Zen Educate is looking for a Head of Customer Operations to own and scale the UK customer support function for teachers and teaching assistants. The role is based in London and on-site, reporting to the VP of Supply and Operations, and is a full-time leadership position.
You will define key performance indicators, own unit economics, and partner with Product and Tech to build a scalable, tech-enabled operating system while developing a high-performing team across two locations.
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Head of Customer Operations — Scale World‑Class Support employer: Zen Educate
Zen Educate is an exceptional employer that offers a unique opportunity to make a meaningful impact in the education sector while enjoying a supportive and fun-loving work culture. With competitive benefits such as health and life insurance, a cycle to work scheme, and ownership in the company, employees are encouraged to grow alongside the organisation. Located in Sunderland, this role provides the chance to lead initiatives that directly benefit local schools, fostering both professional development and community engagement.
