Cross-Functional Collaboration: Work closely with internal teams, including Customer Success and Sales, to ensure alignment on the customer’s AI Roadmap and address any technical challenges that would block the customer from adopting AI.
- Tactical solutions for business outcomes: Ensure that AI solutions are effectively aligned with customer business goals, resulting in measurable improvements in customer experience and AI Adoption.
What You’ll Need to Succeed
- Consulting Expertise: Strong consulting skills with the ability to assess client needs, develop strategic solutions, and provide expert guidance throughout the project lifecycle.
- Strong Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
- Project Management: Oversee the planning, execution, and delivery of AI projects, ensuring they are completed on time, within scope, and meet quality standards.
- Technical Proficiency in AI: Deep understanding of AI technologies, particularly Zendesk AI products, with the ability to implement and optimize these solutions effectively.
- Agility and Adaptability: Ability to work effectively in diverse and dynamic environments, adapting to changing client needs and industry trends.
- Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to identify challenges and develop innovative solutions.
- Continuous Learning: Commitment to staying updated on the latest AI trends and advancements, ensuring the delivery of cutting-edge solutions to clients.
Qualifications:
- Must have a minimum of 3+ years of related experience in Consulting / Professional Services.
- Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS — either customer success management, professional services/consulting, technical.
AI Service Consultant- London employer: Zendesk Group
Contact Detail:
Zendesk Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Service Consultant- London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your technical expertise and consulting experience. Share specific examples of how you've solved problems or delivered successful projects in the past.
✨Tip Number 3
Prepare for interviews by researching the company and its AI solutions. Understand their products inside out so you can discuss how your skills align with their needs. This will show them you're genuinely interested and ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to contribute to the exciting work we’re doing at Zendesk.
We think you need these skills to ace AI Service Consultant- London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the AI Services Consultant role. Highlight your consulting experience and technical expertise in AI, as this will show us that you understand what we're looking for.
Showcase Your Communication Skills: Since strong communication is key in this role, use your application to demonstrate how you can convey complex ideas clearly. We want to see examples of how you've successfully communicated with both technical and non-technical stakeholders.
Highlight Project Management Experience: We love seeing candidates who can manage projects effectively. Share specific examples of projects you've led, focusing on how you ensured timely delivery and met quality standards. This will help us gauge your ability to oversee AI implementations.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Zendesk Group
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI technologies, especially Zendesk's AI products. Be ready to discuss how these solutions can be implemented and optimised for different business needs. Showing that you understand the technical aspects will help you stand out as a candidate.
✨Master the Art of Communication
Since you'll be conveying complex technical concepts to non-technical stakeholders, practice explaining AI solutions in simple terms. Use examples from your past experiences to demonstrate your ability to communicate effectively and ensure everyone is on the same page.
✨Project Management Prowess
Prepare to discuss your project management experience in detail. Think of specific projects you've led, the challenges you faced, and how you ensured timely delivery. Highlight your ability to manage scope and align stakeholders, as this is crucial for the role.
✨Show Your Problem-Solving Skills
Be ready to tackle hypothetical scenarios during the interview. Think about common roadblocks in AI implementation and how you would address them. This will showcase your analytical skills and your ability to think on your feet, which are key for an AI Services Consultant.