Credit and Billing Account Manager

Job Title: Credit and Billing Account Manager, Rochdale Location: Rochdale Job Category: Other EU work permit required: Yes Job Reference: 47781ff8c93c Posted on: 02.06.2025 Expiry Date: 17.07.2025 Job Description The Vacancy At Zen, we are committed to building an inclusive work environment where gender, race, ethnicity, neurodiversity, sexuality, subculture, size, introversion, extraversion, family background, and all other aspects that shape you matter. We value you as an individual and offer opportunities for development, recognition, and enjoyment. We welcome everyone and look forward to meeting you. Note for Recruitment Agencies & Organisations: We do not require agency support for this role. We work with a selected pool of agencies and will contact them if needed. Key Responsibilities Processing customer payments via various methods Contacting residential and business customers by telephone to obtain payments Managing customer accounts to maximize sales and minimize bad debt Account consolidations Providing bespoke billing solutions Answering incoming calls and taking appropriate actions Collaborating with internal departments like Customer Services & Sales to resolve issues Maintaining accurate customer account records Exceeding customer expectations within set timeframes Responding to email requests promptly Supporting team members as required Complying with the Data Protection Act 1998 and ISO standards Using initiative to resolve customer queries Performing ad hoc duties as needed Candidate Profile High numeracy and literacy skills Excellent attention to detail Strong customer service and communication skills Accurate information processing Patience and confidence in handling inquiries and complaints Customer-focused attitude Team-oriented and responsible Analytical and problem-solving skills Adaptability to varying tasks Experience working in a Sales Ledger Team with results-oriented approach Knowledge of accounting systems/processes Ability to handle challenging situations positively Effective planning, prioritization, and organization skills #J-18808-Ljbffr