Key Account Manager in Rochdale

As a Key Account Manager you will be responsible for managing a portfolio of high profile customer accounts. These accounts will be defined by revenue spend per annum, will require close relationship management and have growth potential. Success will be based on forming strong relationships with the key decision makers through regular communication and meetings, and influencing these decision makers to enable Zen to become their partner of choice. This will be achieved by providing sound information and advice on Zen’s services, and recommending appropriate solutions based upon qualified requirements.

You should aim to become the ‘trusted adviser’ to these accounts and use solutions selling techniques to win and grow business. The Key Account Manager will also be required to identify new opportunities within the customer base, as well as generating new customer business via referrals/event follow-up and personal prospecting, always increasing customer satisfaction.

• To provide effective account management to all Accounts at all times, maximising revenues and new business, and identifying new opportunities.
• Build strong relationships within each Account, based on gaining trust at different levels, qualifying the key decision makers and influencers and proposing the right solutions from Zen’s portfolio.
• Establish regular and effective communication with all Decision Makers, predominantly through regular Face to Face meetings, but also remotely.
• Produce a monthly forecast to include retention of existing business and successfully identifying and closing new business.
• Maximise revenue by cross and up-selling, whilst adhering to Zen’s sales principles.
• Be pro-active in your approach to account management.
• Build strong business pipeline and work to pipeline and forecasting structures.
• Develop an in depth understanding of Zen’s solutions and strategies.
• Ensure best practice in your approach to account planning and fitting solutions to requirements.

• Gain referrals from customers and contacts to ‘open doors’ to new customers.
• Follow up leads provided internally, to win new business.
• Participate in Zen seminars/events and pro-actively network at these events to grow pipeline and business.
• Develop new business plans to bring on new major accounts through segmenting your markets and matching Zen’s strategies to prospects plans.

• Take personal responsibility to build and maintain industry and competitor knowledge.
• Acquire competitor information on products, pricing, marketing performance, strengths and weaknesses.
• Constantly aim to improve your own new business ‘pitch’ and feed back to the company your findings relating to the above points.

• Must be experienced in accurate forecasting methods.
• Must report activity, pipeline and forecast on a weekly basis to the Sales Manager.
• Must ensure all internal systems are accurately up to date with account activity.
• Must be focussed on building pipeline and closing new business.
• Must achieve all associated targets including new business, retention and meetings.

At Zen, your individuality matters. Your gender, race, ethnicity, disability, sexuality, neurodiversity, background, and everything else that makes you who you are, we value it all. We want you to feel seen, respected, and supported from the very start of your journey with us.

Our Values shape how we work and who we are. We celebrate diversity and build strong communities where everyone belongs. We put people and the planet before profit, and we’re ambitious about the future, always learning, innovating, and striving to deliver award-winning service. Together, this means you’ll find opportunities not just to grow your career, but to make a meaningful impact.

We’re always open to conversations about part-time or flexible working, or reasonable adjustments, and we’ll support you wherever we can. Please feel comfortable sharing your preferences during the recruitment process.

About Zen: At Zen, we’re redefining what it means to be a business, not just through what we do, but how we do it. We believe there’s a better way of doing business. As the UK’s largest independently owned telecommunications and technology provider, we put people and planet before profit. We’re here for the long term, never for sale and driven by our purpose: Do right for people and planet.

Being a certified B Corp is just one way we demonstrate our commitment to social and environmental responsibility. From award-winning services and industry-leading customer support to our focus on sustainability and community. Everything we do is guided by our core values, and yours.

At Zen, we know that our strength lies in our people. That’s why we celebrate individuality and diversity, creating a workplace where everyone belongs. We bring together our Zen values and personal values to build a supportive, open, and inclusive environment. Together, we grow, both as professionals and as people.

We’re proud to be recognised as a Great Place to Work across multiple categories: Large Organisation, Wellbeing, Women, Development, and Technology, a reflection of the inclusive, empowering, and future-focused culture we’ve created.

We’re ambitious. We embrace innovation and welcome change. We challenge ourselves to think differently, improve constantly, and lead by example. We see every challenge as an opportunity. Every voice matters. And every success fuels a much bigger purpose.

So, if you're looking for a job where your values matter, where you can help build a future where business is a force for good, join us and help make a difference. Whether you're just starting out or bringing years of experience, your work at Zen will have real impact on our people, customers, communities, and the planet.