Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our vibrant team as a Technical Support Advisor, helping customers with tech issues.
- Company: Zen values diversity and individuality, creating a welcoming environment for all.
- Benefits: Enjoy flexible working, 25+ days annual leave, private healthcare, and more perks!
- Why this job: Be part of a dynamic team that prioritises customer satisfaction and personal growth.
- Qualifications: Experience in technical support or customer service is essential; tech-savvy individuals thrive here.
- Other info: Hybrid working available; we support your preferences during the recruitment process.
The predicted salary is between 30000 - 42000 ÂŁ per year.
We’re building an inclusive work environment
At Zen, your individuality matters. Your gender, race, ethnicity, disability, sexuality, neurodiversity, background, and everything else that makes you who you are – we value it all. We want you to feel seen, respected, and supported from the very start of your journey with us.
Our Values shape how we work and who we are. We celebrate diversity and build strong communities where everyone belongs. We put people and the planet before profit, and we’re ambitious about the future, always learning, innovating, and striving to deliver award-winning service. Together, this means you’ll find opportunities not just to grow your career, but to make a meaningful impact.
We’re always open to conversations about part-time or flexible working, or reasonable adjustments, and we’ll support you wherever we can. Please feel comfortable sharing your preferences during the recruitment process.
If you’d like to find out more about what life is like at Zen, take a look at our careers page. Or, if you’d prefer to speak with someone about the role, call us on 01706 902 275 or emailHR@Zeninternet.co.uk, we’d be happy to chat!
FAO Recruitment agencies & organisations: Please note that we do not need agency support to fill this role. We have a small, but great, pool of agencies on our PSL and will contact one of those if we need to.
This role covers several shifts over 7 days a week between Mon – Fri 8am to 8:30pm & Sat – Sun 9am to 5pm, please note the salary for this role £24,570 to £28,000.
About the Role
We’re looking for a thoughtful and resourceful Technical Support Advisor to join our Consumer Support team. This isn’t a scripted call centre role, it’s a hands‑on, problem‑solving position where your curiosity and technical insight will make a real impact.
You’ll be the first point of contact for our customers, supporting a range of home connectivity and communication products including FTTP, FTTC, SoGEA, ADSL, PSTN, VoIP, and email. Your goal? Resolve issues efficiently, educate customers on self‑service tools, and ensure every interaction leaves them feeling confident in both the service and the support behind it.
As a B Corp certified company, we’re committed to doing business responsibly by investing in our people, our community, and the planet. That means we’re looking for someone who’s not just technically capable, but eager to grow, learn, and contribute to a team that values integrity, empathy, and continuous development.
What You’ll Be Doing
- Providing expert support via phone and email
- Diagnosing and resolving technical issues without relying on scripts
- Handling both 1st and 2nd line support queries from start to resolution
- Guiding customers through self‑service tools and promoting their benefits
- Prioritising and managing queries with attention, care and urgency
- Contributing ideas for service improvements and team development
- Participating in team meetings and department meetings
What You’ll Bring
Technical Skills
- A solid understanding of ADSL, FTTC, FTTP(H), PSTN & VoIP products
- Previous work experience within the ISP Industry, IT Helpdesk, or a comparable Technical Support environment
- Familiarity with internet technologies such as Email, HTTP, DNS, IPv4/IPv6, IPVPN
- Experience with fault management or ticket handling (desirable)
Personal Qualities
- Highly customer-focused with a passion for delivering outstanding service
- Excellent communication skills; able to explain technical concepts clearly to all levels of users
- Strong questioning and diagnostic skills to uncover root causes
- Self‑motivated and able to manage multiple tasks under pressure
- Enthusiastic adopter of new technologies, systems, and processes
- Empathetic and mindful of the customer impact behind every decision
- Calm, focused, and adaptable in a fast‑changing environment
- Always eager to “do the right thing” for the customer
- 2 x Life Assurance Cover, with option to flex upwards
- 25 days Annual leave, rising to 30 days with length of service, with the option to purchase up to 5 more.
- Access to private Medical Healthcare and a Healthcare Cash Plan
- An extra day off for your birthday
- Car salary sacrifice scheme
- Continuous learning and development
- Discounted Mobile plans
- Flexible and Hybrid working
- Free onsite parking
- Internal coaching and mentoring opportunities
- Onsite Contemplation and Prayer room
- Onsite Electric Car Charging points
- Optional flexible critical illness cover
- People‑friendly policies
- Recognition awards where we celebrate the most awesome people
- Salary sacrifice Pension- minimum of 3% Employee contributions for a 5% Employer contribution
- Six monthly salary reviews
- Subsidised Nursery fees
- Subsidised Onsite Restaurant
- Superfast Free Reliable Broadband
- Travel Loan and Ride2Work Schemes
- Two days’ paid leave per year for voluntary work
About Zen
At Zen, we’re redefining what it means to be a business, not just through what we do, but how we do it. We believe there’s a better way of doing business.
As the UK’s largest independently owned telecommunications and technology provider, we put people and planet before profit. We’re here for the long term, never for sale and driven by our purpose: Do right for people and planet. Being a certified B Corp is just one way we demonstrate our commitment to social and environmental responsibility. From award‑winning services and industry‑leading customer support to our focus on sustainability and community. Everything we do is guided by our core values, and yours.
At Zen, we know that our strength lies in our people. That’s why we celebrate individuality and diversity, creating a workplace where everyone belongs. We bring together our Zen values and personal values to build a supportive, open, and inclusive environment. Together, we grow, both as professionals and as people. We’re proud to be recognised as a Great Place to Work across multiple categories: Large Organisation, Wellbeing, Women, Development, and Technology, a reflection of the inclusive, empowering, and future‑focused culture we’ve created.
We’re ambitious. We embrace innovation and welcome change. We challenge ourselves to think differently, improve constantly, and lead by example. We see every challenge is an opportunity. Every voice matters. And every success fuels a much bigger purpose.
So, if you\’re looking for a job where your values matter, where you can help build a future where business is a force for good, join us and help make a difference. Whether you\’re just starting out or bringing years of experience, your work at Zen will have real impact on our people, customers, communities, and the planet.
#J-18808-Ljbffr
Technical Support Advisor - Hybrid employer: Zen Internet Ltd
Contact Detail:
Zen Internet Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor - Hybrid
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as ADSL, FTTC, and VoIP. Having a solid understanding of these will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your previous customer service experiences, especially those that involved technical support. Think of specific examples where you successfully resolved issues or educated customers on self-service tools, as this aligns perfectly with what Zen is looking for.
✨Tip Number 3
Showcase your ability to work under pressure by preparing scenarios where you managed multiple tasks effectively. Zen values individuals who can handle tight deadlines, so be ready to share how you prioritised tasks in past roles.
✨Tip Number 4
Engage with Zen's culture by researching their values and mission. During your conversation, mention how your personal values align with theirs, particularly around inclusivity and customer focus, to make a strong impression.
We think you need these skills to ace Technical Support Advisor - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and customer service. Emphasise any specific knowledge of ADSL, FTTC, FTTP, PSTN, and VoIP products, as well as your ability to troubleshoot effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and technical support. Mention how your skills align with the role's requirements and express your enthusiasm for joining Zen's vibrant team.
Showcase Your Communication Skills: In your application, demonstrate your excellent communication skills. Provide examples of how you've successfully articulated technical information to customers with varying levels of understanding.
Highlight Your Problem-Solving Abilities: Include specific instances where you've identified and resolved customer issues efficiently. This will show your potential employer that you can handle the responsibilities of the Technical Support Advisor role effectively.
How to prepare for a job interview at Zen Internet Ltd
✨Show Your Customer Service Skills
As a Technical Support Advisor, you'll need to demonstrate excellent customer service skills. Prepare examples of how you've successfully resolved customer issues in the past, focusing on your ability to communicate clearly and empathetically.
✨Understand the Technical Products
Familiarise yourself with the technical products mentioned in the job description, such as ADSL, FTTC, and VoIP. Being able to discuss these technologies confidently will show that you're prepared and knowledgeable about the role.
✨Ask Insightful Questions
During the interview, don't hesitate to ask questions about the team dynamics, company culture, and the specific challenges faced by the Technical Support team. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Demonstrate Problem-Solving Abilities
Be ready to showcase your problem-solving skills. You might be asked to troubleshoot a hypothetical customer issue during the interview, so practice thinking through problems logically and articulating your thought process clearly.