At a Glance
- Tasks: Manage air freight shipments and ensure seamless cargo movement for clients.
- Company: Dynamic logistics company focused on exceptional customer service.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Collaborative team culture with a focus on innovation and efficiency.
- Why this job: Join a fast-paced environment and make a real impact in air operations.
- Qualifications: 2 years of experience in Air Freight Operations and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Air Operations Coordinator
Department: Operations
Employment Type: Full Time
Location: London
Description
The Air Operations Coordinator is responsible for the service delivery of all import and export air freight shipments in the UK. Reporting to the Air Operations Manager. You will work closely with the Account Managers, Customs and Air Procurement Teams to ensure a first-class service for every customer with Air requirements.
Key Responsibilities
- Managing Air freight shipments from A to Z (Import, Export & Cross Trade)
- Ability to produce shipping documents e.g. MAWB, HAWB & Manifest
- Coordinate with clients, carriers, and third-party logistics providers to ensure seamless cargo movement.
- Maintain up-to-date and accurate data on the digital platform to keep clients informed about their shipments.
- Monitor shipment progress, proactively addressing delays or disruptions to ensure customer satisfaction.
- Produce and review all necessary shipping documentation, including Air Waybills (AWBs), CMRs, Bills of Lading, and other transport-specific documents to meet regulatory and client requirements.
- Provide clear and timely communication with clients, offering updates, solutions to challenges, and responding to inquiries.
- Ensure compliance with international shipping regulations and company policies across all modes of transport.
- Identify opportunities to optimise operational processes and enhance supply chain efficiency for clients.
- Collaborate with internal teams to resolve issues, improve service quality, and deliver exceptional customer experiences.
- Provide insights and feedback on client operations to help shape supply chain strategies that drive competitive advantage.
Skills Knowledge and Expertise
Soft Skills
- Strong communication skills: Ability to clearly liaise with customers, internal teams, and external partners.
- Customer-focused problem-solving: Demonstrates initiative in resolving client challenges and exceeding expectations.
- Adaptability: Flexibility to adjust to dynamic situations, shifting priorities, and fast-paced environments.
- Time management: Effectively prioritises tasks to meet deadlines and operational requirements.
- Teamwork: Collaborates effectively with colleagues and partners to achieve shared goals.
- Organisation: Maintains a structured and methodical approach to managing shipment details and client requirements.
- Critical thinking: Analyses data and situations logically to make sound operational decisions.
- Conflict resolution: Resolves disputes constructively, maintaining professionalism and customer trust.
Technical/Competency Skills
- A minimum of 2 years experience in Air Freight Operations (Export experience preferable)
- DG knowledge preferable
- International transportation knowledge: In-depth understanding of supply chain processes, shipping modes, and cargo movements.
- Digital platform proficiency: Ability to update and manage shipment details on digital logistics platforms with precision.
- Documentation expertise: Skilled in producing and reviewing shipping documents, including Air Waybills (AWBs), CMRs, Bills of Lading, Invoices, and Packing Lists, etc.
- Regulatory compliance: Familiarity with international trade laws, customs regulations, and freight documentation across multiple transport modes.
- Operational analytics: Ability to track key shipment metrics, identify trends, and implement process improvements.
- Client relationship management: Strong capability to maintain and strengthen client relationships through excellent service delivery.
- Attention to detail: Ensures shipment accuracy, compliance, and data integrity throughout the operational process.
- Vendor coordination: Experience working with carriers, freight forwarders, and 3PL providers to manage logistics requirements.
Air Operations Coordinator, Operations London, UK in City of London employer: Zencargo
As an Air Operations Coordinator in London, you will join a dynamic team dedicated to delivering exceptional service in the air freight industry. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you can advance your career while contributing to our clients' success. With a focus on innovation and efficiency, we offer a stimulating environment where your contributions are valued and recognised, making us an excellent employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Air Operations Coordinator, Operations London, UK in City of London
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Zencargo.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Zencargo. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Air Operations Coordinator, Operations London, UK in City of London
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Zencargo, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Zencargo and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Zencargo. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Zencargo
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Zencargo.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Zencargo.
