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For Companies At a Glance
- Tasks: Lead client onboarding and implementation, ensuring smooth transitions and excellent service.
- Company: Join Zendgroup, a dynamic entrepreneurial company with ambitious growth plans.
- Benefits: Competitive salary, free parking, hybrid work model, and a supportive team environment.
- Why this job: Make a real impact by enhancing client experiences in a fast-paced eCommerce setting.
- Qualifications: Experience in client onboarding or account management, strong project management skills required.
- Other info: Opportunity for career growth in a collaborative and innovative workplace.
The predicted salary is between 45000 - 50000 £ per year.
About Zendgroup
Zendgroup owns and operates a growing portfolio of high-performing businesses, including:
- Zendbox: A premium eCommerce fulfilment provider
- Zendlabs: In-house manufacturing for DTC brands
- Zendpack: Experts in sustainable, branded packaging solutions
- Zendstudios: Brand storytelling through crafted content
We are an entrepreneurial group with ambitious growth plans. Our businesses are powered by innovation, collaboration, and a strong commercial mindset.
We are now seeking an experienced Client Onboarding and Implementation Manager to lead onboarding and management of new accounts.
Responsibilities
- Own and lead the end-to-end onboarding and implementation process for new clients, ensuring a smooth and timely transition into live operations.
- Act as the primary point of contact for clients during the onboarding and implementation phase.
- Collaborate closely with internal teams including Sales, Operations, Logistics, and the Technology department to translate client requirements into operational and system set ups.
- Work with the Technology team to support system configuration, integrations, testing, and data migration as required.
- Deliver client training on systems, processes, and operational workflows.
- Identify potential risks or challenges during onboarding and proactively resolve them to avoid delays or service issues.
- Develop and maintain onboarding documentation, playbooks, and process improvements.
- Gather client feedback post implementation to drive continuous improvement.
- Ensure clear handover to ongoing account management or client success teams once onboarding is complete.
- Provide ad-hoc customer experience support where required to maintain service quality.
- Produce management information reports highlighting commercial performance, onboarding progress, and key insights.
- Deliver a defined hypercare period post go-live, providing enhanced account management and support to ensure stability and client confidence.
Qualifications
- Proven experience in client onboarding, implementation, or account management, ideally within logistics, eCommerce, or technology-enabled services.
- Strong project management skills with the ability to manage multiple client implementations simultaneously.
- Excellent communication and stakeholder management skills, both internal and external.
- A proactive, solutions-focused mindset with strong problem-solving capability.
- Experience delivering client training on systems or operational processes.
- Comfortable working with CRM systems and project management tools.
- Highly organised with strong attention to detail.
Benefits
- Salary £45,000 to £50,000 depending on experience.
- Free onsite parking.
- Collaborative and supportive working environment.
- Hybrid role with a requirement of a minimum of three days per week on site.
Client Onboarding and Implementation Manager employer: Zendbox Ltd
Contact Detail:
Zendbox Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Onboarding and Implementation Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show them you’re not just another candidate; you’re genuinely interested in their mission and values. Tailor your answers to reflect how you can contribute to their growth.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We can’t stress enough how important it is to be comfortable talking about your experience and how it relates to the role of Client Onboarding and Implementation Manager.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Onboarding and Implementation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Onboarding and Implementation Manager. Highlight your experience in onboarding, project management, and any relevant skills that match what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don't forget to mention your experience with client training and problem-solving!
Showcase Your Communication Skills: Since this role involves a lot of stakeholder management, make sure your application reflects your excellent communication skills. Use clear and concise language, and don’t shy away from sharing examples of how you've successfully managed client relationships.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Zendbox Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Zendgroup and its various businesses. Understand their values, mission, and the specific role of the Client Onboarding and Implementation Manager. This will help you tailor your answers and show that you're genuinely interested in being part of their entrepreneurial journey.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and project management experience. Think of specific examples from your past roles where you've successfully managed client onboarding or resolved challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Communication Skills
As a primary point of contact for clients, strong communication is key. Be ready to demonstrate how you've effectively communicated with stakeholders in previous roles. Practice articulating complex ideas simply and clearly, as this will be crucial when delivering client training or collaborating with internal teams.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the onboarding process at Zendgroup, the tools they use, or how they measure success in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your expectations.
