Product Operations Manager in City of Westminster

• Guardian of our Ways of Working: Own and refine our Mission-based deployment model. You'll ensure teams move from "Pitch" to "Launch" with maximum autonomy and minimum bloat.
• Manage the "Single Front Door": Run our weekly Triage sessions. You'll be the gatekeeper for the business, ensuring all requests are framed as clear Missions with a business case before they reach our Investment Committee.
• Own the "Single Pane of Glass": Maintain our central dashboard of core metrics (our HUD). You'll ensure Product Managers have self-serve access to the data they need to prove their Mission's impact.
• Standardize Rituals: Refine our "Mission Control" and "Waypoints" so the team has a clear rhythm of progress without a calendar full of empty meetings.
• Operational Glue: Work closely with Design, Engineering, and Growth to ensure smooth product launches and total cross-functional alignment. You'll deliver the "Weekly Pulse" to keep the wider company informed., The Systems Thinker: You get itchy when there's too much inefficiency. When you see a problem solved twice, you build a repeatable habit so it never happens a third time.
• The Pragmatic Mediator: You can hold multiple perspectives, keep your head when things are moving fast, and help a team find alignment without fuss.
• The Outcome-Obsessed: You believe in "buying our commodities and building our differentiators." You want to spend time on what actually moves the needle for schools and teachers.
  5+ years in Product Operations, Product Management, or Business Operations scaling systems with measurable impact.
• Scale-up Experience: You've navigated the "messy middle" of a fast-growing company (Series B/C/D).
• Data Literacy: You are comfortable working with BI systems and product analytics to turn raw data into a strategic narrative.
• Change Management: You have a track record of optimizing development lifecycles and managing a modern product tech stack.
• Communication: Evidence of making complex systems simple and usable for diverse teams.
  I'm the Chief Product Officer here at Zen Educate. We've already helped schools save over £40 million so far. That feels great, but it just shows what's possible when the system works better, and we have a long way to go.
• Now we're scaling fast in the UK and US, and the next chapter is about building the machine that keeps delivering that outcome at scale. With our Product & Technology team growing very rapidly around the world, we are squarely in the "messy middle." We are moving away from heavy, sprint-based processes toward a high-velocity, Mission-based operating model. We need a Product Operations Manager to be the architect of this system.
• Competitive salary and stock options.
• 25 days holiday plus bank holidays.
• A culture that values clarity, pace, and sustainability alongside human kindness.

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