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For Companies At a Glance
- Tasks: Lead HR strategy and support a thriving culture in a fast-paced eCommerce environment.
- Company: Join Zendbox.io, a dynamic tech-led eCommerce fulfilment business near Maidstone.
- Benefits: Enjoy hybrid work, 33 days holiday, career development, and paid birthday leave.
- Why this job: Make a real impact on people and culture while driving business success.
- Qualifications: Proven HR experience in SMEs, strong leadership, and a solutions-focused mindset.
- Other info: Exciting growth opportunities with a roadmap to Head of People & Culture.
The predicted salary is between 36000 - 60000 £ per year.
Zendbox.io is a fast-growing, tech-led eCommerce fulfilment and distribution business based near Maidstone in Kent. We help ambitious brands scale by delivering smart, reliable warehousing and logistics solutions - and we’re now looking for an experienced HR Manager to support our next stage of growth.
About the Role
We’re looking for a confident, hands-on People & Culture lead to develop and execute our people strategy at our Kent HQ near Maidstone. This is a true blend of strategic and operational HR in a fast-paced distribution environment, overseeing the full employee lifecycle from recruitment and onboarding through to performance, wellbeing, absence management and retention. You’ll need to hit the ground running: setting direction quickly, making clear decisions, taking ownership of absence management (including use of the Bradford Factor) and giving managers the support and challenge they need to deliver. You’ll work closely with senior leadership to ensure our people practices directly support business objectives, while creating a culture that enables our teams to thrive.
Key Responsibilities
- HR Leadership (Operational Focus)
- Oversee day to day HR activities to ensure effective people processes across the business
- Support managers with organisational changes, staffing needs and people related decisions
- Contribute to initiatives that improve culture, engagement and team performance
- Employee Relations (ER) & Absence Management
- Lead on all ER matters including investigations, disciplinaries, grievances and policy updates
- Design and own a robust absence management framework across the business
- Use tools such as the Bradford Factor to monitor sickness and identify trends
- Support and coach line managers to confidently manage attendance, conduct return-to-work meetings and follow through on formal processes where needed
- Act as a trusted advisor to managers on complex people issues
- Board Reporting & Metrics
- Provide regular reports on key HR metrics including turnover, absence, engagement, ER activity, recruitment and DEI
- Use data to demonstrate impact, support planning and drive accountability across the business
- Recruitment & Onboarding
- Oversee end-to-end recruitment and employer branding strategy
- Work at pace to attract and secure the right talent for a fast-moving distribution environment
- Streamline and enhance onboarding processes for a seamless employee experience
- Compliance
- Ensure HR policies, processes and practices are legally compliant and up to date
- Keep the business informed and prepared for changes in employment law and HR best practice
- Oversee right-to-work checks, data protection compliance (GDPR), and all statutory reporting
- Manager Development & Training
- Develop and deliver training and support to build confident, capable line managers
- Equip managers to handle ER, performance and absence matters consistently and effectively
- Promote values-based leadership across the business
- Performance & Development
- Design and manage effective performance management frameworks
- Foster a culture of regular feedback, growth and accountability
- Wellbeing & Benefits
- Lead wellbeing and mental health initiatives
- Manage and optimise employee benefits to support attraction and retention
Requirements
- Proven experience as an HR Manager or senior HR generalist in an SME environment (essential)
- Strong generalist background with hands-on expertise across ER, absence management, recruitment, L&D and engagement
- Confident and decisive, with the ability to hit the ground running and make clear, pragmatic decisions
- Commercially minded, with the ability to align people strategy with business needs
- Skilled in coaching, influencing and supporting leaders at all levels
- A practical, solutions-focused approach and ability to work autonomously
- Familiarity with distribution, logistics, warehousing or other fast-paced operational environments (experience with eCommerce fulfilment businesses like Zendbox.io is highly beneficial)
- Comfortable using HR data and metrics (including Bradford Factor or similar tools) to drive action
Benefits
- Hybrid (4 days on site, 1 day WFH)
- Career development opportunities
- 33 day holiday allowance (inc bank holidays)
- On site free parking
- Paid birthday leave
People & Culture Lead in Tonbridge employer: zendbox
Contact Detail:
zendbox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People & Culture Lead in Tonbridge
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Zendbox.io, they value a hands-on approach, so be ready to share examples of how you've made an impact in previous roles.
✨Tip Number 3
Practice your responses to common HR interview questions. Think about how your experience aligns with their needs, especially around employee relations and absence management. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team at Zendbox.io.
We think you need these skills to ace People & Culture Lead in Tonbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the People & Culture Lead role. Highlight your experience in HR management, especially in areas like employee relations and absence management. We want to see how your skills align with our fast-paced environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Zendbox.io. Share specific examples of how you've successfully managed HR processes and contributed to company culture in previous roles.
Showcase Your Data Skills: Since we love data-driven decisions, make sure to mention any experience you have with HR metrics and tools like the Bradford Factor. We want to know how you've used data to improve people practices and drive business outcomes.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Zendbox.io!
How to prepare for a job interview at zendbox
✨Know Your HR Stuff
Make sure you brush up on your HR knowledge, especially around employee relations and absence management. Familiarise yourself with tools like the Bradford Factor, as you'll need to demonstrate your understanding of how to use data to drive decisions.
✨Show Your Strategic Side
Be prepared to discuss how you've aligned people strategies with business objectives in the past. Think of specific examples where your HR initiatives have directly contributed to company growth or improved culture.
✨Be Ready for Real Scenarios
Expect situational questions that test your problem-solving skills. Prepare to share how you've handled complex people issues or managed organisational changes, showcasing your hands-on experience in a fast-paced environment.
✨Engage with Their Culture
Research Zendbox.io's culture and values before the interview. Be ready to discuss how you can contribute to their team dynamics and enhance employee engagement, showing that you're not just a fit for the role but also for the company ethos.
