At a Glance
- Tasks: Deliver first-class customer service and resolve queries for our valued customers.
- Company: Join Zempler Bank, a top-rated employer in the financial services sector.
- Benefits: Enjoy competitive salary, generous holiday, and great perks like free snacks!
- Other info: Vibrant team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while building a stable career.
- Qualifications: Empathy, strong communication skills, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Join Zempler Bank's Customer Service Team – Support our bank by providing our customers a first‑class service within a supportive environment; very competitive salary & benefits on offer, apply today! Are you looking for a stable, long‑term career opportunity where you can make a real difference delivering first‑class customer service? Zempler Bank is proud to offer a rewarding position as a Customer Service Advisor working in our vibrant & friendly Liverpool Operations team.
Within this crucial 1st line customer‑centric role, you’ll be a dedicated professional delivering service excellence to our customers, across a variety of product ranges.
The Role: Based on a permanent & fully on‑site basis at the impressive “Spine” building in Liverpool (L7), the Customer Service Advisor will focus first‑touch resolution within an inbound call handling capacity. After the initial 6‑week full‑time & fully paid training period, the Customer Service Advisor will handle a variety of service‑based requests, challenges, and issues our customers face related to their day‑to‑day banking needs, as well as providing support for our most vulnerable customers to ensure everyone gets the right & fair outcome.
This Customer Service Advisor job will provide a strong platform for an empathetic and dedicated professional to “see beneath the bonnet” of a digital bank, in a stable and supportive environment as well as providing the potential for good learning & career development prospects in the future. The varied shift pattern will be Monday to Friday (8am to 6pm) with 1 in 4 Saturdays (8am to 4pm). Please note, this is a fully on‑site position without the option of hybrid working at the current time.
Key Responsibilities:
- Customer Experience: Provide excellent service, including for our most vulnerable customers, by resolving queries at the first point of contact.
- Complaint Resolution: Address and resolve customer challenges & complaints with empathy, professionalism and proactiveness.
- Product Knowledge: Demonstrate effective knowledge of Zempler Bank's products and services.
- Problem Solving: Investigate solutions through various systems and platforms, ensuring accurate responses within agreed Service‑Level‑Agreements (SLAs).
- Documentation: Maintain clear and accurate notes on our systems for each customer interaction.
- Process Improvement: Identify and suggest improvements to enhance customer outcomes.
What We're Looking For:
- Empathy and Resilience: A customer‑centric focus with a positive, committed attitude.
- Communication Skills: Excellent written and verbal communication, with a collaborative approach.
- Adaptability: Ability to work independently and as part of a team.
- Technical Proficiency: Strong working knowledge of Microsoft Office and adept at using multiple applications simultaneously.
- Enthusiasm for Learning: A keen interest in personal and career development.
In Return You’ll Enjoy:
- Competitive basic salary.
- Additional cash benefit allowance representing 7.5% of your annual salary.
- 26 days’ holiday, increasing each year of service to 33 days.
- Option to buy and sell up to 5 days of holiday each year.
- 4 x Life Assurance.
- Pension salary sacrifice.
- LinkedIn Learning license.
- Family‑friendly policies.
- Regular social activities and team events.
- Charity Volunteering Day.
- Free drinks and snacks in the office.
Zempler Bank is an equal opportunity employer. Individuals seeking employment are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
Please note – All offers of employment at Zempler Bank are subject to satisfactory right‑to‑work verification in accordance with UK Home Office requirements. We welcome applications from candidates of all backgrounds and nationalities.
Of further note, the role of the Customer Service Advisor with us at Zempler Bank does not meet the salary and skill level requirements of the UK Skilled Worker visa route, so we are unable to offer employer sponsorship for this position. We warmly welcome applications from candidates who already have the right to work in the UK without employer sponsorship. This includes (but is not limited to) British and Irish citizens, those with settled or pre‑settled status, and holders of Graduate, High Potential Individual, Youth Mobility or Dependant visas.
Customer Service Advisor - Full Time (on-site) & Permanent in Liverpool employer: Zempler Bank
Zempler Bank is an exceptional employer, offering a vibrant and supportive work environment in the heart of Liverpool. With a competitive salary, generous holiday allowance, and a strong focus on employee development through initiatives like LinkedIn Learning, we empower our Customer Service Advisors to thrive both personally and professionally. Join us to be part of a team that values empathy, collaboration, and making a real difference in our customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Full Time (on-site) & Permanent in Liverpool
✨Tip Number 1
Get to know Zempler Bank inside out! Familiarise yourself with their products and services so you can chat confidently about how you can help customers. This will show you're genuinely interested and ready to deliver that first-class service.
✨Tip Number 2
Practice your communication skills! Whether it’s through mock interviews or casual chats with friends, being able to express yourself clearly and empathetically is key in customer service roles. Remember, it’s all about making connections!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. Employers love to see how you can think on your feet and resolve issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in customer service at Zempler Bank.
We think you need these skills to ace Customer Service Advisor - Full Time (on-site) & Permanent in Liverpool
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your empathy and problem-solving skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and qualities mentioned in the job description. This shows us you’re genuinely interested in the role and understand what we’re looking for.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your experiences and skills effectively – remember, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it gives you a chance to explore more about Zempler Bank and what we stand for!
How to prepare for a job interview at Zempler Bank
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Zempler Bank's products and services. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Empathy
As a Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you've successfully handled customer issues with care and understanding. This will demonstrate your ability to connect with customers, especially the vulnerable ones.
✨Practice Problem-Solving
Think about common customer service scenarios and how you would resolve them. Practising these problem-solving techniques will help you articulate your thought process during the interview, showcasing your proactive approach.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture or training processes. This shows your enthusiasm for the role and helps you gauge if Zempler Bank is the right fit for you.
