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- Tasks: Lead outbound operations, ensuring orders are dispatched accurately and on time.
- Company: Join Zendbox, a leader in redefining eCommerce fulfilment.
- Benefits: Competitive salary, performance bonus, career development, and 32 days holiday.
- Why this job: Inspire a dynamic team and elevate customer satisfaction in a fast-paced environment.
- Qualifications: Strong leadership skills and experience in warehouse management required.
- Other info: Collaborative culture with opportunities for growth and improvement.
The predicted salary is between 45000 - 55000 £ per year.
We’re Hiring: Outbound Operations Manager at Zendbox! As a key leader within our fulfilment function, the Outbound Operations Manager will take ownership of all outbound fulfilment activity, ensuring every order leaves our warehouse accurately, on time, and to the highest standard. This role sits at the heart of our fast-paced eCommerce operation, driving performance, quality, and efficiency across the despatch process. You will lead and inspire a high-performing team of pickers and packers, embedding a culture of excellence and accountability. Working closely with colleagues across the business, you will ensure seamless order fulfilment, elevate customer satisfaction, and continually seek ways to improve processes as we scale. If you’re ready to take the next step in your fulfilment career, lead a dynamic team, and contribute to a company that’s redefining eCommerce fulfilment, we’d love to hear from you.
Your Responsibilities
- Lead and manage outbound pick and pack operations to ensure orders are dispatched accurately and on schedule
- Inspire and develop a dedicated team of warehouse operatives, fostering a safe, high-performance culture
- Maintain robust quality control at every stage of the outbound process
- Partner with other departments to ensure smooth order flow and exceptional customer experiences
- Drive continuous improvement initiatives to enhance efficiency and productivity
- Monitor and analyse performance metrics, taking action to achieve and exceed operational targets
Qualifications
- Exceptional leadership and people management skills
- Strong communication and interpersonal abilities
- Proven experience managing teams in a fast-paced warehouse or fulfilment environment
- Solid understanding of people management processes, including absence and performance management
- Strong organisational and multitasking abilities
- Experience with Warehouse Management Systems (WMS) preferred
- Forklift certification advantageous
- Commitment to accuracy, quality, and safety
Benefits
- Competitive salary £45,000 – £55,000 DOE
- 10% Performance Bonus
- Career development and ongoing training opportunities
- 32 days holiday including bank holidays
- Company pension scheme
- Supportive and collaborative work culture
- Late shifts, Monday to Friday
Outbound Operations Manager employer: Zendbox Ltd
Contact Detail:
Zendbox Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce and fulfilment space. Attend industry events or join online forums where you can connect with others. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Zendbox and its culture. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've inspired and developed teams in the past. Highlighting your experience in managing high-performance cultures will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Zendbox and contributing to their mission in redefining eCommerce fulfilment.
We think you need these skills to ace Outbound Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Outbound Operations Manager role. Highlight your leadership experience and any relevant achievements in warehouse or fulfilment environments to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about eCommerce fulfilment and how you can inspire a high-performing team. Be genuine and let your personality come through!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive performance and efficiency. Numbers speak volumes, so if you improved processes or led successful projects, make sure to include those details!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light possible!
How to prepare for a job interview at Zendbox Ltd
✨Know Your Fulfilment Inside Out
Make sure you understand the ins and outs of outbound operations. Familiarise yourself with key processes like pick and pack, quality control, and how to drive efficiency. This will show that you're not just interested in the role but are ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in fast-paced environments. Think about times when you inspired your team or improved performance. This is your chance to demonstrate your exceptional leadership and people management skills.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly. Good communication is crucial in this role, so be ready to discuss how you would partner with other departments to ensure smooth order flow and exceptional customer experiences.
✨Emphasise Continuous Improvement
Be prepared to talk about your approach to driving continuous improvement initiatives. Share specific examples of how you've enhanced efficiency and productivity in previous roles, as this aligns perfectly with what Zendbox is looking for.
