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For Companies At a Glance
- Tasks: Provide hands-on IT support and maintain hardware during peak operational hours.
- Company: Join a dynamic tech team focused on innovation and collaboration.
- Benefits: Enjoy 33 days of holiday, paid birthday leave, and free on-site parking.
- Why this job: Be the go-to tech hero, ensuring smooth operations and making a real impact.
- Qualifications: Tech-savvy with problem-solving skills and a passion for helping others.
- Other info: Great career growth opportunities in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
The IT Support Analyst is a critical member of the Technology team, ensuring that our infrastructure and hardware remain operational during our peak warehouse and "twilight" operational hours. This role provides a bridge between standard office hours and our late-running logistics operations, offering hands-on technical support and proactive maintenance when the core team is off-site.
Shift-Specific Operations
- Twilight Support: Provide dedicated support to warehouse staff and management during the 5:00 PM – 9:00 PM window.
- Weekend Sovereignty: Act as the sole technical point of contact during weekend shifts, ensuring all systems remain live for order processing.
- Handover Participation: Attend a daily 30-minute sync at 12:00 PM with the Senior IT Support Analyst to transition active tickets and priorities.
Requirements
- Hardware & Infrastructure Maintenance
- Workstation Management: Setting up, configuring, and deploying laptops, desktops, and mobile devices for new and existing staff.
- Network Physicals: Managing office and warehouse cabling (Cat6), patching racks, and ensuring WiFi access points are optimally positioned and functional.
- Peripherals & Assets: Responsible for the "office vitals"—printers, scanners, CCTV cameras, and boardroom AV equipment.
- Asset Tracking: Maintaining an up-to-date inventory of all company hardware and software licenses.
- First-Line Response: Acting as the first point of contact for staff technical issues (Computer troubleshooting, password resets, software installs).
- Troubleshooting: Diagnosing and resolving connectivity issues, hardware failures, and "bugs" in internal tools.
- Escalation: Identifying complex issues that require the Senior IT Support Analyst's intervention and providing them with clear diagnostic notes.
- User Provisioning: Setting up new users in Microsoft 365e and managing folder permissions.
- Security Compliance: Ensuring all devices have updated Antivirus, OS patches, and adhere to company security policies.
- Documentation: Creating simple "User Guides" for staff (e.g., "How to configure x label printer").
- Test new software systems: Physically test new software systems, and give feedback to developers and QA.
- Test Hardware devices: Ensuring all devices are fit for purpose before being rolled out.
Benefits
- Clear career development and progression opportunities
- 33 days' holiday allowance, including bank holidays
- Free on-site parking
- Paid birthday leave
IT Support Analyst in Paddock Wood employer: zendbox
Contact Detail:
zendbox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Paddock Wood
✨Tip Number 1
Network, network, network! Reach out to people in the industry, attend tech meetups, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews like a pro! Research common IT support scenarios and practice your troubleshooting skills. We want you to be ready to impress with your hands-on knowledge and problem-solving abilities.
✨Tip Number 3
Show off your soft skills! As an IT Support Analyst, communication is key. Be ready to demonstrate how you can explain technical issues in simple terms and provide excellent customer service to your colleagues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Analyst in Paddock Wood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the IT Support Analyst role. We want to see how your skills align with our needs, so don’t be shy about showcasing your technical prowess!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who can think on their feet, so share those troubleshooting stories that highlight your skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at zendbox
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and infrastructure maintenance. Be ready to discuss your experience with setting up and troubleshooting devices, as well as managing network cabling. This role is all about hands-on support, so showing your familiarity with the tools and systems will definitely impress.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you diagnosed a problem or resolved a connectivity issue. The interviewers will want to see that you can think on your feet and provide effective solutions, especially during those twilight hours when you're the go-to person.
✨Emphasise Communication and Teamwork
As an IT Support Analyst, you'll be the bridge between different teams. Highlight your ability to communicate technical information clearly to non-technical staff. Discuss any experiences where you collaborated with others, especially during handover sessions or when escalating issues to senior analysts.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like how you'd handle a major system failure during peak hours. Practise your responses to these scenarios, focusing on your thought process and the steps you'd take to resolve the issue. This will show that you're not just technically savvy but also capable of handling pressure.