At a Glance
- Tasks: Engage with customers to boost retention and upsell services while providing top-notch support.
- Company: Join Zen, a forward-thinking company focused on customer satisfaction and growth.
- Benefits: Enjoy 25-30 days annual leave, private healthcare, and flexible working options.
- Other info: Experience a supportive culture with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers find the best solutions for their needs.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Zen has an ambitious three-year growth objective underpinned by the retention and growth of our customer base. The post holder is a key member of the Zen Consumer Sales team. They are responsible for contributing towards the increased upsell, retention and growth activity for B2C customers. The post holder has the responsibility for predominately answering inbound calls, replying to emails and making outbound calls to reduce churn and increase loyalty. At Zen we strive to solve customer problems with solutions informed by their needs not ours. We find out what they want, and make sure our connectivity and communication solutions work for them. The post holder will be expected to be enthusiastic, self‑motivated and resilient with excellent communication skills. They will be committed to striving to overachieve targets while maintaining a focus on excellent customer experience.
Responsibilities
- Achieve sales targets through retaining existing customers, upselling and cross‑selling.
- Meeting or exceeding other financial and non‑financial KPIs.
- Responding to inbound calls, emails and making outbound contact with customers, analysing their needs and recommending solutions to meet these needs – including other Zen services that the customer may not have considered.
- Ensure best practice in approach to promoting the business and selling the appropriate product/service based on customer requirements.
- Develop an in‑depth understanding of the divisional product set, services and strategy.
Benefits
- 2x Life Assurance Cover, with option to flex upwards.
- 25 days Annual leave, rising to 30 days with length of service, with the option to purchase up to 5 more.
- Access to private Medical Healthcare and a Healthcare Cash Plan.
- An extra day off for your birthday.
- Car salary sacrifice scheme.
- Continuous learning and development.
- Discounted Mobile plans.
- Flexible and Hybrid working.
- Free onsite parking.
- Internal coaching and mentoring opportunities.
- Onsite Contemplation and Prayer room.
- Onsite Electric Car Charging points.
- Optional flexible critical illness cover.
- People‑friendly policies.
- Recognition awards where we celebrate the most awesome people.
- Retail discounts.
- Salary sacrifice Pension – minimum of 3% Employee contributions for a 5% Employer contribution.
- Six monthly salary reviews.
- Subsidised Nursery fees.
- Subsidised Onsite Restaurant.
- Superfast Free Reliable Broadband.
- Travel Loan and Ride2Work Schemes.
- Two days' paid leave per year for voluntary work.
- Disability Confident.
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.
Retentions Executive in Rochdale employer: Zen Internet
Zen is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where your contributions directly impact customer satisfaction and business success. With benefits like flexible working arrangements, generous annual leave, and continuous learning opportunities, Zen fosters an environment where you can thrive both personally and professionally while being part of a dynamic team dedicated to delivering outstanding connectivity solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Retentions Executive in Rochdale
✨Tip Number 1
Get to know Zen's products inside out! The more you understand what we offer, the better you'll be at suggesting solutions that fit our customers' needs. Dive into our website and familiarise yourself with everything we provide.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and emails, it's crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with different customer scenarios.
✨Tip Number 3
Show your enthusiasm! When you're on the phone or writing an email, let your passion for helping customers shine through. A positive attitude can make all the difference in retaining customers and upselling services.
✨Tip Number 4
Don't forget to follow up! After your initial contact, reach out to customers to see if they have any further questions or need assistance. This shows that you care about their experience and can help reduce churn.
We think you need these skills to ace Retentions Executive in Rochdale
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about helping customers and solving their problems.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in retention and upselling. We love seeing how your skills align with our goals at Zen, so don’t hold back on showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for the Retentions Executive role.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Zen Internet
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Zen's products and services. Familiarise yourself with their connectivity solutions and how they can meet customer needs. This will help you demonstrate your ability to recommend the right solutions during the interview.
✨Show Off Your Communication Skills
As a Retentions Executive, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might want to role-play common customer scenarios with a friend to showcase your problem-solving skills and ability to connect with customers.
✨Be Enthusiastic and Resilient
Zen values enthusiasm and resilience, so be sure to convey your passion for helping customers. Share examples from your past experiences where you overcame challenges or turned a negative situation into a positive outcome. This will show that you’re committed to providing excellent customer service.
✨Prepare for Target-Related Questions
Since achieving sales targets is a big part of the role, be ready to discuss your previous experiences with upselling and retention. Think of specific examples where you met or exceeded targets, and be prepared to explain your strategies for success.
