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- Tasks: Provide hands-on IT support and maintain hardware during peak operational hours.
- Company: Join a dynamic tech team focused on innovation and support.
- Benefits: Enjoy 33 days of holiday, paid birthday leave, and clear career progression.
- Why this job: Be the go-to tech hero, ensuring smooth operations and making a real impact.
- Qualifications: Tech-savvy with a knack for troubleshooting and user support.
- Other info: Flexible shifts with opportunities for growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
The IT Support Analyst is a critical member of the Technology team, ensuring that our infrastructure and hardware remain operational during our peak warehouse and twilight operational hours. This role provides a bridge between standard office hours and our late-running logistics operations, offering hands-on technical support and proactive maintenance when the core team is off-site.
Shift-Specific Operations
- Twilight Support: Provide dedicated support to warehouse staff and management during the 5:00 PM – 9:00 PM window.
- Weekend Sovereignty: Act as the sole technical point of contact during weekend shifts, ensuring all systems remain live for order processing.
- Handover Participation: Attend a daily 30-minute sync at 12:00 PM with the Senior IT Support Analyst to transition active tickets and priorities.
Requirements
- Hardware & Infrastructure Maintenance
- Workstation Management: Setting up, configuring, and deploying laptops, desktops, and mobile devices for new and existing staff.
- Network Physicals: Managing office and warehouse cabling (Cat6), patching racks, and ensuring WiFi access points are optimally positioned and functional.
- Peripherals & Assets: Responsible for the office vitals—printers, scanners, CCTV cameras, and boardroom AV equipment.
- Asset Tracking: Maintaining an up-to-date inventory of all company hardware and software licenses.
- First-Line Response: Acting as the first point of contact for staff technical issues (Computer troubleshooting, password resets, software installs).
- Troubleshooting: Diagnosing and resolving connectivity issues, hardware failures, and bugs in internal tools.
- Escalation: Identifying complex issues that require the Senior IT Support Analyst's intervention and providing them with clear diagnostic notes.
- User Provisioning: Setting up new users in Microsoft 365e and managing folder permissions.
- Security Compliance: Ensuring all devices have updated Antivirus, OS patches, and adhere to company security policies.
- Documentation: Creating simple User Guides for staff (e.g., How to configure x label printer).
- Test new software systems: Physically test new software systems, and give feedback to developers and QA.
- Test Hardware devices: Ensuring all devices are fit for purpose before being rolled out.
Benefits
- Clear career development and progression opportunities
- 33 days’ holiday allowance, including bank holidays
- Free on-site parking
- Paid birthday leave
Locations
IT Support Analyst (Shift-Based) (Hiring Immediately) in Kent, Paddock Wood employer: zendbox
Contact Detail:
zendbox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst (Shift-Based) (Hiring Immediately) in Kent, Paddock Wood
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend tech meetups or online webinars, and don’t be shy about reaching out to current IT Support Analysts on LinkedIn. You never know who might have a lead on a job or can give you insider tips!
✨Tip Number 2
Practice your troubleshooting skills! Set up a mini lab at home where you can play around with different hardware and software setups. This hands-on experience will not only boost your confidence but also give you real examples to discuss during interviews.
✨Tip Number 3
When you get an interview, make sure to prepare some questions that show your interest in the company’s tech stack and operations. Ask about their current challenges with infrastructure or how they handle weekend support. It shows you’re genuinely interested and ready to jump in!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive and take the time to engage with us directly. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace IT Support Analyst (Shift-Based) (Hiring Immediately) in Kent, Paddock Wood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the IT Support Analyst role. We want to see how your skills align with our needs, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. We love seeing genuine enthusiasm for what we do at StudySmarter.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who can think on their feet and provide effective solutions, especially during those twilight and weekend shifts!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at zendbox
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and infrastructure maintenance. Be ready to discuss your experience with setting up and troubleshooting devices, as well as managing network cabling and WiFi access points.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific instances where you diagnosed problems or escalated issues effectively. This will demonstrate your ability to be the first point of contact for staff technical issues.
✨Understand Shift Dynamics
Since this role involves twilight and weekend shifts, be prepared to discuss your availability and how you can manage responsibilities during these times. Highlight any previous experience working in similar shift patterns and how you maintained productivity.
✨Communicate Clearly and Confidently
During the interview, practice clear communication, especially when explaining technical concepts. You might need to create user guides or provide support to non-technical staff, so showing that you can simplify complex information is key.