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- Tasks: Manage voice and connectivity orders, ensuring timely delivery and excellent customer experience.
- Company: Join Zen Internet, a forward-thinking telecommunications company with a supportive culture.
- Benefits: Enjoy 25-30 days annual leave, private healthcare, and flexible working options.
- Why this job: Be part of a dynamic team making a real impact in the telecoms industry.
- Qualifications: Experience in order management or customer service, with strong communication skills.
- Other info: Opportunities for continuous learning and career growth in a friendly environment.
The predicted salary is between 28800 - 43200 £ per year.
We\’re looking for a proactive and customer-focused Order Manager to join our Order Management Team. In this role, you\’ll be responsible for managing the end-to-end delivery of our connectivity services, ensuring customer orders are implemented accurately and delivered on time.
You\’ll work closely with customers, internal teams, and key suppliers to manage orders through every stage of the provisioning journey. This includes coordinating activities, resolving issues, and keeping stakeholders informed with clear and timely updates.
This role would suit someone with strong organisational and analytical skills who enjoys problem solving and delivering a great customer experience. Experience within a telecommunications, ISP, or managed services environment would be highly beneficial.
This salary range for this role is £24,570 to £26,000, depending on experience.
What you\’ll do
- Manage connectivity orders from initiation through to successful delivery
- Take ownership of multiple orders at different stages of provisioning, ensuring progress stays on track
- Provide a high level of customer service through calls, emails, and live chat, resolving queries and keeping customers updated
- Coordinate with the internal team to ensure smooth order delivery
- Work closely with suppliers to progress orders and meet agreed delivery timescales
- Raise and manage internal and external escalations where required
- Track order progress and proactively identify risks or potential delays
- Identify opportunities to improve processes, systems, or products that enhance the customer experience
What you\’ll bring
- Experience in Order Management, Provisioning, or Service Delivery, ideally within an ISP or Managed Services Provider
- Strong communication skills and the ability to work with both technical and non-technical stakeholders
- Experience working with telecoms suppliers such as BT Openreach and BT Wholesale
- A customer-first mindset with excellent written and verbal communication skills
- Strong organisational skills with the ability to manage multiple tasks and priorities
- Analytical thinking and the ability to troubleshoot issues and find practical solutions
- Ability to work independently while contributing positively to a team environment
- A proactive approach to problem-solving and continuous improvement
- High attention to detail and the ability to work accurately under deadlines
We’re building an inclusive work environment
At Zen, your individuality matters. Your gender, race, ethnicity, disability, sexuality, neurodiversity, background, and everything else that makes you who you are – we value it all. We want you to feel seen, respected, and supported from the very start of your journey with us.
Our Values shape how we work and who we are. We celebrate diversity and build strong communities where everyone belongs. We put people and the planet before profit, and we\’re ambitious about the future, always learning, innovating, and striving to deliver award-winning service. Together, this means you\’ll find opportunities not just to grow your career, but to make a meaningful impact.
We\’re always open to conversations about part-time or flexible working, or reasonable adjustments, and we\’ll support you wherever we can. Please feel comfortable sharing your preferences during the recruitment process.
If you\’d like to find out more about what life is like at Zen, take a look at our careers page. Or, if you\’d prefer to speak with someone about the role, call us on 01706 902 275 or email , we\’d be happy to chat!
FAO Recruitment agencies & organisations
Please note that we do not need agency support to fill this role. We have a small, but great, pool of agencies on our PSL and will contact one of those if we need to.
- 2 x Life Assurance Cover, with option to flex upwards
- 25 days Annual leave, rising to 30 days with length of service, with the option to purchase up to 5 more.
- Access to private Medical Healthcare and a Healthcare Cash Plan
- An extra day off for your birthday
- Car salary sacrifice scheme
- Continuous learning and development
- Discounted Mobile plans
- Flexible and Hybrid working
- Free onsite parking
- Internal coaching and mentoring opportunities
- Onsite Contemplation and Prayer room
- Onsite Electric Car Charging points
- Optional flexible critical illness cover
- People-friendly policies
- Recognition awards where we celebrate the most awesome people
- Salary sacrifice Pension- minimum of 3% Employee contributions for a 5% Employer contribution
- Six monthly salary reviews
- Subsidised Nursery fees
- Subsidised Onsite Restaurant
- Superfast Free Reliable Broadband
- Travel Loan and Ride2Work Schemes
- Two days\’ paid leave per year for voluntary work
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Order Manager (Partner) - Hybrid employer: Zen Internet
Contact Detail:
Zen Internet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Manager (Partner) - Hybrid
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that Order Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions related to order management and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your analytical skills during interviews! Be ready to discuss how you've solved problems in previous roles, especially in provisioning or order management. Real-life examples will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Order Manager (Partner) - Hybrid
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Order Manager role. Highlight your experience in order management and customer service, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills: Since this role involves liaising with customers and suppliers, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience: If you've worked in a provisioning or order management role before, make sure to mention it! We want to see how your background in communications or IT services can benefit our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Zen Internet
✨Know Your Stuff
Make sure you understand the basics of order management and the specific services offered by the company. Brush up on your knowledge of connectivity and voice services, as well as any relevant experience with suppliers like BT Openreach or Vodafone. This will show that you're not just interested in the role, but that you’re also prepared.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and internal teams, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when resolving customer queries or managing escalations. This will highlight your excellent customer service skills.
✨Demonstrate Your Analytical Skills
Be ready to discuss how you've used analytical skills to solve problems in previous jobs. Think of specific instances where you identified areas for improvement or handled complex orders. This will help you stand out as someone who can manage multiple deliverables and think critically under pressure.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, the tools they use for order management, or how they measure success in this role. It shows that you’re genuinely interested in the position and eager to contribute to the team.