Sales Operations Manager

Zen is focused on delivering exceptional value to customers through innovative solutions, operational excellence, and a high-performing commercial team. As we scale, we are looking for a proactive Sales Operations Manager to make our sales organisation faster, better informed, and more predictable.

Role Overview

The Sales Operations Manager will be responsible for optimising sales processes, maintaining CRM integrity, driving reporting and forecasting accuracy, and working with a virtual team to co-ordinate bid responses. This role serves as a strategic partner to Sales Leadership/Teams and collaborates closely with Marketing, Customer Success, Finance, and Product teams. The ideal candidate combines analytical rigour with strong business acumen and works with a bias for action — spotting problems and bringing solutions rather than waiting to be tasked. They are curious about AI, actively experiment with new tools to raise the speed and quality of their own work, and thrive in a fast-paced, growth-oriented environment.

Key Responsibilities

• Sales Process & Execution: Design, document, and continuously improve sales processes across the revenue funnel — proactively hunting out bottlenecks and owning the changes that fix them, measured on productivity and conversion impact. Drive adoption of best practices across the sales organisation.
• CRM & Systems Management: Jointly own CRM administration, governance, and data quality standards, including data privacy obligations relating to customer data. Evaluate and implement sales tools that improve efficiency and visibility. Identify and support the scale-up of AI and automation opportunities across the sales workflow — data enrichment, lead routing, activity capture, and bid content generation — building the business case for what works and retiring what doesn't.
• Reporting, Analytics & Forecasting: Build and maintain dashboards, scorecards, and executive reporting, using AI tooling to automate manual report production and free up time for analysis. Analyse pipeline health, sales performance, conversion metrics, and revenue trends — using AI-assisted analysis to surface risks, anomalies, and opportunities before leadership asks for them. Partner with sales leaders to improve forecast accuracy and predictability. Deliver actionable insights and ad hoc analysis to support leadership and cross-functional decision-making.
• Planning & Performance Management: Support annual and quarterly sales planning, including account segmentation and sales coverage models. Play an active role in the monthly business review cadence — the metrics, the pack, and the follow-up actions — and drive recommendations to improve KPI attainment.
• Bid Co-ordination: Work with sales teams and key stakeholders to co-ordinate bid processes and responses. Own the template response library and proposal/order documentation, using AI drafting tools to accelerate first drafts while retaining editorial quality control.

Qualifications

• Strong experience of CRM platforms (preferably Salesforce, HubSpot, or similar).
• Experience building dashboards and conducting data analysis.
• Demonstrated appetite for learning and applying AI tools such as AI assistants and automation platforms.
• Strong problem-solving and project co-ordination skills.
• Excellent communication and stakeholder management abilities.
• Ability to work independently in a dynamic, high-growth environment.

We’re building an inclusive work environment

At Zen, your individuality matters. Your gender, race, ethnicity, disability, sexuality, neurodiversity, background, and everything else that makes you who you are, we value it all. We want you to feel seen, respected, and supported from the very start of your journey with us. Our Values shape how we work and who we are. We celebrate diversity and build strong communities where everyone belongs. We put people and the planet before profit, and we’re ambitious about the future, always learning, innovating, and striving to deliver award-winning service. Together, this means you’ll find opportunities not just to grow your career, but to make a meaningful impact.

Benefits

• 2 x Life Assurance Cover, with option to flex upwards
• 25 days Annual leave, rising to 30 days with length of service, with the option to purchase up to 5 more.
• Access to private Medical Healthcare and a Healthcare Cash Plan
• An extra day off for your birthday
• Car salary sacrifice scheme
• Continuous learning and development
• Discounted Mobile plans
• Flexible and Hybrid working
• Free onsite parking
• Internal coaching and mentoring opportunities
• Onsite Contemplation and Prayer room
• Onsite Electric Car Charging points
• Optional flexible critical illness cover
• People-friendly policies
• Recognition awards where we celebrate the most awesome people
• Salary sacrifice Pension- minimum of 3% Employee contributions for a 5% Employer contribution
• Six monthly salary reviews
• Subsidised Nursery fees
• Subsidised Onsite Restaurant
• Superfast Free Reliable Broadband
• Travel Loan and Ride2Work Schemes
• Two days’ paid leave per year for voluntary work

About Zen

At Zen, we’re redefining what it means to be a business, not just through what we do, but how we do it. We believe there’s a better way of doing business. As the UK’s largest independently owned telecommunications and technology provider, we put people and planet before profit. We’re here for the long term, never for sale and driven by our purpose: Do right for people and planet. Being a certified B Corp is just one way we demonstrate our commitment to social and environmental responsibility. From award-winning services and industry-leading customer support to our focus on sustainability and community. Everything we do is guided by our core values, and yours. At Zen, we know that our strength lies in our people. That’s why we celebrate individuality and diversity, creating a workplace where everyone belongs. We bring together our Zen values and personal values to build a supportive, open, and inclusive environment. Together, we grow, both as professionals and as people. We’re proud to be recognised as a Great Place to Work across multiple categories: Large Organisation, Wellbeing, Women, Development, and Technology, a reflection of the inclusive, empowering, and future-focused culture we’ve created. We’re ambitious. We embrace innovation and welcome change. We challenge ourselves to think differently, improve constantly, and lead by example. We see every challenge as an opportunity. Every voice matters. And every success fuels a much larger purpose. So, if you're looking for a job where your values matter, where you can help build a future where business is a force for good, join us and help make a difference. Whether you're just starting out or bringing years of experience, your work at Zen will have real impact on our people, customers, communities, and the planet.