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For Companies At a Glance
- Tasks: Manage client relationships, onboard new customers, and drive account growth.
- Company: Zendbox is transforming fulfilment with innovative solutions and a dynamic team.
- Benefits: Enjoy a fast-paced environment with tangible impact and opportunities for growth.
- Why this job: Join a vibrant culture where your contributions directly influence client success.
- Qualifications: 1-2 years in Account Management or Customer Success; strong communication skills required.
- Other info: Based in Kent; salary ranges from £30,000 to £35,000 per annum.
The predicted salary is between 30000 - 35000 £ per year.
At Zendbox, we’re revolutionising fulfilment, and we need an Account Manager to help build and nurture strong client relationships. This is not your typical customer service role - you’ll focus on onboarding new customers, driving strategic account growth, and ensuring top-tier service for clients handling a mid-to-high volume of orders.
Why Join Us?
- Take ownership of client relationships, acting as the main point of contact
- Lead onboarding and ensure a seamless go-live experience for new customers
- Identify upsell and cross-sell opportunities to drive business growth
- Collaborate with internal teams to optimize customer success
- Work in a fast-paced, high-energy environment where your impact is tangible
What We’re Looking For:
- 1-2 years experience in Account Management or Customer Success
- Strong relationship-building and communication skills
- A solution-oriented mindset, always looking for ways to improve the customer experience
- Proven ability to identify and capitalise on growth opportunities
- Experience leading customer onboarding and implementation processes
- Knowledge of logistics, fulfilment, or supply chain industries is a plus
Salary: £30,000 - £35,000 per annum
Full-time | HQ in Kent
No agencies
Account Manager employer: Zendbox | eCommerce Fulfilment Specialist
Contact Detail:
Zendbox | eCommerce Fulfilment Specialist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with Zendbox's services and the logistics industry. Understanding their fulfilment processes will help you speak confidently about how you can enhance client relationships and drive growth.
✨Tip Number 2
Prepare examples of your past experiences where you've successfully onboarded clients or identified upsell opportunities. Being able to share specific stories will demonstrate your capability and fit for the role.
✨Tip Number 3
Network with current or former employees of Zendbox on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Showcase your solution-oriented mindset by preparing questions that highlight your proactive approach to improving customer experiences. This will reflect your commitment to client success and align with Zendbox's values.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management or customer success. Emphasise your relationship-building skills and any specific achievements that demonstrate your ability to drive growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience with onboarding customers and how you can contribute to Zendbox's mission of revolutionising fulfilment.
Highlight Relevant Skills: In your application, clearly outline your solution-oriented mindset and any experience you have in identifying upsell and cross-sell opportunities. This will show that you understand the key responsibilities of the role.
Showcase Industry Knowledge: If you have experience in logistics, fulfilment, or supply chain industries, make sure to mention it. This knowledge can set you apart from other candidates and demonstrate your understanding of the business context.
How to prepare for a job interview at Zendbox | eCommerce Fulfilment Specialist
✨Showcase Your Relationship-Building Skills
As an Account Manager, strong relationship-building skills are crucial. Prepare examples of how you've successfully built and maintained client relationships in the past. Highlight your communication style and how it has positively impacted customer satisfaction.
✨Demonstrate Your Solution-Oriented Mindset
Zendbox is looking for someone who can improve the customer experience. Be ready to discuss specific instances where you identified a problem and implemented a solution that benefited the client. This will show your proactive approach and ability to think critically.
✨Prepare for Onboarding Scenarios
Since you'll be leading customer onboarding, think about how you would ensure a seamless go-live experience. Prepare to discuss your process for onboarding new clients and any challenges you've faced, along with how you overcame them.
✨Know the Industry
While not mandatory, having knowledge of logistics, fulfilment, or supply chain industries can set you apart. Do some research on current trends and challenges in these areas, and be prepared to discuss how this knowledge can help you in the role.
