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- Tasks: Manage voice and connectivity orders, ensuring timely delivery and excellent customer experience.
- Company: Join a people-first company that values diversity and innovation.
- Benefits: Enjoy 25-30 days annual leave, private healthcare, and flexible working options.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Experience in order management and strong communication skills are essential.
- Other info: Opportunities for continuous learning and career growth in a supportive environment.
The predicted salary is between 20500 - 22000 £ per year.
About the role
As a member of our Order Management Team, you will be responsible for the end‑to‑end implementation of our connectivity and voice services, and accountable for on‑time delivery to our customers. The Order Manager role involves liaising with key suppliers, internal departments and customers through all stages of the order management journey, initiating key activities to meet agreed timescales. You will keep customers and key stakeholders fully informed of updates on their order status. This salary range for this role is £24,570 to £26,000, depending on experience.
What you’ll do
- Pro‑actively process and manage voice and connectivity orders with an aim to deliver within the expected timescales.
- Take ownership and manage multiple deliverables at various stages of provisioning, and of varying levels of complexity.
- Responsible for delivering a service that provides an excellent customer experience.
- Handle calls, emails, and live chat interactions with customers, providing appropriate responses, working towards resolution while keeping the customer regularly updated.
- Raise and manage both internal and external customer escalations.
- Co‑ordinate across the business the provision of complex solutions through to completion.
- Exception handling in the event of order delay or failure.
- Engage with the wider business (Pre Sales and Sales Support, Sales, Project Management, Product Management, Customer Operational Support) to deliver the right solutions required.
- Liaise with key suppliers to deliver against expectations and collaboratively manage and maintain effective working relationships.
Qualifications
- Identify & implement areas for improvement (product, system or process). Experience in a Provisioning / Order Management role; or experience of working within an ISP or Managed Services Provider.
- Excellent communicator able to interface and establish relationships at all levels and with people of varying technical capability.
- Exposure to or experience of dealing with key suppliers such as BT Openreach, BT Wholesale, Vodafone and TalkTalk Business.
- Excellent Customer Service Skills with a high standard of written and verbal communication.
- Ability to work to and meet deadlines, managing own workload with minimal supervision.
- Strong analytical and problem‑solving skills.
- Able to work on own initiative.
- Supports teammates.
- Takes and gives feedback.
- Embracing and demonstrating Zen values and happiness objectives.
- Kind, understanding, and listens to others.
- Organised workload with strong attention to detail, Disability Confident.
Benefits
- 2 x Life Assurance Cover, with option to flex upwards
- 25 days Annual leave, rising to 30 days with length of service, with the option to purchase up to 5 more.
- Access to private Medical Healthcare and a Healthcare Cash Plan
- An extra day off for your birthday
- Car salary sacrifice scheme
- Continuous learning and development
- Discounted Mobile plans
- Flexible and Hybrid working
- Free onsite parking
- Internal coaching and mentoring opportunities
- Onsite Contemplation and Prayer room
- Onsite Electric Car Charging points
- Optional flexible critical illness cover
- People‑friendly policies
- Recognition awards where we celebrate the most awesome people
- Retail discounts
- Salary sacrifice Pension‑ minimum of 3% Employee contributions for a 5% Employer contribution
- Six monthly salary reviews
- Subsidised Nursery fees
- Subsidised Onsite Restaurant
- Superfast Free Reliable Broadband
- Travel Loan and Ride2Work Schemes
- Two days\’ paid leave per year for voluntary work
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
At Zen, your individuality matters. Your gender, race, ethnicity, disability, sexuality, neurodiversity, background, and everything else that makes you who you are – we value it all. We want you to feel seen, respected, and supported from the very start of your journey with us. Our Values shape how we work and who we are. We celebrate diversity and build strong communities where everyone belongs. We put people and the planet before profit, and we’re ambitious about the future, always learning, innovating, and striving to deliver award‑winning service. Together, this means you’ll find opportunities not just to grow your career, but to make a meaningful impact. We’re always open to conversations about part‑time or flexible working, or reasonable adjustments, and we’ll support you wherever we can. Please feel comfortable sharing your preferences during the recruitment process.
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Order Manager (Partner) - Hybrid employer: Zen Internet
Contact Detail:
Zen Internet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Manager (Partner) - Hybrid
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to order management. Think about how you’d handle customer escalations or complex orders, and be ready to share your experiences.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to demonstrate how you keep customers updated and manage relationships with suppliers. This is key for the Order Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Order Manager (Partner) - Hybrid
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Order Manager role. Highlight your experience in order management and customer service, and show us how you can deliver an excellent customer experience.
Show Off Your Communication Skills: Since this role involves liaising with various stakeholders, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have with suppliers or customers.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've handled challenges in previous roles, especially in order management or provisioning. This will show us you're ready to tackle any issues that come your way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Zen Internet
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of order management, especially in the context of voice and connectivity services. Familiarise yourself with key suppliers like BT Openreach and Vodafone, as well as the specific processes involved in managing orders. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Show Off Your Communication Skills
As an Order Manager, you'll need to communicate effectively with customers and internal teams. During the interview, practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you successfully managed customer interactions or resolved issues, highlighting your excellent verbal and written communication skills.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you've handled challenges in previous roles. Think of specific instances where you had to manage escalations or resolve delays. Show them that you can think on your feet and come up with effective solutions, which is crucial for maintaining a great customer experience.
✨Embrace the Company Values
Familiarise yourself with the company's values and culture, especially their focus on diversity and community. During the interview, express how your personal values align with theirs. This will not only demonstrate your fit for the role but also show that you’re genuinely interested in being part of their team and contributing positively to their work environment.