At a Glance
- Tasks: Lead and optimise fulfilment processes, inspiring a high-performing team to handle 20,000 orders daily.
- Company: Zendbox is a fast-growing eCommerce fulfilment specialist disrupting the industry with innovative solutions.
- Benefits: Enjoy a competitive salary, career development, free food, and 25 days holiday plus bank holidays.
- Other info: Join a supportive culture that values tenacity and results, reporting directly to the COO.
- Why this job: Make a real impact in a dynamic environment while shaping the future of operations.
- Qualifications: Proven leadership in large-scale fulfilment operations and strong problem-solving skills required.
The predicted salary is between 55000 - 65000 £ per year.
Zendbox | eCommerce Fulfilment Specialist provided pay range
This range is provided by Zendbox | eCommerce Fulfilment Specialist. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Exciting Opportunity: Head of Fulfilment & Distribution
Zendbox is seeking an ambitious, tenacious, results-driven operational leader to join our fast growing, fast paced, omni channel scale up. We\'re a fast-paced, entrepreneurial team for those who want to make an impact, get things done, and help build a world beating fulfilment and distribution operation.
As Head of Fulfilment & Distribution, you will own and lead the entire end to end process from inbound to outbound, inspiring and developing a high performing team that processes up to 20,000 orders daily across B2C, B2B, and retail channels. You will report directly to the COO and lead a talented management team, including:
- B2B Manager
- Goods In & Inventory Manager
- Goods Out Manager
- QC Manager
Your Key Responsibilities:
Own the Process: Lead and optimise all fulfilment and distribution functions including receiving, inventory, picking, packing, shipping, returns, B2B, and quality control
Lead and Inspire: Coach, motivate, and develop a high energy, ambitious team that thrives in a scale up environment
Drive Continuous Improvement: Identify and deliver process improvements to increase speed, accuracy, and efficiency while maintaining world class standards
Collaborate Across Teams: Work closely with forecasting, commercial, tech, and customer service teams to deliver seamless end to end fulfilment
Deliver Results: Ensure KPIs are met or exceeded, with your leadership directly influencing customer satisfaction and business growth
Champion Compliance and Safety: Maintain high standards of health and safety, quality, and regulatory compliance
Get It Done: Tackle challenges head on, remove roadblocks, and make things happen
Requirements
- Proven experience leading large fulfilment, distribution, or warehouse operations at scale
- Strong leadership skills with a track record of building and motivating high performing teams
- Experience managing multiple functions including B2B, inbound, outbound, inventory, and QC
- Deep understanding of warehouse processes, WMS systems, and continuous improvement
- Excellent problem solving skills with a data driven mindset
- Confident communicator who thrives in a fast paced, entrepreneurial environment
- Tenacious, ambitious, and relentlessly focused on getting things done
Fast Growing Scale Up: Join a dynamic, ambitious team that is disrupting the fulfilment industry
Leadership Impact: Report directly to the COO and help shape the future of our operations
Omni Channel Opportunity: Be part of a true omni channel operation across DTC, B2B, retail, marketplaces, and social commerce
Career Growth: Develop your leadership skills and make your mark in a business that rewards drive, tenacity, and results
Benefits
- Competitive base salary between £65,000 - £70,000 per annum DOE
- Career development opportunities and ongoing training
- On-site parking
- Supportive and collaborative work culture
- 25 days holiday (plus bank holidays)
- Paid Birthday leave
- Free food and drinks
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
ManagementIndustries
IT Services and IT Consulting
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#J-18808-LjbffrHead of Logistics and Fulfilment in Paddock Wood employer: Zendbox | eCommerce Fulfilment Specialist
Zendbox is an exceptional employer for those looking to make a significant impact in the fast-paced world of eCommerce fulfilment. With a supportive and collaborative work culture, competitive salary, and ample career development opportunities, employees are empowered to grow and thrive. Located in Paddock Wood, our dynamic team is dedicated to driving operational excellence while enjoying unique benefits like paid birthday leave and free food and drinks.
Contact Details:
Zendbox | eCommerce Fulfilment Specialist Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Logistics and Fulfilment in Paddock Wood
✨Tip Number 1
Familiarise yourself with the latest trends in eCommerce fulfilment and distribution. Understanding the current challenges and innovations in the industry will help you speak confidently about how you can contribute to Zendbox's growth.
✨Tip Number 2
Network with professionals in logistics and fulfilment. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals that could boost your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven continuous improvement in previous roles. Be ready to share metrics or outcomes that demonstrate your impact on efficiency and customer satisfaction.
✨Tip Number 4
Research Zendbox's company culture and values. Tailor your conversations to reflect how your leadership style aligns with their mission, showcasing your ability to inspire and develop high-performing teams.
We think you need these skills to ace Head of Logistics and Fulfilment in Paddock Wood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in logistics and fulfilment. Focus on your leadership roles, particularly those involving large teams and operational improvements, as these are key for the Head of Logistics and Fulfilment position.
Craft a Compelling Cover Letter:In your cover letter, express your passion for logistics and your understanding of the eCommerce landscape. Mention specific achievements that demonstrate your ability to lead teams and drive continuous improvement, aligning with Zendbox's goals.
Showcase Problem-Solving Skills:Use examples from your past experiences to illustrate your problem-solving abilities. Highlight situations where you tackled challenges head-on and implemented effective solutions, as this is crucial for the role.
Highlight Team Leadership:Emphasise your experience in coaching and developing high-performing teams. Provide examples of how you've motivated teams in fast-paced environments, which is essential for the dynamic culture at Zendbox.
How to prepare for a job interview at Zendbox | eCommerce Fulfilment Specialist
✨Showcase Your Leadership Skills
As the Head of Logistics and Fulfilment, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully built and motivated teams in previous roles, especially in fast-paced environments.
✨Understand the Fulfilment Process
Make sure you have a deep understanding of the end-to-end fulfilment process. Be ready to discuss your experience with inventory management, quality control, and how you've driven continuous improvement in these areas.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of specific challenges you've faced in logistics and how you overcame them, using data-driven approaches to improve efficiency and accuracy.
✨Demonstrate Collaboration Skills
Collaboration is key in this role. Be prepared to talk about how you've worked with cross-functional teams, such as forecasting and customer service, to ensure seamless operations and enhance customer satisfaction.
