At a Glance
- Tasks: Manage customer billing inquiries and provide top-notch service to residential and business clients.
- Company: Zen values diversity and individuality, welcoming everyone with open arms.
- Benefits: Flexible working options, supportive environment, and opportunities for personal development.
- Other info: Great career growth potential in a dynamic and inclusive workplace.
- Why this job: Join a team that prioritises customer satisfaction and makes a real difference.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 30000 - 40000 € per year.
Here at Zen, your gender, race, ethnicity, neurodiversity, disability, sexuality, subculture, size, introversion, extraversion, family background and everything else that shapes you does matter to us. Because they matter to you and are part of who you are. We’re interested in you as an individual and here you’ll find opportunities to develop, be recognised and hopefully enjoy yourself along the way. So don’t hold back, there is a warm welcome for everyone at Zen and we look forward to meeting you. We are always happy for you to enquire about part‑time, flexible working or reasonable adjustments, and we will support wherever possible. So please feel free to discuss your preferences as part of the recruitment process.
If you wish to find out more or discuss any details you’re not sure about, feel free to get in touch by calling 01706 902 275 or if you prefer to send an email, you can and we will get back to you as soon as possible.
The Role
The Customer Billing department is responsible for providing a first class service to a mixture of residential and business customers. You will work as part of a team tasked with reducing debtor levels whilst ensuring that their account and billing enquiries are resolved in a timely and professional manner. The key focus of the role is to respond to a wide array of billing and payment enquiries while promoting a positive and professional image of yourself and Zen Internet. Personal ownership and a pro‑active approach are essential to ensure a prompt turnaround of customer queries whilst maintaining service excellence.
What You’ll Do
- Processing a range of customer payments using a variety of methods
- Contacting customers both residential and business to obtain payments by telephone
- Managing customers’ accounts maximizing sales whilst minimizing bad debt
- Account consolidations
- Providing bespoke billing solutions
- Answering incoming telephone calls and ensuring appropriate action is taken relative to each call
- Liaising with internal departments, such as Customer Services
Customer Billing Account Manager employer: Zen Internet
At Zen, we pride ourselves on being an inclusive and supportive employer, where every individual is valued for their unique contributions. Our vibrant work culture fosters personal growth and development, offering flexible working arrangements to suit your lifestyle. Join us in our Rochdale office, where you will be part of a dedicated team committed to delivering exceptional service to our customers while enjoying a rewarding and fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Billing Account Manager
✨Tip Number 1
Get to know Zen's culture! Before your interview, dive into their values and mission. This will help you connect your experiences with what they care about, showing them you're a great fit.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your thoughts clearly during the actual interview.
✨Tip Number 3
Be ready to share your story! Think about specific examples from your past that highlight your skills in customer service and problem-solving. This will make your answers more relatable and memorable.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Customer Billing Account Manager
Some tips for your application 🫡
Be Yourself:We want to know the real you! Don’t be shy about sharing your unique experiences and perspectives in your application. Remember, we value individuality and diversity, so let your personality shine through.
Tailor Your Application:Make sure to customise your application for the Customer Billing Account Manager role. Highlight your relevant skills and experiences that align with the job description. This shows us that you’re genuinely interested and have done your homework!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have in handling customer queries or billing issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Zen Internet
✨Know Your Stuff
Before the interview, make sure you understand Zen's values and how they relate to the role of Customer Billing Account Manager. Familiarise yourself with common billing processes and customer service best practices, as this will show your genuine interest in the position.
✨Showcase Your People Skills
Since the role involves a lot of interaction with customers, be prepared to discuss your experience in handling customer queries. Share specific examples where you've successfully resolved issues or improved customer satisfaction, highlighting your proactive approach.
✨Be Yourself
Zen values individuality, so don’t hesitate to let your personality shine through during the interview. Share your unique experiences and perspectives, as this will help you connect with the interviewers and demonstrate that you would fit well within their inclusive culture.
✨Ask Questions
Prepare thoughtful questions about the role and the company culture. This not only shows your enthusiasm but also helps you gauge if Zen is the right fit for you. Don’t shy away from asking about flexible working options or support for any adjustments you might need.
