Senior FX Manager in London

is a smart financial app designed for your everyday life - at home and on the go. We make payments, online shopping, and personal finance management fast, secure, and effortless. With ZEN, you can enjoy cashback on purchases, full control over your spending, and peace of mind thanks to purchase protection. A built-in multi-currency account lets you spend abroad or shop internationally with great exchange rates and no hidden fees.

About the role

The Senior FX Manager will be a critical leader in our Commercial Finance, Treasury and Product teams, responsible for the strategic analysis, pricing, and execution of our Foreign Exchange and cross-border payment offerings. This role requires a blend of deep market expertise, strong analytical skills, and proven leadership ability to drive critical and optimized business decisions.

Key Responsibilities

• FX Pricing & Profitability: Own the end-to-end FX pricing strategy for retail and business products (multi-currency accounts, payments, and in-app exchange), ensuring competitiveness, compliance, and optimal margin capture. This includes setting dynamic spreads and developing tiered pricing structures based on customer segmentation and market conditions.
• Customer Behavior & Needs Analysis (Strengthened Focus): Conduct granular analysis of the existing customer base (both consumer and business) to understand FX consumption patterns, frequency, average volume, and preferred exchange corridors.
• Behavioral Modeling: Utilize data to model and predict future FX needs and behavioral triggers (e.g., wallet top-ups, international commerce payments) to inform proactive liquidity positioning and optimize customer-facing exchange rates.
• Pricing Elasticity: Analyze the price sensitivity of different customer segments to FX spreads and fees to drive volume growth while maximizing profit.
• Market Analysis & Insights: Conduct deep-dive analysis on global macroeconomic trends, central bank policies, and market liquidity to generate actionable insights and forecasting models for proprietary risk management and product development. Present concise daily market updates to internal trading and product teams.
• Hedge Management: Develop and execute advanced hedging strategies (e.g., limit orders, forwards, NDFs, options) to mitigate currency risk exposure across ZEN's balance sheet and operational cash flows. Oversee the calculation of FX exposure and manage counterparty relationships for execution.
• System Optimization: Work closely with engineering and product teams to enhance and automate our internal FX trading and settlement infrastructure, ensuring best-in-class execution, minimal slippage, and efficient straight-through processing (STP). Act as the FX SME for the implementation of new trading algorithms or liquidity connectors.
• Reporting & Governance: Design, produce, and present detailed FX performance reports to senior management, highlighting revenue drivers, cost of funds, hedging effectiveness, and adherence to risk limits.
• Cross-Functional & Product Collaboration (Strengthened Focus): Serve as the primary FX subject matter expert (SME) for critical cross-functional teams.
• Customer-Centric Product Design: Proactively use insights derived from customer FX behavior analysis to inform and champion the development of new multi-currency product features, new payment corridors, and improved in-app exchange experiences that directly address expressed customer needs.
• Translate complex regulatory or market dynamics: into clear, actionable requirements and business specifications for product development.
• Regulatory Liaison: Stay abreast of evolving global FX regulations (e.g., T+1, MiFID II, PSD2, local payment regulations) and collaborate with the Compliance Officer to ensure ZEN's FX activities remain fully compliant across all operating jurisdictions.
• Counterparty Relationship Management: Manage and monitor relationships with Liquidity Providers (LPs) and banking partners, evaluating their pricing quality, execution reliability, and credit lines to ensure ZEN has the most efficient access to the FX market.

Required Qualifications & Skills

• Experience: Minimum 5-7 years of direct experience in FX analysis, Treasury, or a quantitative FX trading role, with at least 2 years in a managerial or senior lead position, preferably within a fintech, neobank, or e-money institution.
• Education: Bachelor's degree in Finance, Economics, Quantitative Analysis, or a related field. An advanced degree (Master's) or a professional certification (e.g., CFA, FRM, or Ariel Certification in Quantitative Finance) is highly advantageous.
• Technical Expertise: Expert proficiency in data analysis tools, specifically SQL for data extraction and modeling. Demonstrable experience building and maintaining quantitative models for FX pricing, forecasting, or risk measurement (Python or R proficiency is a significant plus). In-depth knowledge of FX execution platforms, including best execution principles, matching engines, and API connectivity.
• Fintech Acumen: Deep understanding of the payments and cross-border FX ecosystem, including liquidity management, FX pricing methodologies, and the application of technology (API integration, cloud infrastructure) in a regulated environment.
• Communication: Exceptional analytical report writing and presentation skills, with the ability to clearly articulate complex financial concepts and customer-derived insights to executive stakeholders and technical teams.