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For Companies At a Glance
- Tasks: Deliver first-class customer service and resolve queries for our clients.
- Company: Zempler Bank is a top-rated FinTech bank, making money simpler since 2004.
- Benefits: Enjoy flexible hours, competitive salary, 26+ days holiday, and free snacks!
- Why this job: Join a supportive team and develop your skills in a vibrant work environment.
- Qualifications: Empathy, communication skills, and a passion for learning are key.
- Other info: Part-time role with opportunities for career growth and community volunteering.
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Are you looking for a stable, long-term career opportunity where you can make a real difference delivering first-class customer service? Are you looking for flexibility around your personal and/or family life?
Zempler Bank is proud to offer a rewarding position as a Customer Service Advisor working in our vibrant & friendly Liverpool Operations team, on a Part-Time (22.5 hours per week) shift pattern basis. Within this crucial 1st line customer centric role, you’ll be a dedicated professional delivering service excellence to our customers, across a variety of product ranges.
Please note – This is a part-time 22.5 hours per week working shift pattern with a requirement covering Monday’s to Saturday’s.
Who We Are
Established in 2004, Zempler Bank is committed to making money simpler. We are a “Top 100 Best Companies” employer and a leading FinTech bank, recognized by the Competition & Markets Authority (CMA) in 2024 as the only UK bank to rank in the top five across all three categories within business banking.
The Role
Based on a permanent & on-site basis at the impressive “Spine” building in Liverpool (L7), the Customer Service Advisor will focus on first-touch resolution, aiming to make us ‘easy to do business with’ as well as becoming \’the UK\’s best-loved bank\’.
After a fully paid training period, the Customer Service Advisor will handle a variety of service-based requests, challenges, and issues our customers face related to their day-to-day banking needs, as well as providing support for our most vulnerable customers to ensure everyone gets the right outcome.
This Customer Service Advisor job will provide a strong platform for an empathetic and dedicated individual to “see beneath the bonnet” of a digital bank, in a stable and supportive environment as well as providing the potential for good learning & career development prospects in the future.
Key Responsibilities
• Customer Experience: Provide excellent service, including for our most vulnerable customers, by resolving queries at the first point of contact.
• Complaint Resolution: Address and resolve customer challenges & complaints with empathy, professionalism and proactiveness.
• Product Knowledge: Demonstrate effective knowledge of Zempler Bank\’s products and services.
• Problem Solving: Investigate solutions through various systems and platforms, ensuring accurate responses within agreed Service-Level-Agreements (SLAs).
• Documentation: Maintain clear and accurate notes on our systems for each customer interaction.
• Process Improvement: Identify and suggest improvements to enhance customer outcomes.
What We\’re Looking For
• Empathy and Resilience: A customer-centric focus with a positive, committed attitude.
• Communication Skills: Excellent written and verbal communication, with a collaborative approach.
• Adaptability: Ability to work independently and as part of a team.
• Technical Proficiency: Strong working knowledge of Microsoft Office and adept at using multiple applications simultaneously.
• Enthusiasm for Learning: A keen interest in personal and career development.
• Competitive basic salary.
• Additional benefit allowance representing 7.5% of your annual salary.
• 26 days’ holiday (full time equivalent), increasing each year of service to 33 days.
• Option to buy and sell up to 5 days of holiday each year.
• Pension salary sacrifice.
• Family-friendly policies.
• Regular social activities and team events.
• Charity Volunteering Day.
• Free drinks and snacks in the office.
Zempler Bank is an equal opportunity employer. Individuals seeking employment are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Part-time
Job function
-
Job function
Customer Service
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Industries
Banking
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Customer Service Advisor (Part-Time) employer: Zempler Bank
Contact Detail:
Zempler Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Part-Time)
✨Tip Number 1
Familiarise yourself with Zempler Bank's products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different customer scenarios with friends or family can help you become more comfortable and confident in handling various situations.
✨Tip Number 3
Showcase your empathy and resilience by preparing examples from your past experiences where you've successfully resolved customer issues. This will highlight your ability to connect with customers and handle challenges effectively.
✨Tip Number 4
Network with current or former employees of Zempler Bank on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application and interviews.
We think you need these skills to ace Customer Service Advisor (Part-Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills like empathy, communication, and problem-solving, which are crucial for the Customer Service Advisor role at Zempler Bank.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Zempler Bank's values. Mention specific examples of how you've provided excellent service in the past.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as adaptability, technical proficiency, and enthusiasm for learning. Use concrete examples to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Zempler Bank
✨Show Your Empathy
As a Customer Service Advisor, empathy is key. Be prepared to share examples of how you've handled customer issues with understanding and care. This will demonstrate your ability to connect with customers, especially the vulnerable ones.
✨Know Zempler Bank's Products
Familiarise yourself with Zempler Bank's offerings before the interview. Being able to discuss their products and services shows your genuine interest in the role and helps you answer questions more effectively.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer complaints or challenges. Highlight your problem-solving process and how you ensure customer satisfaction, as this aligns with the role's responsibilities.
✨Communicate Clearly
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully and respond thoughtfully to show that you value effective communication.