At Zen, we believe business can be a force for good. Our purpose is to deliver exceptional experiences for our customers while creating sustainable value for our people, partners, and communities . As an Account Director , you will report to the Senior Sales Manager for Account Management , you will be responsible for the strategic leadership, growth, and retention of a portfolio of major /strategic accounts . The role owns executive level customer engagement, drives signi ficant revenue growth, provides commercial leadership, and influences long term account strategy to maximise business value for both Zen and its customers. Key Responsibilities Strategic Account Leadership Build and d evelop trusted partnerships with executive and board level stakeholders in the assigned accounts Align customer business objectives with Zen's strategic capabilities and values Identify and l ead major account development initiatives and long term transformation opportunities. Own revenue, profitability, and growth objectives across assigned accounts. Lead complex commercial negotiations and contract renewals. Develop multi - year growth plans for customers . Act as a trusted strategic advisor to executives and decision makers across assigned accounts . Resolve commercial escalations and complex customer issues. Represent Zen in strategic customer meetings and at customers events . Align with the customer and marketing to d rive the production of case studies . Provide leadership and guidance to Account Managers and Key Account Managers. Coordinate resources and collaborate across sales, service, delivery, finance, marketing, and product teams. Support the leadership team on development of sales strategy and account management best practice. Coach team members on strategic account planning and opportunity development. Business Planning
Account Director employer: Zen Internet Ltd
Zen Internet Ltd. is an excellent employer that fosters a collaborative and innovative work culture, where employees are encouraged to grow and develop their skills in a supportive environment. With a focus on customer satisfaction and teamwork, you will have the opportunity to make a meaningful impact while enjoying competitive benefits and a flexible work-life balance, especially in the vibrant location of our offices. Join us to be part of a forward-thinking company that values your contributions and invests in your professional journey.
