At Zen, we believe business can be a force for good. Our purpose is to deliver exceptional experiences for our customers while creating sustainable value for our people, partners, and communities . As an Account Director , you will report to the Senior Sales Manager for Account Management , you will be responsible for the strategic leadership, growth, and retention of a portfolio of major /strategic accounts . The role owns executive level customer engagement, drives signi ficant revenue growth, provides commercial leadership, and influences long term account strategy to maximise business value for both Zen and its customers.
Key Responsibilities
Strategic Account Leadership
Build and d evelop trusted partnerships with executive and board level stakeholders in the assigned accounts
Align customer business objectives with Zen's strategic capabilities and values
Identify and l ead major account development initiatives and long term transformation opportunities.
Own revenue, profitability, and growth objectives across assigned accounts.
Lead complex commercial negotiations and contract renewals.
Develop multi - year growth plans for customers .
Act as a trusted strategic advisor to executives and decision makers across assigned accounts .
Resolve commercial escalations and complex customer issues.
Represent Zen in strategic customer meetings and at customers events .
Align with the customer and marketing to d rive the production of case studies .
Provide leadership and guidance to Account Managers and Key Account Managers.
Coordinate resources and collaborate across sales, service, delivery, finance, marketing, and product teams.
Support the leadership team on development of sales strategy and account management best practice.
Coach team members on strategic account planning and opportunity development.
Business Planning & Governance
Manage and d eliver accurate forecast ing utilising the CRM tools
Maintain and develop A ccount Development plans across all accounts .
Develop and maintain heatmap/Landscape reports, to aid opportunity planning.
Share market trends, customer investment priorities, and competitor activities with the wider Zen stakeholders.
Influence business decisions through customer and market insight.
Key Performance Indicators (KPIs)
Strategic account revenue growth.
Maintain , at all times , an accurate and healthy pipeline across all pillars of the Zen portfolio.
Account retention and growth .
Strategic opportunity conversion.
Customer advocacy and satisfaction.
Skills & experience
Significant experience in strategic account management or enterprise sales , and the ability to demonstrate successes in a similar role in the IT/Telecoms industry.
Proven success managing large, complex customer relationships.
Experience engaging senior executives and C-suite stakeholders.
Excellent negotiation, leadership, and influencing skills.
Strong commercial and financial acumen.
UK travel is a prerequisite of the role as well as a willingness to spend time at our Head Office in Greater Manchester . Outside of this, location is flexible
We’re building an inclusive work environment
At Zen, your individuality matters. Your gender, race, ethnicity, disability, sexuality, neurodiversity, background, and everything else that makes you who you are, we value it all. We want you to feel seen, respected, and supported from the very start of your journey with us.
Our Values shape how we work and who we are. We celebrate diversity and build strong communities where everyone belongs. We put people and the planet before profit, and we’re ambitious about the future, always learning, innovating, and striving to deliver award-winning service. Together, this means you’ll find opportunities not just to grow your career, but to make a meaningful impact.
We’re always open to conversations about part-time or flexible working, or reasonable adjustments, and we’ll support you wherever we can. Please feel comfortable sharing your preferences during the recruitment process.
- 2 x Life Assurance Cover, with option to flex upwards
- 25 days Annual leave, rising to 30 days with length of service, with the option to purchase up to 5 more.
- Access to private Medical Healthcare and a Healthcare Cash Plan
- An extra day off for your birthday
- Car salary sacrifice scheme
- Continuous learning and development
- Discounted Mobile plans
- Flexible and Hybrid working
- Free onsite parking
- Internal coaching and mentoring opportunities
- Onsite Contemplation and Prayer room
- Onsite Electric Car Charging points
- Optional flexible critical illness cover
- People-friendly policies
- Recognition awards where we celebrate the most awesome people
- Salary sacrifice Pension- minimum of 3% Employee contributions for a 5% Employer contribution
- Six monthly salary reviews
- Subsidised Nursery fees
- Subsidised Onsite Restaurant
- Superfast Free Reliable Broadband
- Travel Loan and Ride2Work Schemes
- Two days’ paid leave per year for voluntary work
About Zen
At Zen, we’re redefining what it means to be a business, not just through what we do, but how we do it. We believe there’s a better way of doing business.
As the UK’s largest independently owned telecommunications and technology provider, we put people and planet before profit. We’re here for the long term, never for sale and driven by our purpose:Do right for people and planet.Being a certified B Corp is just one way we demonstrate our commitment to social and environmental responsibility. From award-winning services and industry-leading customer support to our focus on sustainability and community. Everything we do is guided by our core values, and yours.
At Zen, we know that our strength lies in our people. That’s why we celebrate individuality and diversity, creating a workplace where everyone belongs. We bring together our Zen values and personal values to build a supportive, open, and inclusive environment. Together, we grow, both as professionals and as people. We’re proud to be recognised as aGreat Place to Workacross multiple categories: Large Organisation, Wellbeing, Women, Development, and Technology, a reflection of the inclusive, empowering, and future-focused culture we’ve created.
We’re ambitious. We embrace innovation and welcome change. We challenge ourselves to think differently, improve constantly, and lead by example. We see every challenge is an opportunity. Every voice matters. And every success fuels a much bigger purpose.
So, if you're looking for a job where your values matter, where you can help build a future where business is a force for good, join us and help make a difference. Whether you're just starting out or bringing years of experience, your work at Zen will have real impact on our people, customers, communities, and the planet.
Account Director in Rochdale employer: Zen Internet Ltd
Zen Internet Ltd. is an excellent employer that fosters a collaborative and innovative work culture, where employees are encouraged to grow and develop their skills in a supportive environment. With a focus on customer satisfaction and teamwork, you will have the opportunity to make a meaningful impact while enjoying competitive benefits and a flexible work-life balance, especially in the vibrant location of our offices. Join us to be part of a forward-thinking company that values your contributions and invests in your professional journey.
