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For Companies At a Glance
- Tasks: Diagnose performance gaps and create impactful enablement programmes for sales teams.
- Company: Join Zendesk, a leading service-first CRM company with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and a supportive team dedicated to your growth.
- Other info: Collaborative environment with opportunities to experiment and shape the future of enablement.
- Why this job: Make a real impact by enhancing sales performance through creative solutions and AI exploration.
- Qualifications: 2+ years in sales enablement and experience designing engaging training programmes.
The predicted salary is between 35000 - 45000 £ per year.
About the Role
At Zendesk, we believe that great salespeople deserve great enablement. We're looking for a curious, energetic GTM Enablement Associate to join our team and help our go-to-market organisation perform at its best. This is a role for someone who genuinely loves diagnosing the "why" behind performance gaps and gets excited about turning those insights into impactful programmes that stick.
You'll work closely with sales, revenue operations, and broader enablement stakeholders to design, build, and deliver enablement experiences from start to finish. You'll bring fresh ideas, experiment boldly, and treat every iteration — perfect or not — as a learning opportunity that makes the next programme even better. This is an exciting time to join the team as we lean into the ways AI is transforming how we enable our people. We want someone who is genuinely curious about these possibilities and eager to explore how AI tools can make enablement smarter and more effective.
What You'll Do
- Diagnose and design — Identify gaps in sales knowledge, skills, and performance through data, observation, and stakeholder conversations, then develop creative, practical enablement solutions to address them.
- Build end-to-end programmes — Own the full lifecycle of enablement initiatives: from needs analysis and content creation through to launch, delivery, and measurement.
- Facilitate and present — Deliver training sessions, workshops, and learning experiences to GTM audiences with confidence and energy, adapting your style to the room.
- Experiment and iterate — Propose new ideas, pilot them, and use feedback and results to continuously refine your approach. We celebrate what we learn from programmes that didn't go quite to plan just as much as we celebrate the wins.
- Embrace AI — Actively explore how AI tools can enhance content creation, personalisation, and programme delivery, sharing what you learn with the wider team.
- Collaborate cross-functionally — Partner with sales leadership, revenue operations, product marketing, and other stakeholders to ensure enablement is aligned with business priorities and embedded in the way teams work.
- Measure what matters — Define success metrics for your programmes and track outcomes to demonstrate impact and inform future priorities.
What We're Looking For
Experience- At least 2 years of experience in a sales enablement, revenue enablement, or GTM enablement role.
- Demonstrated experience designing and delivering enablement programmes from scratch — not just contributing to them.
- Familiarity with enablement tools and learning platforms (e.g., Highspot, Seismic, Gong, or similar).
- Creative problem-solver who can connect a business challenge to an enablement solution that people actually want to engage with.
- Comfortable presenting to and facilitating sessions with sales audiences of varying seniority levels.
- A genuine enthusiasm for AI and a willingness to experiment with how it can improve your work and the outcomes for the people you enable.
- Collaborative and proactive — you bring ideas to the table and follow through on them.
- Growth mindset — you learn as much from a programme that missed the mark as one that landed perfectly, and you use those lessons to level up.
- Experience in a SaaS or tech environment.
- Familiarity with sales methodologies (e.g., MEDDICC, Challenger, SPIN).
- Experience producing e-learning or digital content alongside instructor-led training.
What You'll Get
- A supportive team that is invested in your development and your career — we take learning seriously, for ourselves as well as the people we enable.
- The opportunity to make a real, visible impact on GTM performance.
- Space to experiment, bring your ideas to life, and shape how enablement evolves at Zendesk.
- Flexibility to be based in London, Dublin, or Lisbon.
- Competitive compensation and benefits, plus everything you'd expect from a global technology company.
About Zendesk
Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As a company, we are committed to diversity, equity, and inclusion, and we encourage applications from all qualified individuals.
GTM Enablement Associate employer: Zendesk Group
Contact Detail:
Zendesk Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GTM Enablement Associate
✨Tip Number 1
Get to know the company inside out! Research Zendesk's culture, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral — which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and thinking about how your experience aligns with the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows that you’re proactive and genuinely interested in the position.
We think you need these skills to ace GTM Enablement Associate
Some tips for your application 🫡
Show Your Curiosity: We want to see your genuine enthusiasm for diagnosing performance gaps. Share examples of how you've tackled challenges in the past and what insights you gained from them.
Be Creative: When you're writing your application, don't hold back on showcasing your creative problem-solving skills. Tell us about innovative enablement solutions you've designed and how they made an impact.
Tailor Your Experience: Make sure to highlight your relevant experience in sales enablement or GTM roles. Use specific examples that align with the job description to show us why you're a great fit for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Zendesk Group
✨Know Your Stuff
Before the interview, dive deep into Zendesk's products and services. Understand their go-to-market strategies and how they leverage AI in their enablement processes. This knowledge will help you connect your experience to their needs.
✨Showcase Your Creativity
Prepare examples of how you've designed and delivered enablement programmes from scratch. Be ready to discuss your creative problem-solving skills and how you've turned insights into impactful solutions that resonate with sales teams.
✨Practice Your Presentation Skills
Since you'll be facilitating training sessions, practice presenting your ideas clearly and confidently. Tailor your style to different audiences, and consider doing mock presentations to friends or family to get comfortable.
✨Embrace Feedback
Demonstrate your growth mindset by discussing past experiences where you learned from programmes that didn’t go as planned. Share how you used feedback to iterate and improve your approach, showing that you're adaptable and eager to learn.