At a Glance
- Tasks: Join our team to optimise customer operations and enhance their experience through data-driven insights.
- Company: Dynamic freight innovation company focused on customer success.
- Benefits: Full-time role with a competitive salary and opportunities for professional growth.
- Other info: Collaborative environment with a focus on teamwork and operational excellence.
- Why this job: Be at the forefront of transforming customer experiences in the logistics industry.
- Qualifications: Strong communication skills, problem-solving abilities, and a passion for customer satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
Department: Customer Success
Employment Type: Fixed Term - Full Time
Location: London
We are hiring a data-driven, customer-obsessed superstar to join our UK CS team! If you love turning insights into action, thrive on process optimisation and want to work at the heart of freight innovation, we would love to hear from you. Help us elevate our customers' experience through sharp analysis, seamless execution and true partnership.
Key Responsibilities
- Customer Operational Requirements + Consistency
- Origin booking requirements
- Intake requirements
- Warehouse / DC requirements
- Consolidation requirements
- SLAs (Dwell, response time, etc…)
- Work with Solutions Team to build requirements into platform Workflows for FOPs
- Ensure FOPs are empowered and enabled with customer requirements
- Monitor requirements vs. KPIs on Thoughtspot dashboards and identify and implement process improvements to enhance efficiency and customer sentiment
- Drive weekly calls with customers to playback progress of optimisations initiatives & triage escalations.
- Supporting the onboarding of new customers (SOPs, SLAs, POAs etc)
- Own enablement of operational aspects of “TO-BE process flows”
- Identify customer characteristics to map against operational opportunities.
Requirements
Soft Skills
- Strong Communication & Interpersonal Skills: Excellent verbal and written communication, active listening, and the ability to build and maintain strong relationships with customers.
- Problem-Solving & Analytical Skills: Ability to analyse data, identify root causes of issues, and develop and implement effective solutions.
- Collaboration & Teamwork: Ability to work effectively with cross-functional teams (e.g., Solutions, Operations).
- Customer Focus: A strong customer-centric approach with a focus on exceeding customer expectations.
- Proactive & Results-Oriented: A proactive and results-driven approach with a strong desire to improve operational efficiency and customer satisfaction.
Technical & Competency Skills
- Systems Proficiency: Proficiency in Google Suite (Docs, Sheets, Slides), the company's internal platform, and data visualisation tools like Thoughtspot.
- Data Analysis: Ability to analyse data and draw meaningful insights.
- Logistics Knowledge: Basic understanding of logistics principles and operations (e.g., Incoterms, transportation modes).
Customer Operations Coordinator (1 Year Fixed Term Contract) employer: Zencargo
Join a dynamic and innovative team in London as a Customer Operations Coordinator, where your data-driven insights will directly enhance customer experiences in the freight industry. We pride ourselves on a collaborative work culture that fosters professional growth and offers opportunities for continuous learning, ensuring you thrive in your role while making a meaningful impact. With a focus on process optimisation and customer satisfaction, you'll be part of a forward-thinking company that values your contributions and supports your career development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Coordinator (1 Year Fixed Term Contract)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer operations and think about how your skills can elevate their processes. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly and confidently. Mock interviews with friends can really help.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team at StudySmarter.
We think you need these skills to ace Customer Operations Coordinator (1 Year Fixed Term Contract)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Operations Coordinator role. Highlight your experience with data analysis and customer service, as these are key to what we’re looking for!
Show Off Your Skills:Don’t be shy about showcasing your strong communication and problem-solving skills. We want to see how you’ve used these in past roles to enhance customer experiences or improve processes.
Be Data-Driven:Since we’re all about data at StudySmarter, include examples of how you’ve used data to drive decisions or optimise operations. This will really resonate with us and show you understand our focus.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team!
How to prepare for a job interview at Zencargo
✨Know Your Customer Operations
Before the interview, dive deep into the specifics of customer operations. Familiarise yourself with key terms like SLAs, FOPs, and Incoterms. This will not only show your enthusiasm but also demonstrate that you understand the core responsibilities of the role.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data analysis in past roles. Bring examples of how you've identified issues and implemented solutions. Being able to articulate your thought process will impress the interviewers and highlight your problem-solving abilities.
✨Emphasise Communication and Teamwork
Since this role requires strong interpersonal skills, think of instances where you've successfully collaborated with cross-functional teams. Be ready to share stories that showcase your ability to build relationships and communicate effectively with customers and colleagues alike.
✨Be Proactive and Results-Driven
Demonstrate your proactive nature by discussing times when you took the initiative to improve processes or enhance customer satisfaction. Highlighting your results-oriented mindset will resonate well with the company's focus on operational efficiency and customer experience.
