At a Glance
- Tasks: Deliver first-class customer service and resolve queries with empathy.
- Company: Join Zempler Bank's vibrant and friendly team in Liverpool.
- Benefits: Competitive salary, 26 days holiday, and family-friendly policies.
- Other info: Enjoy regular social activities and charity volunteering days.
- Why this job: Make a real difference while developing your career in a supportive environment.
- Qualifications: Strong communication skills and a customer-centric attitude.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join Zempler Bank\'s Customer Service Team! Are you looking for a stable, long-term career opportunity where you can make a real difference delivering first-class customer service?
Zempler Bank is proud to offer a rewarding position as a Customer Service Advisor working in our vibrant & friendly Liverpool Operations team. Within this crucial 1st line customer centric role, you’ll be a dedicated professional delivering service excellence to our customers, across a variety of product ranges.
Base pay range – This range is provided by Zempler Bank. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Location: Based on a permanent & on-site basis at the impressive “Spine” building in Liverpool (L7).
Key Responsibilities
- Customer Experience: Provide excellent service, including for our most vulnerable customers, by resolving queries at the first point of contact.
- Complaint Resolution: Address and resolve customer challenges & complaints with empathy, professionalism and proactiveness.
- Product Knowledge: Demonstrate effective knowledge of Zempler Bank\'s products and services.
- Problem Solving: Investigate solutions through various systems and platforms, ensuring accurate responses within agreed Service-Level-Agreements (SLAs).
- Documentation: Maintain clear and accurate notes on our systems for each customer interaction.
- Process Improvement: Identify and suggest improvements to enhance customer outcomes.
What We\'re Looking For
- Empathy and Resilience: A customer-centric focus with a positive, committed attitude.
- Communication Skills: Excellent written and verbal communication, with a collaborative approach.
- Adaptability: Ability to work independently and as part of a team.
- Technical Proficiency: Strong working knowledge of Microsoft Office and adept at using multiple applications simultaneously.
- Enthusiasm for Learning: A keen interest in personal and career development.
Benefits
- Competitive basic salary.
- Additional benefit allowance representing 7.5% of your annual salary.
- 26 days’ holiday, increasing each year of service to 33 days.
- Option to buy and sell up to 5 days of holiday each year.
- Pension salary sacrifice.
- Family-friendly policies.
- Regular social activities and team events.
- Charity Volunteering Day.
- Free drinks and snacks in the office.
Equal Opportunity Employer: Zempler Bank is an equal opportunity employer. Individuals seeking employment are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
Please note before applying – While Zempler Bank actively seeks and welcomes applicants from diverse backgrounds, we are not able to offer sponsorship opportunities. To be eligible for this vacancy, all applicants will be required to have permanent Right-To-Work in the UK (indefinite leave to remain or equivalent).
Seniority level
Not Applicable
Employment type
Full-time
Job function
Customer Service
Industries
Banking and Financial Services
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Customer Service Advisor - Full Time in Liverpool employer: Zempler Bank
Zempler Bank is an exceptional employer, offering a vibrant and supportive work environment in the heart of Liverpool. As a Customer Service Advisor, you will enjoy competitive pay, generous holiday allowances, and opportunities for personal growth, all while being part of a team that values empathy and collaboration. With regular social activities and a commitment to employee well-being, Zempler Bank ensures that you can thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Full Time in Liverpool
✨Tip Number 1
Get to know Zempler Bank inside out! Familiarise yourself with their products and services so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to deliver that first-class customer service.
✨Tip Number 2
Practice your communication skills! Whether it's through mock interviews or casual chats with friends, being able to express yourself clearly and empathetically is key for a Customer Service Advisor role. Remember, it’s all about connecting with customers!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. This will help you demonstrate your resilience and adaptability, which are super important for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Customer Service Advisor - Full Time in Liverpool
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to help customers, especially in challenging situations. Use specific examples to demonstrate your empathy and problem-solving skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to Zempler Bank. Mention our values and how you align with them. This shows us that you’re genuinely interested in being part of our team and not just any job.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your skills and experiences effectively. Remember, we want to understand your story without wading through unnecessary fluff!
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensures you’re considered for the role. Plus, it shows us that you’re tech-savvy and know how to navigate online platforms!
How to prepare for a job interview at Zempler Bank
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Zempler Bank's products and services. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Empathy
As a Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you've successfully resolved customer issues with understanding and professionalism. This will demonstrate your ability to connect with customers.
✨Practice Problem-Solving
Think of scenarios where you had to solve a problem quickly and effectively. Be ready to discuss how you approached these situations, especially in a customer service context. This will highlight your adaptability and critical thinking skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture or opportunities for personal development. This shows that you're not just interested in the job, but also in growing with Zempler Bank.
