At a Glance
- Tasks: Engage with warm leads, building trust and guiding customers through sensitive purchases.
- Company: Compassionate team in Leicester focused on providing top-notch services.
- Benefits: Competitive salary with OTE, supportive work environment, and career growth.
- Other info: No cold calling; focus on meaningful conversations and customer care.
- Why this job: Make a real difference by helping customers in vulnerable situations with empathy.
- Qualifications: Experience in outbound sales or advisory roles, strong listening skills required.
The predicted salary is between 25000 - 33000 € per year.
We are looking for a compassionate and professional Outbound Sales Advisor to join our growing team in Leicester. As a business, we specialise in providing a best in class service to our clients who are procuring Wills, Lasting Powers of Attorney (LPAs) and Probate services. There is no cold calling within this position. Your role will be to speak with customers who have expressed interest in our services. Your focus will be on building trust based relationships, understanding individual circumstances and then guiding customers through purchase, often in vulnerable situations, so communication and service is the focus within this role.
Day to day you will:
- Conduct outbound calls to warm leads only
- Build strong, empathetic relationships through open and supportive conversations
- Take time to understand customers' personal situations, family dynamics and future concerns
- Recommend suitable solutions that genuinely meet customers' needs, no pressure selling
- Support vulnerable customers with patience, care and professionalism
- Maintain accurate records of customer interactions and outcomes
- Adhere to all regulatory, compliance and ethical standards
What experience will you need?
- Some experience in outbound sales or advisory roles possibly within legal, financial services, insurance or similar
- Strong listening skills and a consultative, customer-first approach
- Confident when discussing sensitive topics
- A calm, empathetic manner, particularly when dealing with vulnerable customers
Sales Advisor in Leicester employer: Zenco Legal
Join our compassionate team in Leicester as a Sales Advisor, where we prioritise building trust-based relationships with clients seeking Wills, LPAs, and Probate services. Our supportive work culture fosters professional growth, offering you the chance to develop your skills while making a meaningful impact in customers' lives. With no cold calling and a focus on empathetic communication, you'll find a rewarding environment that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor in Leicester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and the services they offer. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! In a role like this, understanding customer needs is key. Try role-playing with a friend or family member to get comfortable with empathetic communication.
✨Tip Number 3
Prepare for common scenarios you might encounter. Think about how you'd handle sensitive topics or questions from customers. This will boost your confidence and help you build trust during those important calls.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our fantastic team!
We think you need these skills to ace Sales Advisor in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Sales Advisor role. Highlight any previous outbound sales or advisory experience, especially in sensitive areas like legal or financial services.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about helping customers in vulnerable situations. Share specific examples of how you've built trust and empathy in past roles.
Showcase Your Listening Skills:In your application, emphasise your strong listening skills. We want to see how you’ve used these skills to understand customer needs and provide tailored solutions in previous positions.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Zenco Legal
✨Know Your Stuff
Before the interview, make sure you understand the services offered by the company, especially Wills, LPAs, and Probate services. Familiarise yourself with common questions customers might have and think about how you would address their concerns.
✨Show Empathy
Since the role involves dealing with vulnerable customers, practice demonstrating empathy during your interview. Use examples from your past experiences where you successfully built trust and rapport with clients, especially in sensitive situations.
✨Practice Active Listening
During the interview, showcase your listening skills. When asked questions, take a moment to reflect before responding. This not only shows that you value what the interviewer is saying but also mirrors the consultative approach needed for the role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it’s the right fit for you.
