Technical Support Trainee – Free Training & Career Path in Rochdale

Do you have an interest in technology and excellent customer service skills? Or do you have an IT qualification but limited IT work experience? If so, we are offering you an opportunity to join us for a programme of free technical training, with the opportunity to join the best broadband technical support team in the industry.

Our mission is to identify great potential and provide you with the best chance of securing your new role at Zen Internet. Over the programme, consisting of five days of training and the opportunity to attend an interview for our Technical Support team, we will equip you with new skills and help you build your technical knowledge.

Over the course of the week, you will:

• Learn the basics of broadband, exploring how it works, what can go wrong, and how you can resolve any issues our customers may have.
• Explore what excellent customer service is all about, learning how to build rapport and provide a premium level of service.
• Receive interview training, giving you the very best opportunity to secure your new role with Zen.

If you’re successful, you’ll join us as the first technical point of contact for our customers, solving their connectivity problems and providing premium class technical support.

Here are the finer details:

• To join the program, we are looking for individuals with strong customer service experience and an interest in technology.
• A strong work ethic.
• An understanding of the importance of high-quality customer service.
• The ability to learn about new technology quickly.

If these apply to you, keep reading!

• Those who proceed from there will need to be available for a programme of free training starting mid-June (exact date TBC shortly).
• There will then be an interview for full-time permanent positions in Tech Support.
• Successful candidates will then join the full onboarding training course for Technical Support, starting on either 6th or 13th July depending on notice periods.

We’re building an inclusive work environment. At Zen, your individuality matters. Your gender, race, ethnicity, disability, sexuality, neurodiversity, background, and everything else that makes you who you are, we value it all. We want you to feel seen, respected, and supported from the very start of your journey with us.

Our Values shape how we work and who we are. We celebrate diversity and build strong communities where everyone belongs. We put people and the planet before profit, and we’re ambitious about the future, always learning, innovating, and striving to deliver award-winning service. Together, this means you’ll find opportunities not just to grow your career, but to make a meaningful impact.

We’re always open to conversations about part-time or flexible working, or reasonable adjustments, and we’ll support you wherever we can. Please feel comfortable sharing your preferences during the recruitment process.

About Zen: At Zen, we’re redefining what it means to be a business, not just through what we do, but how we do it. We believe there’s a better way of doing business. As the UK’s largest independently owned telecommunications and technology provider, we put people and planet before profit. We’re here for the long term, never for sale and driven by our purpose: Do right for people and planet.

Being a certified B Corp is just one way we demonstrate our commitment to social and environmental responsibility. From award-winning services and industry-leading customer support to our focus on sustainability and community. Everything we do is guided by our core values, and yours.

At Zen, we know that our strength lies in our people. That’s why we celebrate individuality and diversity, creating a workplace where everyone belongs. We bring together our Zen values and personal values to build a supportive, open, and inclusive environment. Together, we grow, both as professionals and as people.

We’re proud to be recognised as a Great Place to Work across multiple categories: Large Organisation, Wellbeing, Women, Development, and Technology, a reflection of the inclusive, empowering, and future-focused culture we’ve created.

We’re ambitious. We embrace innovation and welcome change. We challenge ourselves to think differently, improve constantly, and lead by example. We see every challenge as an opportunity. Every voice matters. And every success fuels a much bigger purpose.

So, if you're looking for a job where your values matter, where you can help build a future where business is a force for good, join us and help make a difference. Whether you're just starting out or bringing years of experience, your work at Zen will have real impact on our people, customers, communities, and the planet.