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- Tasks: Lead outbound operations, ensuring orders are dispatched accurately and on time.
- Company: Join Zendbox, a leader in redefining eCommerce fulfilment.
- Benefits: Competitive salary, performance bonus, career development, and 32 days holiday.
- Why this job: Take the next step in your career and inspire a dynamic team.
- Qualifications: Strong leadership skills and experience in fast-paced warehouse environments.
- Other info: Collaborative culture with opportunities for growth and improvement.
The predicted salary is between 45000 - 55000 £ per year.
We’re Hiring: Outbound Operations Manager at Zendbox!
As a key leader within our fulfilment function, the Outbound Operations Manager will take ownership of all outbound fulfilment activity, ensuring every order leaves our warehouse accurately, on time, and to the highest standard. This role sits at the heart of our fast‑paced eCommerce operation, driving performance, quality, and efficiency across the despatch process.
You will lead and inspire a high-performing team of pickers and packers, embedding a culture of excellence and accountability. Working closely with colleagues across the business, you will ensure seamless order fulfilment, elevate customer satisfaction, and continually seek ways to improve processes as we scale.
If you’re ready to take the next step in your fulfilment career, lead a dynamic team, and contribute to a company that’s redefining eCommerce fulfilment, we’d love to hear from you. At Zendbox, we’re committed to attracting top talent and empowering our leaders to grow with us.
Your Responsibilities
- Lead and manage outbound pick and pack operations to ensure orders are dispatched accurately and on schedule
- Inspire and develop a dedicated team of warehouse operatives, fostering a safe, high-performance culture
- Maintain robust quality control at every stage of the outbound process
- Partner with other departments to ensure smooth order flow and exceptional customer experiences
- Drive continuous improvement initiatives to enhance efficiency and productivity
- Monitor and analyse performance metrics, taking action to achieve and exceed operational targets
Requirements
- Exceptional leadership and people management skills
- Strong communication and interpersonal abilities
- Proven experience managing teams in a fast-paced warehouse or fulfilment environment
- Solid understanding of people management processes, including absence and performance management
- Strong organisational and multitasking abilities
- Experience with Warehouse Management Systems (WMS) preferred
- Forklift certification advantageous
- Commitment to accuracy, quality, and safety
Benefits
- Competitive salary £45,000 – £55,000 DOE
- 10% Performance Bonus
- Career development and ongoing training opportunities
- 32 days holiday including bank holidays
- Company pension scheme
- Supportive and collaborative work culture
- Late shifts, Monday to Friday
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Outbound Operations Manager employer: Zendbox | eCommerce Fulfilment Specialist
Contact Detail:
Zendbox | eCommerce Fulfilment Specialist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the eCommerce and fulfilment sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Zendbox and its culture. Understand their values and how they align with your leadership style. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your experience with metrics and performance analysis. Be ready to discuss specific examples of how you've driven efficiency and quality in past roles. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Zendbox team.
We think you need these skills to ace Outbound Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Outbound Operations Manager role. Highlight your leadership experience and any relevant achievements in warehouse or fulfilment settings.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've driven performance and quality in previous roles, and show your passion for eCommerce fulfilment.
Showcase Your Team Management Skills: Since this role involves leading a team, emphasise your people management skills. Talk about how you've inspired and developed teams in the past, and how you foster a culture of excellence and accountability.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Zendbox | eCommerce Fulfilment Specialist
✨Know Your Fulfilment Inside Out
Make sure you understand the ins and outs of outbound operations. Familiarise yourself with key processes like pick and pack, quality control, and how to drive efficiency. Being able to discuss these topics confidently will show that you're ready to take ownership of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've inspired and developed teams in previous roles. Think about specific situations where you fostered a high-performance culture or improved team dynamics. This will demonstrate your exceptional leadership abilities, which are crucial for this position.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since strong communication is key in this role, be ready to discuss how you've partnered with other departments to ensure smooth order flow and exceptional customer experiences. Good communication can set you apart from other candidates.
✨Emphasise Continuous Improvement
Be prepared to talk about initiatives you've led to enhance efficiency and productivity in past roles. Highlight any experience with performance metrics and how you've used data to drive improvements. This shows that you're not just about maintaining standards but also about pushing for excellence.
