Operational Delivery Lead (Operations Business Analyst) in Liverpool

A hybrid role (2 days per week from home) which includes business analyst activities, change initiatives, transformation support, detailed analysis, and strong learning/career development potential.

Who we are:

Zempler Bank is ranked 54th in the ‘2025 Best Large Companies to Work For in the UK’ and listed as a top 25 Financial Services Company by Best Companies. Since 2004, we’ve helped businesses across the UK access simpler, smarter banking. Our mission is to support underserved organisations with easy to use financial products — built on innovation, strong operational foundations, and continuous improvement.

The Role:

We’re recruiting for an Operational Delivery Lead based in our impressive Spine building in Liverpool (L7). This full-time, permanent and hybrid working role combines Business Analyst responsibilities, operational insight, and change delivery support to enhance the effectiveness and efficiency of our banking operations. This position will suit someone who is confident in business analysis, comfortable leading process reviews, and motivated by delivering tangible improvements.

Key Accountabilities Include:

• Conducting detailed business analysis, including process mapping, gap analysis, and requirements definition.
• Gathering, documenting, and translating stakeholder requirements into clear, actionable outputs.
• Building strong relationships across Operations and wider business teams to ensure changes land successfully.
• Completing operational impact assessments and benefits analyses to support decision making and prioritisation.
• Identifying and delivering operational improvements that enhance efficiency, accuracy, and risk control.
• Supporting operational change within bank wide programmes and transformation initiatives.
• Providing post implementation support to ensure successful adoption of new processes and systems.
• Supporting the development and maintenance of the Operational Change roadmap.
• Monitoring progress against transformation milestones, KPIs, and operational performance indicators.
• Ensuring governance, compliance, and best practice standards are followed throughout the change lifecycle.
• Producing high quality operational briefing documentation.
• Supporting training needs identification and implementation.
• Championing a culture of continuous improvement and innovation.

You’ll Need To Have:

• Established experience within a Business Analyst level and/or specialist Process / Continuous Improvement role.
• Strong experience engaging with stakeholders to elicit, define, and refine business requirements.
• Ability to assess operational and customer impacts of change across multiple teams or functions.
• Confidence working with and influencing senior stakeholders in a clear, structured, and outcomes focused manner.
• A track record of delivering change initiatives in an operational or process driven environment.
• Excellent communication skills, able to translate complex information for operational and management audiences.
• A proactive, organised, and self-driven approach with a high attention to detail and a strong focus on accuracy and quality of work.
• Solid proficiency in business analysis techniques, including process mapping, gap analysis, and requirements definition.
• Relevant business analysis qualifications (Lean, Six Sigma, APMG Agile BA, or similar).
• Familiarity with tools such as Jira, Visio, Excel, PowerPoint, and other Microsoft Office applications.
• Delivery or change management qualifications (PFQ, PMQ, APMG Agile PM).
• Experience within a regulated financial services/banking environment.

Benefits:

• Competitive basic salary plus 7.5% benefit allowance (flexible to use or absorb into your monthly income).
• Pension salary sacrifice scheme.
• Family friendly policies.
• Regular social activities and team events.
• Charity volunteering day.
• Free drinks and snacks in the office.

Zempler Bank is an equal opportunity employer. Individuals seeking employment are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

Please note before applying: Whilst Zempler Bank actively seeks and welcomes all applicants from a diverse range of backgrounds, we are also unfortunately not able to offer any sponsorship opportunities at this time. Furthermore, to be eligible for this vacancy, all applicants will be required to have permanent (inc. Indefinite Leave to Remain or equivalent) Right-To-Work in UK.