Night Shift Manager

About Zendgroup

Zendgroup is a fast-growing, founder-led e-commerce infrastructure business helping ambitious consumer brands scale. Through Zendbox (tech-enabled fulfilment), Zendlabs (health & wellness manufacturing) and Zendpack (co-packing), we are building an integrated, technology-led ecosystem with AI and automation at its core. With significant growth and expansion across the UK and US, our entrepreneurial culture suits people who thrive in fast-moving environments, take ownership and are comfortable building and evolving as we scale

Key Responsibilities

• Manage the complete night-shift warehouse operation across replenishment, forklift, picking and packing.
• Lead, motivate and develop the night-shift team.
• Allocate labour and move resources between functions based on workload and operational priorities.
• Ensure pick locations are replenished throughout the night and ready for the following day's operation.
• Manage the forklift team and ensure safe and efficient stock movements.
• Own picking and packing productivity, accuracy and quality.
• Monitor order volumes and backlog, taking action to protect customer SLAs and service levels.
• Ensure all agreed outbound work is completed within required timescales.
• Use the WMS and operational data to manage workload, productivity and performance.
• Identify and resolve stock, system and operational issues.
• Manage attendance, performance, standards and conduct across the shift.
• Ensure all health and safety procedures are followed.
• Maintain a safe, clean and organised warehouse.
• Act as the senior escalation point for operational issues during the night.
• Provide a clear, data-led handover to the day operation covering performance, outstanding work, risks and actions.
• Previous warehouse, fulfilment or logistics management experience.
• Experience managing multiple warehouse functions and teams.
• Strong understanding of replenishment, stock movements, picking and packing.
• Experience managing forklift/MHE operations advantageous.
• Strong WMS knowledge and comfortable using operational data to manage performance.
• Confident managing a warehouse operation without senior management physically present.
• Strong people-management, communication and problem-solving skills.
• Bias to action and comfortable making operational decisions independently.
• Strong focus on productivity, accuracy, service and safety.
• Shift: 10:00pm - 8:00am
• Pattern: 4 days per week
• Salary: £45,000 to £55,000 DOE
• 10% Performance Bonus
• 32 days holiday including bank holidays
• Company pension scheme
• Career development and ongoing training opportunities
• Supportive and collaborative work culture