Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly voice for customers, solving their queries via email, phone, and chat.
- Company: Zendbox is a top player in eCommerce fulfilment, dedicated to enhancing customer journeys.
- Benefits: Enjoy a competitive salary, 25 days annual leave, free snacks, and paid birthday leave!
- Why this job: Join a supportive team culture where your contributions truly matter and grow your skills.
- Qualifications: Previous customer service experience preferred; strong communication and problem-solving skills required.
- Other info: Work in a dynamic environment with opportunities for training and professional development.
The predicted salary is between 24000 - 28000 £ per year.
Join Our Team as a Customer Service Agent at Zendbox! Zendbox, a leader in eCommerce fulfilment, is seeking enthusiastic and dedicated Customer Service Agents to provide exceptional support to our clients. Our mission is to enhance the customer journey by delivering top-notch service while maintaining the highest standards of operational excellence.
Key Responsibilities
- Act as the first point of contact for customers, resolving inquiries and issues via email, phone, and chat.
- Provide timely and accurate information regarding order processing, shipping, and product availability.
- Collaborate with internal teams to address customer concerns and escalate issues as necessary.
- Document customer interactions and update records to ensure accurate tracking of inquiries.
- Assist in developing customer service protocols that improve overall client satisfaction.
What We Offer
- A dynamic, fast-paced work environment
- Opportunities for training and professional development
- Competitive salary and benefits package
- A supportive team culture that values your contributions
Requirements
- Previous experience in a customer service role is preferred.
- Strong verbal and written communication skills.
- Ability to handle difficult situations with professionalism and empathy.
- Proficiency in using customer service software and CRM systems.
- Strong problem-solving skills and attention to detail.
- A collaborative team spirit with a positive attitude.
Benefits
- Base salary £24,000 - £28,000 DOE
- Annual leave allowance - 25 days + bank holidays
- Paid birthday leave
- Free parking on-site
- Free snacks and drinks
Customer Service Agent employer: zendbox
Contact Detail:
zendbox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with Zendbox's services and values. Understanding their mission in eCommerce fulfilment will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult situations or customer complaints, as this will showcase your problem-solving skills and ability to maintain professionalism under pressure.
✨Tip Number 3
Network with current or former employees of Zendbox on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your interest in the role and helps you assess if Zendbox is the right fit for you, while also demonstrating your proactive approach.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Agent at Zendbox. Familiarise yourself with their mission and values to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience. Use specific examples that demonstrate your communication skills, problem-solving abilities, and how you've handled difficult situations.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Zendbox and how your skills align with their needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at zendbox
✨Showcase Your Communication Skills
As a Customer Service Agent, strong verbal and written communication skills are crucial. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will demonstrate your ability to communicate effectively with customers.
✨Prepare for Common Scenarios
Expect to be asked about how you would handle difficult customer situations. Prepare examples from your past experience where you resolved issues with professionalism and empathy. This will show that you can maintain composure under pressure.
✨Familiarise Yourself with Zendbox
Research Zendbox and its services before the interview. Understanding their mission and values will help you align your answers with what they are looking for in a candidate, showing your genuine interest in the company.
✨Highlight Your Team Spirit
Zendbox values a collaborative team culture, so be sure to share examples of how you've worked well in teams in the past. Emphasising your positive attitude and willingness to contribute to a supportive environment will resonate well with the interviewers.
