At a Glance
- Tasks: Join our team to optimise customer experiences and drive process improvements in freight innovation.
- Company: Dynamic logistics company focused on customer success and innovation.
- Benefits: Full-time role with a competitive salary and opportunities for professional growth.
- Other info: Collaborative environment with a focus on teamwork and continuous improvement.
- Why this job: Make a real impact by enhancing customer satisfaction and operational efficiency.
- Qualifications: Strong communication skills, problem-solving abilities, and a customer-centric mindset.
The predicted salary is between 30000 - 40000 € per year.
We're hiring a data-driven, customer-obsessed superstar to join our UK CS team! If you love turning insights into action, thrive on process optimisation, and want to work at the heart of freight innovation, we'd love to hear from you. Help us elevate our customers' experience through sharp analysis, seamless execution, and true partnership.
Key Responsibilities
- Ensure all customer requirements are understood and translated into the SOP
- Origin booking requirements
- Intake requirements
- Warehouse / DC requirements
- Consolidation requirements
- SLAs (Dwell, response time, etc.)
- Work with Solutions Team to build requirements into platform Workflows for FOPs
- Ensure FOPs are empowered and enabled with customer requirements
- Monitor requirements vs. KPIs on Thoughtspot dashboards and identify and implement process improvements to enhance efficiency and customer sentiment
- Drive weekly calls with customers to playback progress of optimisations initiatives & triage escalations
- Supporting the onboarding of new customers (SOPs, SLAs, POAs etc.)
- Own enablement of operational aspects of 'TO-BE process flows'
- Identify customer characteristics to map against operational opportunities
Requirements
Soft Skills
- Strong Communication & Interpersonal Skills: Excellent verbal and written communication, active listening, and the ability to build and maintain strong relationships with customers.
- Problem-Solving & Analytical Skills: Ability to analyse data, identify root causes of issues, and develop and implement effective solutions.
- Collaboration & Teamwork: Ability to work effectively with cross-functional teams (e.g., Solutions, Operations).
- Customer Focus: A strong customer-centric approach with a focus on exceeding customer expectations.
- Proactive & Results-Oriented: A proactive and results-driven approach with a strong desire to improve operational efficiency and customer satisfaction.
Technical & Competency Skills
- Systems Proficiency: Proficiency in Google Suite (Docs, Sheets, Slides), the company's internal platform, and data visualisation tools like Thoughtspot.
- Data Analysis: Ability to analyse data and draw meaningful insights.
- Logistics Knowledge: Basic understanding of logistics principles and operations (e.g., Incoterms, transportation modes).
Customer Operations Coordinator (1 Year Fixed Term Contract), Customer Success employer: Zencargo
Join a dynamic and innovative team in London where your data-driven insights will directly enhance customer experiences in the freight industry. We pride ourselves on a collaborative work culture that fosters professional growth, offering opportunities to develop your skills while making a tangible impact. With a focus on process optimisation and customer success, you'll be part of a forward-thinking company that values your contributions and supports your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Coordinator (1 Year Fixed Term Contract), Customer Success
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to customer operations. Think about how you can showcase your problem-solving skills and customer focus – these are key for the role!
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Operations Coordinator (1 Year Fixed Term Contract), Customer Success
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer-centric approach in your application. We want to see how you've gone above and beyond to meet customer needs in the past, so share specific examples that demonstrate your commitment to exceeding expectations.
Be Data-Driven:Since we're all about turning insights into action, don’t forget to showcase your analytical skills. Include any experience you have with data analysis or using tools like Google Sheets or Thoughtspot to drive improvements. We love a good data story!
Communicate Clearly:Strong communication is key for this role, so make sure your application reflects that. Use clear and concise language, and don’t shy away from showing off your interpersonal skills. We’re looking for someone who can build strong relationships with our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Zencargo
✨Know Your Customer Operations
Before the interview, dive deep into the specifics of customer operations and logistics. Familiarise yourself with terms like SOPs, SLAs, and Incoterms. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data analysis in previous roles. Bring examples of how you identified issues and implemented solutions. Being able to articulate your thought process will demonstrate your problem-solving abilities, which are crucial for this position.
✨Emphasise Communication and Collaboration
Since this role involves working with cross-functional teams, be ready to share experiences where you successfully collaborated with others. Highlight your strong communication skills and how they helped you build relationships and drive results.
✨Prepare Questions About Process Optimisation
Think of insightful questions related to process optimisation and customer experience. This shows your proactive mindset and genuine interest in improving operational efficiency. It also gives you a chance to engage with the interviewers on a deeper level.
