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For Companies At a Glance
- Tasks: Support customers and manage warehouse operations with a focus on excellence.
- Company: Zendbox, a leader in eCommerce fulfilment with a vibrant team culture.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Why this job: Join a dynamic team and enhance customer journeys while developing your skills.
- Qualifications: Proactive attitude, good IT skills, and strong communication abilities.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Zendbox, a leader in eCommerce fulfilment, is seeking enthusiastic and dedicated Warehouse based Administrator and Customer Service Agent who will provide exceptional support to our clients. Our mission is to enhance the customer journey by delivering top-notch service while maintaining the highest standards of operational excellence.
Key Responsibilities
- Act as the first point of contact for customers, resolving inquiries and issues via email, phone, and chat.
- Provide timely and accurate information regarding order processing, shipping, and product availability.
- Collaborate with internal teams to address customer concerns and elevate issues as necessary.
- Document customer interactions and update records to ensure accurate tracking of inquiries.
- Complete stock investigations and investigate warehouse errors, identifying corrective actions where appropriate.
What you’ll bring
- A proactive, can-do attitude with a strong customer-first mindset.
- Good IT skills, including Microsoft Word and Excel.
- Excellent attention to detail.
- Previous warehouse experience (preferred but not essential).
- Experience with warehouse management systems (preferred but not essential).
- Strong communication skills with the ability to respond to customer queries promptly and professionally.
- A solid work ethic, high reliability, and a consistent focus on accuracy.
What We Offer
- A dynamic, fast-paced work environment.
- Opportunities for training and professional development.
- Competitive salary and benefits package.
- A supportive team culture that values your contributions.
Warehouse Administrator & Customer Service Agent employer: Zendbox Ltd
Contact Detail:
Zendbox Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warehouse Administrator & Customer Service Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Zendbox. Understand their mission and values, and think about how your skills can contribute to enhancing the customer journey. This will show that you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to demonstrate your ability to respond promptly and professionally. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your IT skills! Brush up on Microsoft Word and Excel, as these are key tools in the role. You could even create a quick spreadsheet to track your job applications or practice using templates to document customer interactions.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Make sure to highlight your proactive attitude and any relevant experience you have, even if it’s not warehouse-specific.
We think you need these skills to ace Warehouse Administrator & Customer Service Agent
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to make a difference in our clients' experiences.
Tailor Your CV: Make sure to customise your CV to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for in a Warehouse Administrator & Customer Service Agent.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your qualifications effectively. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Zendbox Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Zendbox and its mission in eCommerce fulfilment. Understanding their values and how they enhance the customer journey will help you align your answers with what they’re looking for.
✨Show Off Your Customer Service Skills
Since the role involves being the first point of contact for customers, prepare examples of how you've successfully resolved customer inquiries in the past. Highlight your proactive attitude and ability to communicate effectively.
✨Brush Up on Your IT Skills
Make sure you're comfortable with Microsoft Word and Excel, as these are essential for the role. If you have experience with warehouse management systems, be ready to discuss it, even if it's not a requirement.
✨Demonstrate Attention to Detail
During the interview, emphasise your attention to detail by discussing specific instances where you caught errors or improved processes. This will show that you understand the importance of accuracy in a warehouse environment.
