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For Companies At a Glance
- Tasks: Deliver first-class customer service and resolve queries for our valued customers.
- Company: Join Zempler Bank, a top-rated FinTech employer in Liverpool.
- Benefits: Enjoy competitive salary, generous holiday, and professional development opportunities.
- Why this job: Make a real difference while building a stable career in a supportive environment.
- Qualifications: Empathy, strong communication skills, and a passion for learning.
- Other info: Participate in team events and charity volunteering days.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Join Zempler Bank\âs Customer Service Team â Support our bank by providing our customers a first-class service within a supportive environment; very competitive salary & benefits on offer, apply today!
Are you looking for a stable, long-term career opportunity where you can make a real difference delivering first-class customer service?
Zempler Bank is proud to offer a rewarding position as a Customer Service Advisor working in our vibrant & friendly Liverpool Operations team. Within this crucial 1st line customerâcentric role, youâll be a dedicated professional delivering service excellence to our customers, across a variety of product ranges.
Who We Are
Zempler Bank is ranked 54thin the â2025 Best Large Companies to Work For in the UKâ as well as a top 25 Financial Service Company (from âBest Companiesâ survey). Since 2004,weâvebeen making money simpler for businesses across the UK. Our mission is to provide easy-to-access banking services that help underserved businesses succeed.
The Role
Based on a permanent & fully onâsite basis at the impressive âSpineâ building in Liverpool (L7), the Customer Service Advisor will focus firstâtouch resolution within an inbound call handling capacity.
After an initial 6-week fullâtime & paid training period, the Customer Service Advisor will handle a variety of serviceâbased requests, challenges, and issues our customers face related to their dayâtoâday banking needs, as well as providing support for our most vulnerable customers to ensure everyone gets the right outcome.
This Customer Service Advisor job will provide a strong platform for an empathetic and dedicated professional to âsee beneath the bonnetâ of a digital bank, in a stable and supportive environment as well as providing the potential for good learning & career development prospects in the future.
The shiftârota will vary between 8am to 6pm Monday to Friday with 1 in 3 Saturdayâs (8am to 4pm).
Key Responsibilities
- Customer Experience: Provide excellent service, including for our most vulnerable customers, by resolving queries at the first point of contact.
- Complaint Resolution: Address and resolve customer challenges & complaints with empathy, professionalism and proactiveness.
- Product Knowledge: Demonstrate effective knowledge of Zempler Bank\âs products and services.
- Problem Solving: Investigate solutions through various systems and platforms, ensuring accurate responses within agreed Service-Level-Agreements (SLAs).
- Documentation: Maintain clear and accurate notes on our systems for each customer interaction.
- Process Improvement: Identify and suggest improvements to enhance customer outcomes.
What We\âre Looking For
- Empathy and Resilience: A customerâcentric focus with a positive, committed attitude.
- Communication Skills: Excellent written and verbal communication, with a collaborative approach.
- Adaptability: Ability to work independently and as part of a team.
- Technical Proficiency: Strong working knowledge of Microsoft Office and adept at using multiple applications simultaneously.
- Enthusiasm for Learning: A keen interest in personal and career development.
In Return Youâll Enjoy
- Competitive basic salary.
- Additional cash benefit allowance representing 7.5% of your annual salary.
- 26 daysâ holiday, increasing each year of service to 33 days.
- Option to buy and sell up to 5 days of holiday each year.
- 4 x Life Assurance.
- Pension salary sacrifice.
- LinkedIn Learning license.
- Family-friendly policies.
- Regular social activities and team events.
- Charity Volunteering Day.
- Free drinks and snacks in the office.
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Customer Service Advisor employer: Zempler Bank
Contact Detail:
Zempler Bank Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Service Advisor
â¨Tip Number 1
Get to know Zempler Bank inside out! Research their products and services so you can chat confidently about how you can help customers. This shows you're genuinely interested and ready to hit the ground running.
â¨Tip Number 2
Practice your communication skills! Whether it's role-playing with a friend or recording yourself, make sure you can express your thoughts clearly and empathetically. This is key for a Customer Service Advisor role.
â¨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've tackled challenges head-on. Be ready to share these stories during your interview to demonstrate your resilience and adaptability.
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your customer service experience and any relevant skills that match what weâre looking for, like empathy and problem-solving.
Showcase Your Communication Skills: Since excellent communication is key in this role, use clear and concise language in your application. Donât forget to demonstrate your written communication skills by keeping your cover letter engaging and professional.
Research Zempler Bank: Take some time to learn about Zempler Bank and our values. Mentioning specific aspects of our mission or recent achievements in your application can show us youâre genuinely interested in being part of our team.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way to ensure your application gets to us quickly and efficiently, plus youâll find all the details you need about the role there!
How to prepare for a job interview at Zempler Bank
â¨Know Your Stuff
Before the interview, make sure you have a solid understanding of Zempler Bank's products and services. Familiarise yourself with their customer service approach and be ready to discuss how you can contribute to making banking simpler for customers.
â¨Show Empathy
As a Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you've successfully resolved customer issues with understanding and care. This will demonstrate your ability to connect with customers, especially the vulnerable ones.
â¨Practice Problem-Solving
Think about common customer challenges in banking and how you would address them. During the interview, be ready to walk through your thought process on resolving these issues, showcasing your problem-solving skills and adaptability.
â¨Communicate Clearly
Excellent communication is crucial in this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your verbal and written communication skills before the big day.