Economic Crime Team Manager

Zempler Bank are proud to be looking for a new Economic Crime Team Manager based out of the impressive “Spine” building in a full time & permanent position. The role will be based 3 days per week from our Liverpool offices on a hybrid working basis.

First established in 2004, Zempler Bank are here to make money simpler. We are a “Top 100 Best Companies” employer and ranked as a leading FinTech bank from independent national survey results, conducted by CMA (Competition & Markets Authority) in 2024, as the only UK bank to rank in a top five across all three categories within business banking. Our mission is to provide the UK’s underserved businesses with easy to access and simple to use banking services that helps them succeed.

The Role Is Working in a dynamic 1st line management position, the Economic Crime Team Manager will proactively support in delivering an effective Economic Crime controls framework which brings the best outcomes to our customers. The Economic Crime Team Manager will be responsible for the day-to-day Management of Analysts working within the Economic Crime Team across all core capabilities to include Onboarding KYC, Customer Due Diligence, Transactional Monitoring, Sanction and PEP screening, payment screening and internal and external fraud prevention and detection. Notwithstanding, the Economic Crime Team Manager is responsible for leading, managing, coaching, and developing individual team member performance providing quality assurance on the work conducted and delivery of individual and team objectives and SLA’s. Additionally, within this Economic Crime Team Manager job, process & controls effectiveness monitoring as well as delivering continuous improvement are key deliverables within the role.

Key Accountabilities Include

• Management: Functional lead responsible for 1st line Financial Crime and Fraud Operations teams based within UK and South Africa, ensuring they are operating effectively whilst delivering good customer outcomes.
• Provide 1:1 coaching, training, and development opportunities to build team capability and expertise.
• Ensures processes and procedures are within Zempler banks risk appetite, working closely with 1st and 2nd line operations risk teams in identifying and closing gaps.
• Enhances QA processes to appropriately monitor Banking Operations, fraud and fin crime activities.
• Lead, motivate and develop the team to ensure consistent high performance to include the setting of team and individual goals and KPI's.
• Responsible for daily/weekly team resource allocation and managing service levels.
• Collates data and produces relevant weekly/monthly MI suitable for presentation to Senior Management & key stakeholders.
• Uses performance data and MI to identify actionable insights.
• Maintains own industry and regulatory knowledge to be able to provide expert knowledge and guidance to teams and act as SME for the wider business and external bodies.

Risk:

• Adopts a continuous improvement approach to risk mitigation, processes and controls relating to Economic Crime activity.
• Monitoring and approval of complex investigations completed by the Economic Crime Operations Team.
• Takes appropriate action to escalate issues that could result in detriment to our Economic Crime controls.
• Provides mentorship and guidance to UK/SA based Seniors and Team leaders.
• Represent Operations at various internal and external Forums.
• Initiates and supports operational deep dives into complaints, errors and poor customer outcome feedback, taking appropriate action driving enhancement to both process and procedures.
• Represents Operations at project and new product meetings to ensure our needs are appropriately represented and captured.

General:

• Adheres to Zempler Bank policies and risk management frameworks.

You’ll Need To Have

• Industry & Regulatory Knowledge as applicable to the role.
• Experience of leading multi disciplined 1st line Economic Crime teams.
• Understanding of industry APPR rules.
• Experience with key fraud/financial crime industry systems such as Mastercard/EKATA.
• In depth Knowledge of UK Retail Banking activities, products and processes.
• Technical understanding of financial crime & fraud rules (card & non card payments).
• Be able to identify any relevant business risks and either close or escalate them accordingly.
• Demonstrated analytical skills and ability to apply risk logic in reviewing information relative to customers and their activity.
• Ability to produce factual, informative MI.
• Ability to make sound risk-based decisions where judgement is required.
• Ability to manage a high and demanding workload within set service levels.
• Excellent verbal and written communication, including strong relationship management skills.
• Excellent working knowledge of Microsoft office suite products.

What We Offer

• Competitive basic salary.
• Additional benefit allowance representing 7.5% of your annual salary allowing you the flexibility to decide your own benefits (or simply absorb this into your monthly income).
• 26 days’ holiday increasing each year of service to 33 days.
• Ability to buy and sell a further 5 days holiday each year.
• Pension salary sacrifice.
• Option for LinkedIn Learning license.
• Family friendly policies.
• Regular social activities and team events.
• Charity Volunteering Day.
• Free drinks and snacks in the office.

Zempler Bank is an equal opportunity employer. Individuals seeking employment are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.