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- Tasks: Lead outbound operations, ensuring orders are dispatched accurately and on time.
- Company: Join Zendbox, a leader in redefining eCommerce fulfilment for the over-50s market.
- Benefits: Enjoy a competitive salary, 32 days holiday, and a supportive work culture.
- Why this job: Be part of a dynamic team driving excellence in a fast-paced environment.
- Qualifications: Strong leadership skills and experience in warehouse management are essential.
- Other info: Opportunity for career development and ongoing training in a collaborative setting.
The predicted salary is between 28000 - 36000 £ per year.
We\’re Hiring: Outbound Operations Manager at Zendbox
As a key leader within our fulfilment function, the Outbound Operations Manager will take ownership of all outbound fulfilment activity, ensuring every order leaves our warehouse accurately, on time, and to the highest standard. This role sits at the heart of our fast-paced eCommerce operation, driving performance, quality, and efficiency across the despatch process.
You will lead and inspire a high-performing team of pickers and packers, embedding a culture of excellence and accountability. Working closely with colleagues across the business, you will ensure seamless order fulfilment, elevate customer satisfaction, and continually seek ways to improve processes as we scale.
If you\’re ready to take the next step in your fulfilment career, lead a dynamic team, and contribute to a company that\’s redefining eCommerce fulfilment, we\’d love to hear from you. At Zendbox, we\’re committed to attracting top talent and empowering our leaders to grow with us.
Your Responsibilities
- Lead and manage outbound pick and pack operations to ensure orders are dispatched accurately and on schedule
- Inspire and develop a dedicated team of warehouse operatives, fostering a safe, high-performance culture
- Maintain robust quality control at every stage of the outbound process
- Partner with other departments to ensure smooth order flow and exceptional customer experiences
- Drive continuous improvement initiatives to enhance efficiency and productivity
- Monitor and analyse performance metrics, taking action to achieve and exceed operational targets
Requirements
- Exceptional leadership and people management skills
- Strong communication and interpersonal abilities
- Proven experience managing teams in a fast-paced warehouse or fulfilment environment
- Solid understanding of people management processes, including absence and performance management
- Strong organisational and multitasking abilities
- Experience with Warehouse Management Systems (WMS) preferred
- Forklift certification advantageous
- Commitment to accuracy, quality, and safety
Benefits
- Competitive salary £45,000 – £55,000 DOE
- 10% Performance Bonus
- Career development and ongoing training opportunities
- 32 days holiday including bank holidays
- Company pension scheme
- Supportive and collaborative work culture
- Late shifts, Monday to Friday
Outbound Operations Manager employer: zendbox
Contact Detail:
zendbox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in eCommerce fulfilment. Understanding the current challenges and innovations in the industry will help you speak confidently about how you can contribute to Zendbox's operations.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed teams in fast-paced environments. Be ready to discuss how you inspired your team to achieve operational targets.
✨Tip Number 3
Research Zendbox’s company culture and values. Tailor your conversations to reflect how your personal values align with theirs, especially regarding quality control and customer satisfaction.
✨Tip Number 4
Prepare to discuss your experience with Warehouse Management Systems (WMS). Being able to articulate how you've used these systems to improve efficiency will set you apart from other candidates.
We think you need these skills to ace Outbound Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in outbound operations and team management. Use specific examples that demonstrate your leadership skills and ability to drive performance in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Zendbox. Discuss how your background aligns with their needs, particularly in managing fulfilment processes and leading teams. Be sure to mention any experience with Warehouse Management Systems.
Highlight Key Achievements: When detailing your work history, focus on key achievements that showcase your ability to improve efficiency and quality in previous roles. Use metrics where possible to quantify your impact, such as percentage improvements in order accuracy or team productivity.
Proofread Your Application: Before submitting, carefully proofread your application materials. Look for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at zendbox
✨Showcase Your Leadership Skills
As an Outbound Operations Manager, you'll need to demonstrate exceptional leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you inspired and developed your team members.
✨Understand the Fulfilment Process
Familiarise yourself with the entire outbound fulfilment process. Be ready to discuss how you would ensure orders are dispatched accurately and on time, as well as any strategies you might implement to improve efficiency.
✨Highlight Your Communication Skills
Strong communication is key in this role. Think of instances where you've effectively partnered with other departments to enhance customer experiences or resolve issues. This will show your ability to collaborate across teams.
✨Prepare for Performance Metrics Discussion
Be prepared to talk about how you've monitored and analysed performance metrics in previous roles. Discuss specific targets you've achieved and how you took action to exceed operational goals, as this will be crucial for the role.
