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For Companies At a Glance
- Tasks: Join our team to optimise customer operations and enhance their experience through data-driven insights.
- Company: Zencargo is at the forefront of freight innovation, transforming logistics with a customer-first approach.
- Benefits: Enjoy a full-time role in London with opportunities for growth and collaboration in a dynamic environment.
- Why this job: Be part of a vibrant culture that values problem-solving and teamwork while making a real impact.
- Qualifications: Strong communication skills, analytical mindset, and basic logistics knowledge are essential.
- Other info: This role offers a chance to work closely with cross-functional teams and drive operational improvements.
The predicted salary is between 36000 - 60000 £ per year.
Department: Customer Success
Location: London
We are hiring a data-driven, customer-obsessed superstar to join our UK CS team! If you love turning insights into action, thrive on process optimisation and want to work at the heart of freight innovation, we would love to hear from you. Help us elevate our customers' experience through sharp analysis, seamless execution and true partnership.
Key Responsibilities
- Ensure all customer requirements are understood and translated into the SOP
- Work with Solutions Team to build requirements into platform Workflows for FOPs
- Ensure FOPs are empowered and enabled with customer requirements
- Monitor requirements vs. KPIs on Thoughtspot dashboards and identify and implement process improvements to enhance efficiency and customer sentiment
- Drive weekly calls with customers to playback progress of optimisations initiatives & triage escalations
- Support the onboarding of new customers (SOPs, SLAs, POAs etc)
- Own enablement of operational aspects of “TO-BE process flows”
- Identify customer characteristics to map against operational opportunities
Requirements
Soft Skills
- Strong Communication & Interpersonal Skills: Excellent verbal and written communication, active listening, and the ability to build and maintain strong relationships with customers.
- Problem-Solving & Analytical Skills: Ability to analyse data, identify root causes of issues, and develop and implement effective solutions.
- Collaboration & Teamwork: Ability to work effectively with cross-functional teams (e.g., Solutions, Operations).
- Customer Focus: A strong customer-centric approach with a focus on exceeding customer expectations.
- Proactive & Results-Oriented: A proactive and results-driven approach with a strong desire to improve operational efficiency and customer satisfaction.
Technical & Competency Skills
- Systems Proficiency: Proficiency in Google Suite (Docs, Sheets, Slides), the company's internal platform, and data visualisation tools like Thoughtspot.
- Data Analysis: Ability to analyse data and draw meaningful insights.
- Logistics Knowledge: Basic understanding of logistics principles and operations (e.g., Incoterms, transportation modes).
Seniority level: Executive
Employment type: Full-time
Job function: Other
Industries: Transportation, Logistics, Supply Chain and Storage
Customer Operations Coordinator employer: Zencargo
Contact Detail:
Zencargo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Coordinator
✨Tip Number 1
Familiarise yourself with logistics principles and operations, especially Incoterms and transportation modes. This knowledge will not only help you understand the role better but also demonstrate your commitment to the industry during discussions.
✨Tip Number 2
Brush up on your data analysis skills, particularly with tools like Thoughtspot and Google Sheets. Being able to analyse data effectively will set you apart, as the role requires turning insights into actionable improvements.
✨Tip Number 3
Showcase your strong communication and interpersonal skills by preparing examples of how you've built relationships with customers in the past. This will highlight your customer-centric approach, which is crucial for this position.
✨Tip Number 4
Demonstrate your proactive and results-oriented mindset by thinking of specific instances where you've improved operational efficiency or customer satisfaction. This will resonate well with the hiring team at Zencargo.
We think you need these skills to ace Customer Operations Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Operations Coordinator position. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Relevant Skills: Focus on showcasing your strong communication, problem-solving, and analytical skills in your CV and cover letter. Provide specific examples of how you've used these skills in previous roles, especially in customer-focused environments.
Showcase Data Proficiency: Since the role requires data analysis and systems proficiency, mention any experience you have with Google Suite, data visualisation tools, or logistics principles. Include relevant projects or tasks where you successfully analysed data to drive improvements.
Craft a Compelling Cover Letter: Write a tailored cover letter that not only expresses your enthusiasm for the role but also demonstrates your understanding of Zencargo's mission and how you can contribute to enhancing customer experience through operational excellence.
How to prepare for a job interview at Zencargo
✨Showcase Your Customer-Centric Approach
During the interview, emphasise your strong customer focus. Share specific examples of how you've exceeded customer expectations in previous roles, as this aligns perfectly with the company's values.
✨Demonstrate Analytical Skills
Be prepared to discuss how you've used data analysis to solve problems or improve processes. Highlight any experience you have with tools like Google Sheets or data visualisation platforms, as these are crucial for the role.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and be ready to demonstrate your active listening skills during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to analyse a situation and propose actionable solutions, showcasing your proactive and results-oriented mindset.
