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- Tasks: Engage with warm leads and guide customers through sensitive purchasing decisions.
- Company: Compassionate team in Leicester focused on providing essential legal services.
- Benefits: Competitive salary, OTE earnings, and a supportive work environment.
- Why this job: Make a real difference by helping customers in vulnerable situations.
- Qualifications: Experience in outbound sales or advisory roles with strong listening skills.
- Other info: Join a growing team with a focus on empathy and customer care.
The predicted salary is between 25000 - 33000 £ per year.
We are looking for a compassionate and professional Outbound Sales Advisor to join our growing team in Leicester. As a business, we specialise in providing a best in class service to our clients who are procuring Wills, Lasting Powers of Attorney (LPAs) and Probate services. There is no cold calling within this position. Your role will be to speak with customers who have expressed interest in our services. Your focus will be on building trust based relationships, understanding individual circumstances and then guiding customers through purchase, often in vulnerable situations, so communication and service is the focus within this role.
Day to day you will:
- Conduct outbound calls to warm leads only
- Build strong, empathetic relationships through open and supportive conversations
- Take time to understand customers personal situations, family dynamics and future concerns
- Recommend suitable solutions that genuinely meet customers needs, no pressure selling
- Support vulnerable customers with patience, care and professionalism
- Maintain accurate records of customer interactions and outcomes
- Adhere to all regulatory, compliance and ethical standards
What experience will you need?
- Some experience in outbound sales or advisory roles possibly within legal, financial services, insurance or similar
- Strong listening skills and a consultative, customer-first approach
- Confident when discussing sensitive topics
- A calm, empathetic manner, particularly when dealing with vulnerable customers
Sales Advisor in Leicester employer: Zenco
Contact Detail:
Zenco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor in Leicester
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your listening skills! Since this role is all about understanding customers' needs, try role-playing conversations with friends or family. It’ll help you get comfortable with empathetic communication.
✨Tip Number 3
Prepare some thoughtful questions to ask during your interview. This shows that you’re engaged and serious about the role. Plus, it gives you a chance to assess if the company is the right fit for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Sales Advisor in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Sales Advisor role. Highlight any previous outbound sales or advisory experience, especially in sensitive areas like legal or financial services.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about helping customers in vulnerable situations. Share specific examples of how you've built trust and empathy in past roles.
Showcase Your Listening Skills: In your application, emphasise your strong listening skills. We want to see how you’ve used these skills to understand customer needs and provide tailored solutions in previous positions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Zenco
✨Know Your Stuff
Before the interview, make sure you understand the services offered by the company, especially Wills, LPAs, and Probate. Familiarise yourself with common questions customers might have and think about how you would address their concerns. This will show that you're genuinely interested and prepared.
✨Show Empathy
Since the role involves dealing with vulnerable customers, practice demonstrating empathy during your interview. Use examples from your past experiences where you've successfully built trust and rapport with clients. This will highlight your ability to connect with customers on a personal level.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask the interviewer about the company culture and how they support their sales team. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your values.
✨Practice Active Listening
During the interview, focus on listening carefully to the interviewer's questions and comments. Respond thoughtfully, showing that you value their input. This skill is crucial for the Sales Advisor role, as it reflects your ability to understand and respond to customer needs effectively.