At a Glance
- Tasks: Manage customer orders and ensure timely delivery of connectivity services.
- Company: Join Zen, a forward-thinking company that values diversity and innovation.
- Benefits: Competitive salary, flexible working options, and a supportive environment.
- Other info: Inclusive workplace with opportunities for career growth and personal development.
- Why this job: Make a real impact while enhancing customer experiences in a dynamic team.
- Qualifications: Experience in order management and strong communication skills are essential.
The predicted salary is between 24570 - 26000 € per year.
We're looking for a proactive and customer-focused Order Manager to join our Order Management Team. In this role, you'll be responsible for managing the end-to-end delivery of our connectivity services, ensuring customer orders are implemented accurately and delivered on time. You'll work closely with customers, internal teams, and key suppliers to manage orders through every stage of the provisioning journey. This includes coordinating activities, resolving issues, and keeping stakeholders informed with clear and timely updates. This role would suit someone with strong organisational and analytical skills who enjoys problem solving and delivering a great customer experience. Experience within a telecommunications, ISP, or managed services environment would be highly beneficial.
What you'll do:
- Manage connectivity orders from initiation through to successful delivery
- Take ownership of multiple orders at different stages of provisioning, ensuring progress stays on track
- Provide a high level of customer service through calls, emails, and live chat, resolving queries and keeping customers updated
- Coordinate with the internal team to ensure smooth order delivery
- Work closely with suppliers to progress orders and meet agreed delivery timescales
- Raise and manage internal and external escalations where required
- Track order progress and proactively identify risks or potential delays
- Identify opportunities to improve processes, systems, or products that enhance the customer experience
What you'll bring:
- Experience in Order Management, Provisioning, or Service Delivery, ideally within an ISP or Managed Services Provider
- Strong communication skills and the ability to work with both technical and non-technical stakeholders
- Experience working with telecoms suppliers such as BT Openreach and BT Wholesale
- A customer-first mindset with excellent written and verbal communication skills
- Strong organisational skills with the ability to manage multiple tasks and priorities
- Analytical thinking and the ability to troubleshoot issues and find practical solutions
- Ability to work independently while contributing positively to a team environment
- A proactive approach to problem-solving and continuous improvement
- High attention to detail and the ability to work accurately under deadlines
We’re building an inclusive work environment. At Zen, your individuality matters. Your gender, race, ethnicity, disability, sexuality, neurodiversity, background, and everything else that makes you who you are - we value it all. We want you to feel seen, respected, and supported from the very start of your journey with us. Our Values shape how we work and who we are. We celebrate diversity and build strong communities where everyone belongs. We put people and the planet before profit, and we're ambitious about the future, always learning, innovating, and striving to deliver award-winning service. Together, this means you'll find opportunities not just to grow your career, but to make a meaningful impact. We're always open to conversations about part-time or flexible working, or reasonable adjustments, and we'll support you wherever we can. Please feel comfortable sharing your preferences during the recruitment process.
Order Manager (Partner) - Hybrid employer: Zen Internet
At Zen, we pride ourselves on being an inclusive employer that values individuality and fosters a supportive work environment. As an Order Manager, you'll not only have the opportunity to enhance your career within a dynamic team but also contribute to our mission of delivering exceptional customer experiences while prioritising people and the planet. With flexible working options and a commitment to continuous improvement, Zen is the perfect place for those looking to make a meaningful impact in the telecommunications sector.
StudySmarter Expert Advice🤫
We think this is how you could land Order Manager (Partner) - Hybrid
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to order management. Think about how you'd handle specific challenges, as this will show your problem-solving skills and customer-first mindset.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you'll find all the latest roles and updates there.
We think you need these skills to ace Order Manager (Partner) - Hybrid
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Order Manager role. Highlight your experience in order management and customer service, especially if you've worked in telecommunications or managed services before. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and internal teams, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application, and don’t forget to mention any experience you have with resolving customer queries.
Highlight Your Organisational Skills:As an Order Manager, you'll be juggling multiple orders at different stages. Make sure to showcase your organisational skills in your application. Share examples of how you've successfully managed multiple tasks or projects in the past, and how you keep everything on track.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need there. Plus, it shows us that you're genuinely interested in joining our team!
How to prepare for a job interview at Zen Internet
✨Know Your Order Management Inside Out
Before the interview, brush up on your knowledge of order management processes, especially in a telecommunications or ISP context. Be ready to discuss specific examples from your past experience where you successfully managed orders and resolved issues.
✨Show Off Your Customer Service Skills
Prepare to share stories that highlight your customer-first mindset. Think of instances where you went above and beyond to ensure customer satisfaction, as this role heavily relies on providing excellent service through various communication channels.
✨Demonstrate Your Problem-Solving Abilities
Be ready to tackle hypothetical scenarios during the interview. Practice articulating how you would identify risks, troubleshoot issues, and implement solutions to keep orders on track. This will showcase your analytical thinking and proactive approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their processes for continuous improvement or how they support team collaboration. This demonstrates your enthusiasm and alignment with their values.
