At a Glance
- Tasks: Lead outbound operations, ensuring orders are dispatched accurately and on time.
- Company: Join Zendbox, a leader in redefining eCommerce fulfilment for the over-50s market.
- Benefits: Enjoy a competitive salary, 32 days holiday, and a supportive work culture.
- Other info: Opportunity for career development and ongoing training in a collaborative setting.
- Why this job: Be part of a dynamic team driving excellence in a fast-paced environment.
- Qualifications: Strong leadership skills and experience in warehouse management are essential.
The predicted salary is between 28000 - 36000 £ per year.
Description
We’re Hiring: Outbound Operations Manager at Zendbox!
About the Role
As a key leader within our fulfilment function, the Outbound Operations Manager will take full ownership of direct-to-consumer outbound fulfilment, ensuring every customer order is picked, packed and despatched accurately, safely and on time. This role sits at the heart of our fast-paced eCommerce operation and is accountable for consistently high standards of service, productivity, quality and operational control.
You will lead and develop a high-performing outbound team, creating clear accountability and ensuring labour, workflow and capacity are aligned to forecast volumes. Working closely with Fulfilment, Customer Experience, Technology and other operational teams, you will remove blockers, improve processes and ensure seamless order flow through to carrier handover.
The role requires a visible, hands-on operational leader who is comfortable working at pace, using data to make decisions and driving continuous improvement as Zendbox continues to scale.
Late shift, 2.00pm to 10.00pm 5 out of 7 days
Your Responsibilities
- • Lead and manage all direct-to-consumer outbound pick, pack and despatch operations, ensuring orders are completed accurately and within agreed customer and carrier SLAs.
- • Take ownership of daily outbound performance, including order volumes, backlog, productivity, accuracy, service levels and carrier cut-offs.
- • Plan labour and resources against forecast and actual demand, identifying capacity gaps early and taking action to protect service.
- • Lead, coach and develop managers, team leaders and warehouse operatives, creating a safe, engaged and high-performance culture with clear accountability.
- • Maintain robust quality control throughout the outbound process, reducing picking, packing and despatch errors and ensuring customer-specific requirements are consistently achieved.
- • Use WMS and operational data to monitor performance, identify trends and drive timely corrective action.
- • Work closely with other departments to ensure smooth order flow, rapid resolution of operational issues and exceptional customer outcomes.
- • Drive continuous improvement across outbound workflows, layouts, processes and ways of working to increase productivity, capacity and service quality.
- • Identify recurring operational issues and implement sustainable root-cause solutions rather than short-term fixes.
- • Ensure effective shift handovers, clear communication of priorities and accurate escalation of risks, constraints and service issues.
- • Maintain high standards of health and safety, housekeeping, compliance and operational discipline across the outbound operation.
- • Monitor team attendance, performance and conduct, applying company people processes consistently and working with HR where required.
Key Performance Areas
• Orders despatched within SLA and carrier cut-off times
• Pick and pack accuracy and quality performance
• Productivity and labour efficiency
• Resource plan versus forecast and actual volume
• Health and safety compliance
• Team attendance, engagement and performance
Requirements
- • A natural leader and people person with exceptional communication skills, able to build strong relationships and communicate clearly, confidently and positively across all levels of the operation.
- • Proven management experience is essential, with demonstrable ability to lead, motivate and develop operational teams, set clear expectations and hold people accountable for performance.
- • Sets and maintains high standards, with a strong personal commitment to operational excellence, quality, accuracy, safety and customer service.
- • Strong motivator who creates an engaged, accountable and high-performing team culture while maintaining a positive working environment.
- • Preferred: Experience leading outbound, pick and pack or despatch operations within a fast-paced warehouse, eCommerce or fulfilment environment.
- • Strong organisational and problem-solving skills, with the ability to remain calm, visible and effective in a fast-paced operation.
- • Experience planning labour and operational capacity against changing daily and seasonal volumes.
- • Good understanding of warehouse KPIs, productivity, quality controls and service levels, with the ability to use operational data to identify issues and improve performance.
- • Experience using Warehouse Management Systems (WMS) is preferred.
- • Experience of Lean, continuous improvement or process optimisation would be advantageous.
- • Forklift certification would be advantageous but is not essential.
Benefits
- Competitive salary £50,000 - £60,000 DOE
- 10% Performance Bonus
- Career development and ongoing training opportunities
- 32 days holiday including bank holidays
- Company pension scheme
- Supportive and collaborative work culture
- Late shifts, Monday to Friday with occasional Weekends
Outbound Operations Manager in Paddock Wood employer: ZendBox
Zendlabs is an exceptional employer, offering a dynamic work environment where innovation meets ambition in the thriving sector of sports nutrition and wellness. With a strong focus on employee growth, competitive salaries, and a supportive culture, Zendlabs empowers its team members to take ownership of their projects while enjoying benefits like private healthcare and hybrid working arrangements. Located in the UK, this fast-growing contract manufacturer provides unique opportunities for career development and collaboration across various departments, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Outbound Operations Manager in Paddock Wood
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like ZendBox and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at ZendBox!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like ZendBox keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Outbound Operations Manager in Paddock Wood
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to ZendBox:This is your chance to really connect with the team at ZendBox. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at ZendBox
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with ZendBox.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show ZendBox that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at ZendBox. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
