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- Tasks: Join our team to optimise customer operations and enhance their experience through data-driven insights.
- Company: Dynamic freight innovation company focused on customer success.
- Benefits: Full-time role with a competitive salary and opportunities for professional growth.
- Other info: Collaborative environment with a focus on teamwork and operational excellence.
- Why this job: Be at the forefront of transforming customer experiences in the logistics industry.
- Qualifications: Strong communication skills, problem-solving abilities, and a passion for customer satisfaction.
The predicted salary is between 35000 - 45000 £ per year.
We're hiring a data-driven, customer-obsessed superstar to join our UK CS team! If you love turning insights into action, thrive on process optimisation and want to work at the heart of freight innovation, we'd love to hear from you. Help us elevate our customers' experience through sharp analysis, seamless execution and true partnership.
Key Responsibilities
- Customer Operational Requirements + Consistency
- Origin booking requirements
- Intake requirements
- Warehouse / DC requirements
- Consolidation requirements
- SLAs (Dwell, response time, etc.)
- Work with Solutions Team to build requirements into platform Workflows for FOPs
- Ensure FOPs are empowered and enabled with customer requirements
- Monitor requirements vs. KPIs on Thoughtspot dashboards and identify and implement process improvements to enhance efficiency and customer sentiment
- Drive weekly calls with customers to playback progress of optimisations initiatives & triage escalations. (Shipment review related calls will be owned by FOPs)
- Supporting the onboarding of new customers (SOPs, SLAs, POAs etc)
- Own enablement of operational aspects of 'TO-BE process flows'
- Identify customer characteristics to map against operational opportunities.
Requirements
- Soft Skills
- Strong Communication & Interpersonal Skills: Excellent verbal and written communication, active listening, and the ability to build and maintain strong relationships with customers.
- Problem-Solving & Analytical Skills: Ability to analyse data, identify root causes of issues, and develop and implement effective solutions.
- Collaboration & Teamwork: Ability to work effectively with cross-functional teams (e.g., Solutions, Operations).
- Customer Focus: A strong customer-centric approach with a focus on exceeding customer expectations.
- Proactive & Results-Oriented: A proactive and results-driven approach with a strong desire to improve operational efficiency and customer satisfaction.
- Technical & Competency Skills
- Systems Proficiency: Proficiency in Google Suite (Docs, Sheets, Slides), the company's internal platform, and data visualisation tools like Thoughtspot.
- Data Analysis: Ability to analyse data and draw meaningful insights.
- Logistics Knowledge: Basic understanding of logistics principles and operations (e.g., Incoterms, transportation modes).
Customer Operations Coordinator (1 Year Fixed Term Contract) in London employer: Zencargo
Contact Detail:
Zencargo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Coordinator (1 Year Fixed Term Contract) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer operations and think about how your skills can help elevate their customer experience. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly and confidently. Mock interviews with friends can really help polish your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Customer Operations Coordinator (1 Year Fixed Term Contract) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Operations Coordinator role. Highlight your experience with data analysis and customer service, as these are key to what we’re looking for!
Show Off Your Skills: Don’t be shy about showcasing your problem-solving and analytical skills. Use specific examples from your past experiences that demonstrate how you’ve tackled challenges and improved processes.
Be Personable: We love a good personality! Make sure your written application reflects your communication style. Show us that you can build strong relationships and have a customer-centric approach.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you into the process quickly!
How to prepare for a job interview at Zencargo
✨Know Your Customer Operations
Before the interview, dive deep into the specifics of customer operations. Familiarise yourself with key terms like SLAs, Incoterms, and the importance of data analysis in optimising processes. This will show your potential employer that you’re not just interested in the role but also understand its core responsibilities.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you identified issues and implemented effective solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical skills and proactive approach, which are crucial for this role.
✨Communicate Effectively
Practice your communication skills by explaining complex concepts in simple terms. Since the role requires strong interpersonal skills, be ready to discuss how you’ve built relationships with customers or team members in the past. Active listening is key, so make sure to engage with your interviewer’s questions thoughtfully.
✨Be Data-Driven
Since the job emphasises a data-driven approach, come prepared with insights or examples of how you've used data to drive decisions or improve processes. Familiarise yourself with tools like Google Sheets and Thoughtspot, and be ready to discuss how you can leverage these in the role.