Consumer Telesales Executive in Rochdale

Start date for this role is 01 December with an assessment day on 05 November. You will be expected to be in the office for training for the first 2 months.

Overview

Zen has an ambitious three-year growth objective underpinned by the retention and growth of our Consumer base.

The post holder is a key member of the Zen Consumer Sales team. They are responsible for contributing towards the increased upsell, retention and growth activity for B2C customers.

The post holder has the responsibility for predominately answering inbound calls, replying to emails and making outbound calls to grow the customer base, reduce churn and increase loyalty. At Zen we strive to solve customer problems with solutions informed by their needs not ours. We find out what they want, and make sure our connectivity and communication solutions work for them.

The post holder will be expected to be enthusiastic, self-motivated and resilient with excellent communication skills. They will be committed to striving to overachieve targets while maintaining a focus on excellent customer experience.

Key Responsibilities

· Achieve sales targets through onboarding new customers, retaining existing customers, up selling and cross selling

· Meeting or exceeding other financial and non-financial KPI’s

· Responding to inbound calls, emails and making outbound contact with customers, analysing their needs and recommend solutions to meet these needs – including other Zen services that the customer may not have considered.

· Ensure best practice in approach to promoting the business and selling the appropriate product/service based on customer requirements

· Develop an in-depth understanding of the divisional product set, services and strategy

· Understanding and awareness of competitor and industry trends

Skills & Experience

· Able to identify, influence & build relationships

· Excellent interpersonal skills, with the ability to communicate at all levels

· Confident, assertive and professional in all internal and external dealings

· Ability to analyse customer needs and recommend possible solutions

· Able to quickly learn and understand new products

· Excellent time management skills with experience of prioritising own workload

· Ability to work on own initiative

· Desire to develop a career in sales

· Ability to deal with all objections / situations in a patient and friendly manner

· Demonstration of interest in internet technologies

We’re building an inclusive work environment

At Zen, your individuality matters. Your gender, race, ethnicity, disability, sexuality, neurodiversity, background, and everything else that makes you who you are, we value it all. We want you to feel seen, respected, and supported from the very start of your journey with us.

Our Values shape how we work and who we are. We celebrate diversity and build strong communities where everyone belongs. We put people and the planet before profit, and we’re ambitious about the future, always learning, innovating, and striving to deliver award-winning service. Together, this means you’ll find opportunities not just to grow your career, but to make a meaningful impact.

We’re always open to conversations about part-time or flexible working, or reasonable adjustments, and we’ll support you wherever we can. Please feel comfortable sharing your preferences during the recruitment process.

If you’d like to find out more about what life is like at Zen, take a look at our careers page. Or, if you’d prefer to speak with someone about the role, call us on 01706 902 275 or email HR@Zeninternet.co.uk, we’d be happy to chat!

FAO Recruitment agencies & organisations: Please note that we do not need agency support to fill this role. We have a small, but great, pool of agencies on our PSL and will contact one of those if we need to.

Benefits

• 2 x Life Assurance Cover, with option to flex upwards
• 25 days Annual leave, rising to 30 days with length of service, with the option to purchase up to 5 more.
• Access to private Medical Healthcare and a Healthcare Cash Plan
• An extra day off for your birthday
• Car salary sacrifice scheme
• Continuous learning and development
• Discounted Mobile plans
• Flexible and Hybrid working
• Free onsite parking
• Internal coaching and mentoring opportunities
• Onsite Contemplation and Prayer room
• Onsite Electric Car Charging points
• Optional flexible critical illness cover
• People-friendly policies
• Recognition awards where we celebrate the most awesome people
• Retail discounts
• Salary sacrifice Pension- minimum of 3% Employee contributions for a 5% Employer contribution
• Six monthly salary reviews
• Subsidised Nursery fees
• Subsidised Onsite Restaurant
• Superfast Free Reliable Broadband
• Travel Loan and Ride2Work Schemes
• Two days’ paid leave per year for voluntary work

About Zen

At Zen, we’re redefining what it means to be a business, not just through what we do, but how we do it. We believe there’s a better way of doing business.

As the UK’s largest independently owned telecommunications and technology provider, we put people and planet before profit. We’re here for the long term, never for sale and driven by our purpose: Do right for people and planet. Being a certified B Corp is just one way we demonstrate our commitment to social and environmental responsibility. From award-winning services and industry-leading customer support to our focus on sustainability and community. Everything we do is guided by our core values, and yours.

At Zen, we know that our strength lies in our people. That’s why we celebrate individuality and diversity, creating a workplace where everyone belongs. We bring together our Zen values and personal values to build a supportive, open, and inclusive environment. Together, we grow, both as professionals and as people. We’re proud to be recognised as a Great Place to Work across multiple categories: Large Organisation, Wellbeing, Women, Development, and Technology, a reflection of the inclusive, empowering, and future-focused culture we’ve created.

We’re ambitious. We embrace innovation and welcome change. We challenge ourselves to think differently, improve constantly, and lead by example. We see every challenge is an opportunity. Every voice matters. And every success fuels a much bigger purpose.

So, if you're looking for a job where your values matter, where you can help build a future where business is a force for good, join us and help make a difference. Whether you're just starting out or bringing years of experience, your work at Zen will have real impact on our people, customers, communities, and the planet.