At a Glance
- Tasks: Lead a dynamic team to drive customer satisfaction and revenue growth.
- Company: Join Zen, a forward-thinking telecommunications company focused on customer needs.
- Benefits: Enjoy flexible working, generous leave, and continuous learning opportunities.
- Other info: Inclusive culture with support for personal development and well-being.
- Why this job: Make a real impact by leading a team that prioritises customer experience.
- Qualifications: Proven leadership and sales experience in account management.
The predicted salary is between 50000 - 65000 £ per year.
Zen has an ambitious growth objective underpinned by the retention and growth of our customer base. At Zen, we strive to solve customer problems with solutions informed by their needs, not ours. We find out what they want and make sure our connectivity, cloud, and communication solutions work for them. The post holder will be enthusiastic, self-motivated, resilient, and possess excellent coaching skills and sales experience. They will be committed to over-achieving targets while maintaining a focus on the customer experience. The post holder is a key member of the Zen Enterprise sales management team.
As Senior Sales Manager of the Account Management team, you will be responsible for leading a team of account managers to ensure the retention and growth of existing accounts. You will work closely with the Head of Sales and Operational teams to ensure client satisfaction whilst developing and implementing strategies to maximize customer satisfaction, retention, and revenue generation.
Key Responsibilities- Lead and motivate a desk-based team of account managers to achieve individual and team targets.
- Build and maintain strong relationships with key accounts, understanding their needs and providing exceptional service to ensure customer satisfaction and retention.
- Identify opportunities for upselling and cross-selling additional services to existing customers to drive revenue growth.
- Monitor team performance against KPIs and targets, providing coaching and support where necessary to ensure objectives are met.
- Provide ongoing training and development opportunities for team members to enhance their skills and knowledge of Zen Internet’s products and services.
- Collaborate with sales and marketing teams to develop and implement strategies for account retention and growth.
- Prepare regular reports on team performance, customer feedback, and sales forecasts for senior management review.
- Continuously evaluate and improve account management processes and procedures to streamline operations and enhance efficiency.
- Proven experience in a leadership or supervisory role, preferably within an account management environment.
- Proven experience in the telecommunications industry and familiarity with Zen Internet’s products and services is desirable.
- A strong customer service orientation with the ability to build rapport and trust with customers at all levels.
- Demonstrated sales skills with a track record of achieving targets and driving revenue growth.
- Excellent verbal and written communication skills, with the ability to effectively communicate complex ideas and information.
- Strong analytical and problem-solving skills, with the ability to interpret data and identify trends and opportunities.
- Ability to work collaboratively with cross-functional teams to achieve common goals.
- Flexibility to adapt to changing priorities and business needs in a fast-paced environment.
- Minimum of 3 years of experience in account management, with at least 1-2 years in a leadership or supervisory role.
- 2 x Life Assurance Cover, with option to flex upwards
- 25 days Annual leave, rising to 30 days with length of service, with the option to purchase up to 5 more
- Access to private Medical Healthcare and a Healthcare Cash Plan
- An extra day off for your birthday
- Car salary sacrifice scheme
- Continuous learning and development
- Discounted Mobile plans
- Flexible and Hybrid working
- Free onsite parking
- Internal coaching and mentoring opportunities
- Onsite Contemplation and Prayer room
- Onsite Electric Car Charging points
- Optional flexible critical illness cover
- People-friendly policies
- Recognition awards where we celebrate the most awesome people
- Salary sacrifice Pension – minimum of 3% Employee contributions for a 5% Employer contribution
- Six monthly salary reviews
- Subsidised Nursery fees
- Subsidised Onsite Restaurant
- Superfast Free Reliable Broadband
- Travel Loan and Ride2Work Schemes
- Two days' paid leave per year for voluntary work
We’re building an inclusive work environment. Here at Zen, your gender, race, ethnicity, neurodiversity, disability, sexuality, sub-culture, size, introversion, extraversion, family background and everything else that shapes you does matter to us. Because they matter to you and are part of who you are. We're interested in you as an individual and here you'll find opportunities to develop, be recognised and hopefully enjoy yourself along the way. So don't hold back, there is a warm welcome for everyone at Zen and we look forward to meeting you. We are always happy for you to enquire about part-time, flexible working or reasonable adjustments, and we will support wherever possible. So please feel free to discuss your preferences as part of the recruitment process.
Senior Sales Manager in Manchester employer: Zen Internet
Zen is an exceptional employer that prioritises employee growth and satisfaction, offering a vibrant work culture where inclusivity and personal development are at the forefront. With generous benefits such as flexible working options, continuous learning opportunities, and a supportive environment, employees are empowered to thrive both personally and professionally. Located in a dynamic sector, Zen fosters a collaborative atmosphere that encourages innovation and celebrates achievements, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Zen. A friendly chat can open doors you didn’t even know existed!
✨Tip Number 2
Prepare for those interviews by knowing your stuff! Research Zen’s products and services inside out. Be ready to discuss how your experience aligns with their goals, especially around customer satisfaction and revenue growth. Show them you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to refine your answers. Focus on showcasing your leadership skills and sales achievements. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows you’re genuinely interested in the role.
We think you need these skills to ace Senior Sales Manager in Manchester
Some tips for your application 🫡
Show Your Sales Savvy:When you're writing your application, make sure to highlight your sales experience and any achievements you've had in previous roles. We want to see how you've driven revenue growth and met targets, so don't be shy about sharing those success stories!
Customer-Centric Approach:Remember, at Zen, we focus on solving customer problems. In your application, emphasise your customer service skills and how you've built strong relationships with clients. Show us that you understand their needs and can provide exceptional service.
Leadership Experience Matters:As a Senior Sales Manager, you'll be leading a team. Make sure to mention any leadership or coaching experience you have. We love to see how you've motivated teams and helped them achieve their goals, so share those examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Zen!
How to prepare for a job interview at Zen Internet
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Zen's products and services. Familiarise yourself with their connectivity, cloud, and communication solutions. This will help you demonstrate how your experience aligns with their customer-focused approach.
✨Showcase Your Leadership Skills
As a Senior Sales Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated teams in the past, especially in achieving sales targets. Highlight your coaching skills and how you've developed team members to enhance their performance.
✨Customer-Centric Mindset
Zen values a strong customer service orientation. Be ready to discuss how you've built relationships with key accounts and provided exceptional service. Share specific instances where you've identified customer needs and successfully upsold or cross-sold services.
✨Data-Driven Decision Making
Analytical skills are crucial for this role. Come prepared to talk about how you've used data to monitor team performance and identify trends. Discuss any strategies you've implemented based on data insights to improve customer satisfaction and drive revenue growth.
