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- Tasks: Support the Service Management team and enhance customer service relationships.
- Company: Zen values diversity and individuality, welcoming everyone.
- Benefits: Flexible working options and a supportive environment for personal growth.
- Other info: Join a dynamic team with genuine career development opportunities.
- Why this job: Make a real impact by improving award-winning services for business customers.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Here at Zen, your gender, race, ethnicity, neurodiversity, disability, sexuality, subculture, size, introversion, extraversion, family background and everything else that shapes you does matter to us. Because they matter to you and are part of who you are. We're interested in you as an individual and here you'll find opportunities to develop, be recognised and hopefully enjoy yourself along the way. So don't hold back, there is a warm welcome for everyone at Zen and we look forward to meeting you.
We are always happy for you to enquire about part-time, flexible working or reasonable adjustments, and we will support wherever possible. So please feel free to discuss your preferences as part of the recruitment process.
If you wish to find out more or discuss any details you're not sure about, feel free to get in touch by calling or if you prefer to send an email, you can to and we will get back to you as soon as possible.
FAO Recruitment agencies & organisations: Please note that we do not need agency support to fill this role. We have a small, but great, pool of agencies on our PSL and will contact one of those if we need to.
OverviewAs a Service Management Associate, you'll be responsible for supporting the Service Management team and managing the service relationships with a number of our Business customers. You'll play a pivotal role in proactively driving the improvement and development of the award-winning service that we deliver to our Business customers. This will involve managing the customers' service level expectations, monitoring, reporting on and improving service performance on behalf of the customer through relevant Zen functions. A key part of the role is also to actively manage high severity customer incidents and problems through to resolution. You'll act as the customers' eyes and ears within Zen and ensuring all parties are regularly updated. This role is part of a service-focused team and gives a genuine career development opportunity.
Service Management Associate employer: Zen Internet Ltd
Contact Detail:
Zen Internet Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Management Associate
✨Tip Number 1
Get to know the company culture! Zen values individuality, so do a bit of research on their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences at Zen and any tips they might have for you. It’s a great way to get insider info and make a good impression.
✨Tip Number 3
Prepare for the interview by practising common questions related to service management. Think about how you can demonstrate your problem-solving skills and customer focus, as these are key for the role. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Zen family. Good luck!
We think you need these skills to ace Service Management Associate
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to know who you are beyond your qualifications. Share your unique experiences and perspectives that make you a great fit for the Service Management Associate role.
Tailor Your Application: Make sure to customise your application for the specific role at Zen. Highlight your relevant skills and experiences that align with the job description. This shows us that you've done your homework and are genuinely interested in joining our team.
Show Your Passion: We love seeing enthusiasm! In your written application, express why you're excited about the opportunity to work with us at Zen. Whether it's our commitment to diversity or our award-winning service, let us know what draws you to our company.
Check Your Details: Before hitting send, give your application a thorough once-over. Typos and errors can distract from your message. We want to see your best work, so take the time to ensure everything is polished and professional. And remember, apply through our website for the best chance!
How to prepare for a job interview at Zen Internet Ltd
✨Know Your Stuff
Before the interview, make sure you understand Zen's values and how they align with your own. Familiarise yourself with their service management processes and be ready to discuss how you can contribute to improving customer relationships.
✨Show Your Personality
Zen values individuality, so don’t be afraid to let your personality shine through. Share your unique experiences and how they’ve shaped your approach to service management. This will help you connect with the interviewers on a personal level.
✨Prepare for Scenario Questions
Expect questions about handling high-severity incidents or managing customer expectations. Think of specific examples from your past experiences where you successfully resolved issues or improved service performance, and be ready to share those stories.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. Ask about their approach to service improvement or how they support employee development. This demonstrates your enthusiasm and commitment to being part of the team.