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- Tasks: Engage with warm leads and build trust-based relationships to guide customers through our services.
- Company: Join a compassionate team at Zenco Legal, dedicated to providing top-notch client service.
- Benefits: Enjoy a competitive salary with OTE, full-time hours, and a supportive work environment.
- Why this job: Make a real difference in people's lives by helping them navigate important legal decisions.
- Qualifications: Experience in sales or advisory roles, with strong listening and empathetic communication skills.
- Other info: No cold calling; focus on meaningful conversations with customers in sensitive situations.
The predicted salary is between 25000 - 33000 £ per year.
We are looking for a compassionate and professional Outbound Sales Advisor to join our growing team in Market Harborough. As a business, we specialise in providing a best in class service to our clients who are procuring Wills, Lasting Powers of Attorney (LPAs) and Probate services. There is no cold calling within this position. Your role will be to speak with customers who have expressed interest in our services. Your focus will be on building trust based relationships, understanding individual circumstances and then guiding customers through purchase, often in vulnerable situations, so communication and service is the focus within this role.
Day to day you will:
- Conduct outbound calls to warm leads only
- Build strong, empathetic relationships through open and supportive conversations
- Take time to understand customers personal situations, family dynamics and future concerns
- Recommend suitable solutions that genuinely meet customers needs, no pressure selling
- Support vulnerable customers with patience, care and professionalism
- Maintain accurate records of customer interactions and outcomes
- Adhere to all regulatory, compliance and ethical standards
What experience will you need?
- Some experience in outbound sales or advisory roles possibly within legal, financial services, insurance or similar
- Strong listening skills and a consultative, customer-first approach
- Confident when discussing sensitive topics
- A calm, empathetic manner, particularly when dealing with vulnerable customers
Outbound Sales Advisor Zenco Legal · Market Harborough employer: Zenco Legal ltd
Contact Detail:
Zenco Legal ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Sales Advisor Zenco Legal · Market Harborough
✨Tip Number 1
Get to know the company inside out! Research Zenco Legal and understand their services, especially around Wills and LPAs. This will help you connect with potential customers and show that you genuinely care about their needs.
✨Tip Number 2
Practice your listening skills! In this role, it’s all about understanding the customer’s situation. Try role-playing with a friend or family member to get comfortable with empathetic conversations.
✨Tip Number 3
Prepare for those sensitive topics! Think about how you would approach discussions around vulnerable situations. Being calm and professional is key, so maybe jot down some phrases that feel natural to you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Outbound Sales Advisor Zenco Legal · Market Harborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Outbound Sales Advisor role. Highlight any previous experience in sales or advisory roles, especially if it’s in legal or financial services. We want to see how you can bring your unique touch to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers in vulnerable situations. Share specific examples of how you've built trust and empathy in past roles. We love seeing genuine enthusiasm for what we do!
Showcase Your Listening Skills: In your application, emphasise your strong listening skills. Mention any experiences where you’ve had to understand complex customer needs or navigate sensitive topics. We value candidates who can connect with customers on a personal level, so let us know how you do this!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Zenco Legal!
How to prepare for a job interview at Zenco Legal ltd
✨Know the Company Inside Out
Before your interview, take some time to research Zenco Legal. Understand their services, especially around Wills, LPAs, and Probate. This knowledge will help you demonstrate your genuine interest in the role and show that you’re aligned with their mission of providing compassionate service.
✨Practice Empathetic Communication
Since the role involves dealing with vulnerable customers, practice how you would approach sensitive topics. Role-play scenarios with a friend or family member to refine your ability to listen actively and respond with empathy. This will help you feel more confident during the actual interview.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle challenging situations. Think of examples from your past experience where you’ve built trust with clients or navigated sensitive conversations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Consultative Approach
Highlight your customer-first mindset by discussing how you’ve previously tailored solutions to meet individual needs. Be ready to explain how you would guide customers through their decisions without pressure, emphasising your commitment to ethical standards and compliance.
