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For Companies At a Glance
- Tasks: Lead the charge in preventing financial crime and fraud with innovative tools.
- Company: Join ZEN.COM, a cutting-edge fintech app transforming personal finance.
- Benefits: Enjoy remote work, competitive pay, and growth opportunities in a dynamic team.
- Why this job: Make a real impact on customer experience while fighting fraud and enhancing security.
- Qualifications: 4+ years in product ownership or risk management, with strong analytical skills.
- Other info: Collaborate across teams in a supportive, international environment.
The predicted salary is between 36000 - 60000 £ per year.
About ZEN.COM
ZEN.COM is a smart financial app designed for your everyday life – at home and on the go. We make payments, online shopping, and personal finance management fast, secure, and effortless. With ZEN, you can enjoy cashback on purchases, full control over your spending, and peace of mind thanks to purchase protection. A built-in multi-currency account lets you spend abroad or shop internationally with great exchange rates and no hidden fees.
About the Role
We are looking for a Product Owner to take full ownership of our financial crime and fraud management ecosystem. Rather than building new tools from scratch, your mission will be to ensure we get the maximum value out of existing, best-in-class off-the-shelf solutions – orchestrating their configuration, integration, and usage to improve approval rates, reduce fraud losses, and deliver a smooth customer experience. This role sits at the intersection of product, risk, data, operations, and engineering — you will shape solutions that prevent fraud and financial crime while supporting business growth and regulatory compliance.
Key Responsibilities
- Product Ownership & Strategy
- Own the end-to-end fincrime and fraud prevention capability stack across the customer and transaction lifecycle.
- Contribute to the product strategy and roadmap for fincrime/fraud tooling utilisation, configuration, and integration — focusing on orchestration rather than tool development and maintenance.
- Continuously evaluate whether we are using vendor capabilities to their full potential.
- Vendor & Ecosystem Management
- Lead interactions with internal engineering teams to ensure correct integration and usage of fincrime and fraud prevention tools.
- Design and implement internal capabilities that enable efficient orchestration of external tools.
- Drive alignment on vendor usage across fincrime and fraud stakeholders, ensuring configurations reflect business strategy and regulatory obligations.
- Ensure different tools communicate effectively to create a unified, consistent risk ecosystem.
- Performance Optimization
- Monitor KPIs such as approval rates, false positive rates, customer friction, operational workload, fraud losses, and AML case handling efficiency.
- Identify performance trends, anomalies, and optimization opportunities using data insights and feedback.
- Translate analytical findings into actionable changes — from configuration updates to policy refinements.
- Collaborate with risk strategy and operations teams to evaluate the impact of tuning and policy changes.
- Prioritize and manage a backlog of performance improvement initiatives in line with overall FinCrime strategy.
- Cross-functional Collaboration
- Partner with engineering to ensure smooth vendor integrations and maintenance.
- Collaborate with legal and compliance teams on regulatory requirements and audit readiness.
- Support fraud operations, AML analysts, and customer support teams to improve workflows and reduce manual tasks.
What We’re Looking For
- 4+ years in product ownership, product strategy, or risk/fraud management within fintech, e-money institutions, payments, or banking.
- Strong exposure to AML/KYC, fraud management, or transaction monitoring tools.
- Experience working with vendors and third-party SaaS risk platforms.
- Product thinking – able to translate risk and compliance requirements into measurable outcomes.
- Analytical mindset – confident interpreting data to drive decisions.
- Familiarity with fraud prevention, transaction monitoring, or AML case management systems.
- Systems thinking – understands how tools interconnect to form a complete fraud and fincrime defense layer.
- Excellent communication skills – able to collaborate effectively across product, operations, and compliance.
- Outcome-focused – balancing protection with a great customer experience.
What We Offer
- Fully remote work – from anywhere in the UK or EU.
- Full-time cooperation (employment contract or B2B).
- Stable, long-term collaboration in a growing international fintech company.
- Real opportunities for professional growth and promotion.
- Employee referral bonuses.
- Regular team meetings and company events.
- Premium plan in the ZEN.COM app.
- All necessary equipment shipped directly to you.
Apply now and let’s grow together with ZEN.COM.
Product Owner - FinCrime & Fraud Management (Worldwide/remote) in London employer: ZEN.COM
Contact Detail:
ZEN.COM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner - FinCrime & Fraud Management (Worldwide/remote) in London
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech space, especially those who work with fraud management or product ownership. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills in interviews! Prepare to discuss how you've tackled challenges in product strategy or risk management. Use real examples to demonstrate your analytical mindset and how you’ve optimised performance in past roles.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and expertise. At StudySmarter, we believe in applying through our website for a smoother process. Tailor your approach to show why you’re the perfect fit for ZEN.COM!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace Product Owner - FinCrime & Fraud Management (Worldwide/remote) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Product Owner role. Highlight your experience in product ownership, risk management, and any relevant fintech exposure. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about fraud management and how your background aligns with our mission at ZEN.COM. Let us know what excites you about this opportunity!
Showcase Your Analytical Skills: Since this role involves a lot of data interpretation, make sure to mention any analytical tools or methodologies you've used in the past. We love candidates who can turn data insights into actionable strategies!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at ZEN.COM
✨Know Your FinCrime Basics
Make sure you brush up on your knowledge of financial crime and fraud management. Understand the key concepts, tools, and regulations in the fintech space. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive decisions in past roles. Think of specific examples where your analytical mindset led to performance improvements or successful outcomes. This is crucial for a Product Owner focused on optimising fraud prevention strategies.
✨Demonstrate Cross-Functional Collaboration
Since this role involves working with various teams, be ready to share experiences where you successfully collaborated across departments. Highlight how you’ve communicated effectively with engineering, compliance, and operations to achieve common goals.
✨Prepare Questions About Vendor Management
Have insightful questions ready about vendor interactions and tool integrations. This shows that you understand the importance of managing external relationships and are thinking critically about how to maximise the value of existing solutions.
