At a Glance
- Tasks: Engage with customers to boost retention and upsell services while providing excellent support.
- Company: Zen, a diverse and inclusive company that values individuality.
- Benefits: Generous leave, private healthcare, flexible working, and continuous development opportunities.
- Other info: Enjoy a supportive environment with great career growth and recognition.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction and loyalty.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 30000 - 40000 £ per year.
Here at Zen, your gender, race, ethnicity, neurodiversity, disability, sexuality, subculture, size, introversion, extraversion, family background and everything else that shapes you does matter to us. Because they matter to you and are part of who you are. We're interested in you as an individual and here you'll find opportunities to develop, be recognised and hopefully enjoy yourself along the way. So don't hold back, there is a warm welcome for everyone at Zen and we look forward to meeting you. We are always happy for you to enquire about part-time, flexible working or reasonable adjustments, and we will support wherever possible.
About the role: Zen has an ambitious three-year growth objective underpinned by the retention and growth of our customer base. The post holder is a key member of the Zen Consumer Sales team. They are responsible for contributing towards the increased upsell, retention and growth activity for B2C customers. The post holder has the responsibility for predominantly answering inbound calls, replying to emails and making outbound calls to reduce churn and increase loyalty. At Zen, we strive to solve customer problems with solutions informed by their needs, not ours. We find out what they want and make sure our connectivity and communication solutions work for them. The post holder will be expected to be enthusiastic, self-motivated and resilient with excellent communication skills. They will be committed to striving to overachieve targets while maintaining a focus on excellent customer experience.
What you’ll do:
- Achieve sales targets through retaining existing customers, upselling and cross-selling.
- Meeting or exceeding other financial and non-financial KPIs.
- Responding to inbound calls, emails and making outbound contact with customers, analysing their needs and recommending solutions to meet these needs - including other Zen services that the customer may not have considered.
- Ensure best practice in approach to promoting the business and selling the appropriate product/service based on customer requirements.
- Develop an in-depth understanding of the divisional product set, services and strategy.
Benefits:
- 2 x Life Assurance Cover, with option to flex upwards.
- 25 days Annual leave, rising to 30 days with length of service, with the option to purchase up to 5 more.
- Access to private Medical Healthcare and a Healthcare Cash Plan.
- An extra day off for your birthday.
- Car salary sacrifice scheme.
- Continuous learning and development.
- Discounted Mobile plans.
- Flexible and Hybrid working.
- Free onsite parking.
- Internal coaching and mentoring opportunities.
- Onsite Contemplation and Prayer room.
- Onsite Electric Car Charging points.
- Optional flexible critical illness cover.
- People-friendly policies.
- Recognition awards where we celebrate the most awesome people.
- Salary sacrifice Pension - minimum of 3% Employee contributions for a 5% Employer contribution.
- Six monthly salary reviews.
- Subsidised Nursery fees.
- Subsidised Onsite Restaurant.
- Superfast Free Reliable Broadband.
- Travel Loan and Ride2Work Schemes.
- Two days' paid leave per year for voluntary work.
Retentions Specialist in Rochdale employer: Zen Internet
At Zen, we pride ourselves on being an inclusive and supportive employer, where every individual is valued for their unique contributions. Our vibrant work culture fosters personal and professional growth, offering extensive benefits such as flexible working arrangements, generous annual leave, and continuous learning opportunities. Located in a dynamic environment, we are committed to ensuring our employees thrive while making a meaningful impact in customer retention and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Retentions Specialist in Rochdale
✨Tip Number 1
Get to know Zen's vibe! Before your interview, check out their website and social media. Understanding their culture will help you connect better during the chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will boost your confidence and help you articulate how you can contribute to customer retention.
✨Tip Number 3
Show off your skills! Prepare examples of how you've successfully retained customers or solved problems in the past. This will demonstrate your value and fit for the Retentions Specialist role.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Retentions Specialist in Rochdale
Some tips for your application 🫡
Be Yourself:At StudySmarter, we want to see the real you! Don’t be afraid to let your personality shine through in your application. Share your unique experiences and how they shape your approach to customer service.
Tailor Your Application:Make sure to customise your application for the Retentions Specialist role. Highlight your relevant skills and experiences that align with Zen's focus on customer retention and upselling. Show us why you're the perfect fit!
Show Enthusiasm:We love a bit of passion! In your written application, express your enthusiasm for the role and the company. Let us know why you’re excited about the opportunity to help customers and contribute to Zen’s growth.
Proofread, Proofread, Proofread!:Before hitting send, give your application a thorough read. Check for any typos or grammatical errors. A polished application shows attention to detail, which is super important for a role focused on communication.
How to prepare for a job interview at Zen Internet
✨Know Your Stuff
Make sure you have a solid understanding of Zen's products and services. Familiarise yourself with their customer base and think about how you can contribute to retaining and upselling to them. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Show Your Enthusiasm
Zen values enthusiasm and self-motivation, so let your passion shine through during the interview. Share examples of how you've gone above and beyond in previous roles, especially when it comes to customer service and problem-solving. This will help demonstrate that you’re the right fit for their team.
✨Prepare for Common Questions
Anticipate questions related to customer retention and upselling strategies. Think about how you would handle difficult customer situations and be ready to discuss your approach. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about Zen’s culture, growth objectives, or team dynamics. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s success and fit into their environment.
