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For Companies At a Glance
- Tasks: Support customers via email, phone, and chat while managing warehouse operations.
- Company: Zendbox is a leading eCommerce fulfilment company focused on exceptional customer service.
- Benefits: Enjoy a competitive salary, training opportunities, and a supportive team culture.
- Why this job: Join a dynamic team that values your contributions and enhances the customer journey.
- Qualifications: Bring a proactive attitude, good IT skills, and strong communication abilities.
- Other info: Previous warehouse experience is a plus, but not essential.
The predicted salary is between 24000 - 36000 £ per year.
Zendbox, a leader in eCommerce fulfilment, is seeking enthusiastic and dedicated Warehouse based Administrator and Customer Service Agent who will provide exceptional support to our clients. Our mission is to enhance the customer journey by delivering top-notch service while maintaining the highest standards of operational excellence.
Key Responsibilities:
- Act as the first point of contact for customers, resolving inquiries and issues via email, phone, and chat.
- Provide timely and accurate information regarding order processing, shipping, and product availability.
- Collaborate with internal teams to address customer concerns and escalate issues as necessary.
- Document customer interactions and update records to ensure accurate tracking of inquiries.
- Complete stock investigations and investigate warehouse errors, identifying corrective actions where appropriate.
Requirements
What you’ll bring:
- A proactive, can-do attitude with a strong customer-first mindset
- Good IT skills, including Microsoft Word and Excel
- Excellent attention to detail
- Previous warehouse experience (preferred but not essential)
- Experience with warehouse management systems (preferred but not essential)
- Strong communication skills with the ability to respond to customer queries promptly and professionally
- A solid work ethic, high reliability, and a consistent focus on accuracy
Benefits
What We Offer:
- A dynamic, fast-paced work environment
- Opportunities for training and professional development
- Competitive salary and benefits package
- A supportive team culture that values your contributions
Warehouse Administrator & Customer Service Agent employer: zendbox
Contact Detail:
zendbox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warehouse Administrator & Customer Service Agent
✨Tip Number 1
Familiarise yourself with Zendbox and their eCommerce fulfilment services. Understanding their operations and customer service philosophy will help you tailor your approach during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your IT skills, especially in Microsoft Word and Excel. Being able to showcase your proficiency in these tools can set you apart, as they are essential for documenting customer interactions and managing records effectively.
✨Tip Number 3
Prepare examples of how you've handled customer inquiries or resolved issues in previous roles. Having specific scenarios ready will help you illustrate your strong communication skills and proactive attitude during the interview.
✨Tip Number 4
Network with current or former employees of Zendbox if possible. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing how you would fit into their team.
We think you need these skills to ace Warehouse Administrator & Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and warehouse administration. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities listed in the job description.
Highlight Relevant Skills: Emphasise your IT skills, attention to detail, and any previous warehouse experience. If you have experience with warehouse management systems, be sure to mention it as it is preferred for this role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at zendbox
✨Show Your Customer Service Skills
Since the role involves being the first point of contact for customers, it's crucial to demonstrate your customer service skills. Prepare examples of how you've successfully resolved customer inquiries or issues in the past, showcasing your proactive and friendly approach.
✨Highlight Your Attention to Detail
Attention to detail is key in this position, especially when documenting customer interactions and completing stock investigations. Be ready to discuss specific instances where your attention to detail made a difference in your previous roles.
✨Familiarise Yourself with Warehouse Operations
Even if you don't have extensive warehouse experience, showing that you understand basic warehouse operations can set you apart. Research common warehouse management systems and be prepared to discuss how you would approach stock investigations and error resolution.
✨Prepare Questions for the Interviewer
Asking insightful questions shows your interest in the role and the company. Consider asking about the team culture, opportunities for professional development, or how success is measured in the role of Warehouse Administrator & Customer Service Agent.
